Weekly Report

Mike_R · ‎10-30-2019

I need to create a scheduled report that gets emailed to each requester to show them a summary of the incidents/request that they opened for the week.

I know how to build the report but I can't figure out how to schedule a report to go to each requester and only show them their tickets.

Mike
* My Collection of ServiceNow Stuff *

Adam Stout · ‎10-30-2019

You would have to write a script that created scheduled reports for each requestor. I think some type of custom job and notification may be easier to maintain.

Generally, we recommend we have a dashboard with this info so the requestors can see this up to date at any time and not blast out emails that get ignored and are immediately out of date.

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Adam Stout · ‎10-30-2019

You would have to write a script that created scheduled reports for each requestor. I think some type of custom job and notification may be easier to maintain.

Generally, we recommend we have a dashboard with this info so the requestors can see this up to date at any time and not blast out emails that get ignored and are immediately out of date.