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Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
Hello, Just curious to find out how others have been dealing with Progressive Web App (PWA) installations in SAM? We have a few unnormalized discovered software and upon further investigation found that it was from PWA installations from people obvio...
Hello Community,I hope you are doing well.I would like to check if ServiceNow provides any out‑of‑the‑box (OOB) integration between ServiceNow Software Asset Management (SAM Pro) and RISE with SAP or SAP S/4HANA Cloud ERP Private.My goal is to unders...
We're rolling out SAM Pro and want to manage our own ServiceNow subscription (ITSM/ITAM/ITOM/CBS/SAM/.., etc.) inside SAM Pro the same way we manage Microsoft, Adobe and other publishers — i.e. visible as software entitlements linked to a contract, ...
We have Microsoft subscription software records in our instance, and data is available in the samp_sw_subscription table. However, the ‘Last Activity’ field is not getting populated and remains blank for all records.We have integrated Microsoft 365 w...
Hi Team,We have a requirement to bulk delete around 65k Software Models that appear to be safe cleanup candidates.The deletion criteria is:Software Model has no entitlementsSoftware Model has no references in any related/reference tableOnly models cr...
Hi Team, Can you please help that how can I create PA Report of the field like attached file belowfor example if the display name contains for AIX Server is 1000 and 1 is empty it should display like 99% how can i achieve this
Hi All,Hope you are doing well. There are a lot of queries coming related to How one can install SAM Pro on PDI (Personal Developer Instance) and Unable to find Software Asset Workspace on PDI even after SAM Pro Plugin installed successfully, and etc...
Hi, i am trying to activate the plugin for software asset management, but it failed. kindly help.
Hello all,I’m evaluating ServiceNow Field Service Management (FSM), specifically in the context of inventory and parts management for field operations, and would appreciate insights from those with implementation experience.A few areas I’m looking to...
Hi Team,I’m currently working on a Software EOL workflow in ServiceNow and facing two related issues:All subtasks are Closed Complete, but the parent task (Assess IT architecture impact) remains in Work in Progress and does not auto-close or progress...
Part 1: Setup & Configuration Introduction Microsoft 365 is typically the largest SaaS spend in any organisation. SAM Pro enables you to track your M365 subscriptions and usage to determine license compliance and act on optimization opportunities ...
Hi Experts,i integration the M365 profil and we are pulling the accounts and subscription. However, the subscription are coming without "microsoft" in the publisher field.Thus the reconciliation isnt done properly: a softwaremodell is automatically c...
Hi all,I’m trying to understand how others are tracking operating system / firmware versions for network devices (e.g., routers, switches, firewalls) in ServiceNow.From what I can see:Discovery is able to identify and classify network gear and someti...
Is there a way to identify/report on duplicate serial numbers in the asset database in ServiceNow? Export dumps limits to 150K records for using alternative tools/methods, but we have more than 150K rows in the database.
I am testing with a product that has some test unlicensed installs in a non-Production lane. There are 9 cmdb_sam_sw_install records. I have made sure the discovery models are fully normalized. I created a software model for the appropriate publisher...
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