Hi All, I have set "Microsoft" metric group in the entitlement spreadsheet but after importing the spreadsheet the metric group is getting set to "common". What could be the possible causes for that? Is it because com.snc.samp.microsoft plugin in not...
I have been trying to get the last used date for software from SCCM. At least the admin for the Windows SCCM system kept referring to it as SCCM. But it is not classic standalone SCCM, but MECM, the SCCM / MECM integration was configured a few...
Hello, Below are the details of ServiceNow – Software Asset Management – Add Models as Part of a Suite Purpose:This document will walk the reader on to add software models as part of a suite so that they can be used and associated with other sof...
Hi all, we are on our way to implement the Software Asset Management Professional plugin in our Instance. Right now i am facing an issue, that multiple versions are showing up on the Software Installs of a System. i E . for Google Chrome: What is a...
Hi All , I am new to ITAM project. i have few questions so can someone please help me in this. 1 - while verifying all sam pro related plugins was installed successfully or not.I am unable to find the plugin com.sn_samp_master under system applicatio...
Hi,We have few software products shown as not compliant but software models under the product are compliant. On the software product level, unlicensed installs found. After allocation of user/device to the right entitlement and running reconciliation...
Hello expert.I would like to register software information managed in Excel with ServiceNow and normalize it. I know ServiceNow has a [cmdb_sam_sw_install] table that manages software information in SAM, usually is populated by Discovery.For some sof...
Initially we are not planning to deploy software using CSD 1.0 or 2.0, but are interested in using it to remove/uninstall the software which I believe is functionality included with SAMPro. Where I am not clear is how exactly it removes the software ...
i have identified few of the oracle express edition installations in our environment however it is clearly mentioned on oracle website that this product is completely free still why SAM pro normalizes it to licensable product.
I understand that the cmdb_sam_sw_install table is populated by discovery. How does it tie to SAMPro license utilization? We have a product with multiple installs that is setup with a software model and dmap, but in the workspace is shows we have 0...
We have SAM Pro and we're utilizing the Service Graph Connector for SCCM. Our Software Usages table is populating and shows a last used time. Our Software Installations table is populating as well, but the 'last_used' field on that table is NOT popul...
This is for an input form to request approval for a software. We want the user to be able to search for the product from the content library products table instead of having a free text field. Looking for help to get the best solution (dev code) to...
Hello everyone,Could someone please help me to activate a plugin in my PDI: https://dev201216.service-now.com/I need the Client Software Distribution 2.0 and the Microsoft Intune Spoke plugins to run a POC.
The business rule "Remove Installs For Retired/Stolen CI" is setting the value of operational_status to 6 for cmdb_ci_appl records. This value is invalid and generates the following error in the logs: NiceError: [2024-04-22T07:58:45.547Z]: Invalid...
