Create line report showing Unassigned tickets weekly

JamesC303899943
Kilo Contributor

Looking to create a line report showing a weekly trend of unassigned tickets -  and eventually one showing current actively being worked on ticket - something similar to below

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2 REPLIES 2

SanjivMeher
Kilo Patron
Kilo Patron

You can create a monthly trend report all the tickets. And then use the option Multiple dataset to add another line report where the tickets are not assigned. It should give you the report you want.

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Please mark this response as correct or helpful if it assisted you with your question.

AndersBGS
Tera Patron
Tera Patron

Hi @JamesC303899943 ,

 

If you would like to create a trend report, performance analytics is the way to go, as this will take daily snapshot of data. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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