Insights for next experience dashboards
I have created dashboard in both in line editor and ethical editor and an wondering if there is a way to get some analytics/insights on how many times the dashboard has been accessed and who has accessed it?
Forum Posts
Resolved! Multiselect elements
Hello,I'm working on a platform analytics dashboard: is it possible to multi select some elements in the dashboard so they can be deleted in bulk?At the moment I have to select each element one by one and delete it Thanks
How can we show a Platform Analytics dashboard with a part that is default collapsed to save space
We are building a dashboard to replace the default Overview dashboard showing the "donuts" in Service Operations Workspace.This dashboard shows our agents work, and their team's work based on the assignment group they are member of.A small number of ...
On a Platform Analytics Dashboard i want an interactive filter
So on the older dashboards, there is an option for some reports while on the dashboard for Act as an interactive filter. I started working on the new Platform Analytics Dashboards, and I'm not seeing that option. I see the filter option, but that is...
How to capture the incident life cycle assignment group changes and who assigned it
Hi Community, I have received a requirement from our client to build a report on incident table to show the life cycle of incident, specially the would like to capture the total reassignments of incident, not just the count but the actual groups betw...
Incidator Scores - Matrix View
When working with an automated indictor, there is an option to view "Scores for this indicator". I like the appearance and see some advantages in viewing data in this format. Scorecard-Pivot comes close, but not quite what I'm looking for here. Is th...
SLA breache Report
if an incident or request ticket breached within 36 hours open and or closed , i want that report to send the email address?
Resolved! Stop users from creating old / core UI reports - Platform Analytics soft migraiton
Hi. We are starting a soft migration to Platform Analytics. As a step in this, we would like to prevent users from creating any new reports and dashboards in the core UI tool and thereby force them to use Platform Analytics. So they should be able t...
Content Library dashboard
Hi Team, I need to capture the widget view rates, quick links clickthrough, rich description clickthrough in portals. How can we achieve this. Can we use content library? https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/pag...
Resolved! How can I get out of a drill down?
I am running some tests to see if any of the plugin updates for Platform Analytics have resolved some of the previous issues we were seeing a couple of months back. One thing I can't seem to figure out is how do I get back to my visualization from a ...
Adding Interactive Filters, Content Block in Platform Analytics dashboard
Is there any way to add Interactive Filters, Content Block into a dashboard opened from Platform Analytics ? I did try to find documents about it but I found none.
Resolved! Knowledge Analytics - why are they different depending on the source?
I am trying to understand how User Experience Analytics works. It seems to have a lot of good data, but I'm confused by some of it. When I view a knowledge article in Employee Center it shows a view count on the page. This number is very different th...
Customise
Hi All,in my Platform Analytics dashboard, I have added the Single Score component (https://chatgpt.com/c/67d8f71e-92b4-800b-8d48-9dd880782cda). Such component has the "Chart Interaction" property. I have selected Chart Interaction Action=go to data ...
Filter Platform Analytics by list type field
I am looking to add a filter to a platform analytics dashboard to filter visualizations based on users in a List Type field on the table. I am able set a filter at the individual visualization level but looking to allow users to select a users name t...
Resolved! Invisible Dashboard Filters applying within Platform Analytics Workspace
Hello, I have been using Platform Analytics Workspace extensively. Unfortunately there seems to be a particularly 'nasty' bug where if a Dashboard filter is created, applied, and then deleted - the dashboard continues to apply the dashboard filter "i...
