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Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Hi Community, if we creating a new Business Application the "Application category" field is mandatory. Is there an out of the box possibility to set the field to optional or other possible way to do so. Regards
If you've ever run a Discovery schedule and come back to find CIs in different classes than when you left, you're not imagining things. The IRE is doing exactly what its default properties tell it to do. The problem is those defaults are more permiss...
Hi all,I’ve set up the following topology in CMDB:An IP Switch CI is a member of a Dynamic CI GroupThe Dynamic CI Group is related to a Technical Service Offering (TSO) using the relationship: Contains :: Contained byHowever, I’m seeing unexpected be...
Hi Mates, I'd like to build a report showing all open PC orders in our business. I used data source 'requested item'. However, there is no 'business' field in that source. So that I got a report with all open orders across . I tried to add another da...
Hi Community,I’m setting up the Workday HR Spoke in ServiceNow and need help with configuring OAuth 2.0 using a refresh token.Here’s what I have from Workday:Workday REST API EndpointToken EndpointAuthorization EndpointClient IDClient SecretRefresh T...
I'm creating a custom dashboard for upper management and one of the asks is to show search results (i.e. are people finding what they are looking for, how many searches come back with no results or no clicks, etc). All the stuff you would find on th...
Dear all,I'm stuck on the assessment simulator task 6: create a dashboard an add a visualization and could move forward 'cause I don't know how to create the "incidents by priority" report... Could someone please help me finalize this task? I’m unabl...
Is there a way for computers being created via SCCM specifically, to have their own custom id rules that are specific to SCCM? We have a requirement from a customer to use only serial and or another attribute SMBIOS_GUID to use, and to use those attr...
Hello, I am facing an issue with one of my formula indicator that I have implemented. The indicator is called "Average Age of Closed Tech Assessments Tasks" with formula ([[Summed Duration of Closed TATSK Tickets]] / [[Number of Closed TATSK Tickets]...
we are using Formula indicator to show report ,Where we want to filter data like group contains Like ABC , how can do that ? is it doable if yes how ?Thanks for your help
We have an existing implementation of ServiceGraph connector for JAMF in our environment and we are trying to restrict the jamf records that are coming with empty Username values.As the ServiceGraph uses robust transform, I am looking for a way to ac...
When i open a record from a 'list' visualization (next experience dashboard), i don't see the up/down arrow to navigate to the next/previous record on the list. Record opened from a list on a Core UI dashboard Record opened from a list on Next Experi...
Hi all We are about to implement agentic AI in ITSM for our client. Before implementing what are the assessment/questions to be asked to client? Thanks in advance
we have a query like in the survey we have updated the 3 existing questions like there lable has been updated but after saved the survey the inflight records after reopening the survey if we want to clikc on yes dropdown then the dependent question d...
How to source the groups and group members from the LDAP server aligning to the users already present on the ServiceNow platform?User records have come into the sys_user from another source by LDAP Integration only. We need to make sure that duplicat...
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