I am studying for my CIS PA exam and I bumped into something I do not really understand how it works. I have entered the pa_snapshots table and selected one random record just to see how the form is, and I think that I can understand what all fields ...
Hi all -- working on converting all our legacy dashboards to new Platform Analytics dashboards. On the bar charts (non time series) -- anyone see the Stack by option? I see Group by, but not Stack by like in old reporting. Old: New:
In the classic report builder, there is an option when using the time series line graph to 'Do not plot nil as zero' When you build a new report via the Platform Analytics Workspace, and create a time series line graph, it looks like the below when ...
Hi Everyone! I am pretty sure there is a way to do this, I just cannot figure out how. I want to create an Interactive Filter that will allow me to pull data by an Agent's name. I need the filter to look at Assigned to OR Closed by OR Opened by. R...
Is there a way to have a group able to modify scoresheet(s) scores? We do not want to grant pa_poweruser role to that group. The indicators have an option to have a contributor but only to a user.
I have created dashboard in both in line editor and ethical editor and an wondering if there is a way to get some analytics/insights on how many times the dashboard has been accessed and who has accessed it?
Hello,I'm working on a platform analytics dashboard: is it possible to multi select some elements in the dashboard so they can be deleted in bulk?At the moment I have to select each element one by one and delete it Thanks
We are building a dashboard to replace the default Overview dashboard showing the "donuts" in Service Operations Workspace.This dashboard shows our agents work, and their team's work based on the assignment group they are member of.A small number of ...
So on the older dashboards, there is an option for some reports while on the dashboard for Act as an interactive filter. I started working on the new Platform Analytics Dashboards, and I'm not seeing that option. I see the filter option, but that is...
Hi Community, I have received a requirement from our client to build a report on incident table to show the life cycle of incident, specially the would like to capture the total reassignments of incident, not just the count but the actual groups betw...
When working with an automated indictor, there is an option to view "Scores for this indicator". I like the appearance and see some advantages in viewing data in this format. Scorecard-Pivot comes close, but not quite what I'm looking for here. Is th...
if an incident or request ticket breached within 36 hours open and or closed , i want that report to send the email address?
Hi. We are starting a soft migration to Platform Analytics. As a step in this, we would like to prevent users from creating any new reports and dashboards in the core UI tool and thereby force them to use Platform Analytics. So they should be able t...
Hi Team, I need to capture the widget view rates, quick links clickthrough, rich description clickthrough in portals. How can we achieve this. Can we use content library? https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/pag...
I am running some tests to see if any of the plugin updates for Platform Analytics have resolved some of the previous issues we were seeing a couple of months back. One thing I can't seem to figure out is how do I get back to my visualization from a ...
