Create line report showing Unassigned tickets weekly
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04-05-2024 01:47 PM - edited 04-05-2024 01:52 PM
Looking to create a line report showing a weekly trend of unassigned tickets - and eventually one showing current actively being worked on ticket - something similar to below

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04-05-2024 04:18 PM
You can create a monthly trend report all the tickets. And then use the option Multiple dataset to add another line report where the tickets are not assigned. It should give you the report you want.
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04-07-2024 10:35 PM
Hi @JamesC303899943 ,
If you would like to create a trend report, performance analytics is the way to go, as this will take daily snapshot of data.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
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