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Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" ▶ Jump to the Interactive Known Issues Companion This page gives Platform Analytics customers a transparent, current view of what to expect during adoption — ...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
Hi, After upgrading to Australia version, some users who are using ITIL dashboard as their homepage are taken to overview and library page - platform-analytics-workspace/pages/params/library/dashboards. How to reroute them to the original homepage? I...
We recently started using the Conten service from ITOM to widen our OID base.But we found that at least one CI type has been classfifed in a questionable way. Thta is theCisco Webex Board 55 resp Tandberg Webex Board 55.It is classified as IP Router ...
The title colors of the filter element on dashboards don't seem to be able to be updated. The light grey font color doesn't show up well on colored backgrounds.
I’m trying to determine how (or if) we can report on usage of Platform Analytics Workspace dashboards. I already have an indicator for the classic dashboard framework using the sys_ui_navigator_history table to show the top 10 most accessed dashboard...
Hi Team,Previously, interactive and cascading filters were functioning correctly in Performance Analytics. However, after migrating from the traditional dashboard to Platform Analytics, these filters are no longer working as expected and are resultin...
Hi Team , The ask is to display total count of those existing two fields from the related list tabs from the change request.Need a guidance , how do i implement
I need to show in my project 60% reduction in processing time 80% straight-through processing 90% customer satisfaction 40% reduction in manual effort but for this i need a performance analysis i think but in pdi which is not for free then ...
I have a Gauges (sys_gauge) record and child gauges of Change_Request table which is in the Performance Analytics dashboard, but now I want to add it in Platform Analytics Dashboard I did not find the option to add it. Can anyone guide me how to add ...
Hello,We would like to understand how Knowledge Base (KB) search and Recommended Actions determine which knowledge articles are returned and ranked in ServiceNow.Specifically, I have the following questions:What criteria are used by KB Search and Rec...
I am working on data analysis of incident and I want data of incident from servicenow with below conditions 1. It was not assigned to a Service Desk team and not resoved by Service Desk team but touched by Service Desk2. I was assigned to Service Des...
Hi Community,I am building an AI Agent in AI Agent Studio to automatically recommend Knowledge Articles for resolved incidents.I created a custom tool script that:1. Retrieves incident details (short description, description, work notes, close notes)...
Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service Mapping. Especially with database teams I often enc...
I am currently implementing ITOM (Discovery and service Mapping) on a Self-Hosted (On-Premises) ServiceNow Instance. The current backend is MariaDB, and we are planning a migration to a different DB engine (considering PostgreSQL).Given the On-Prem n...
HI Experts,I am working on the automation part of ITOM. Requirement is: Suppose We get the alert through Event Management that the VM in the Cloud is not in use for last 6 months. So we need to remove that VMs from the cloud. So How we create a conn...
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