Hello! We have active Maintenance entitlements to support the Perpetual+Maintenance entitlements. However, these Maintenance entitlements are not shown in the SAM Workspace. It only shows the Perpetual+Maintenance or the Maintenance entitlements. May...
Hello! I am relatively new to the Asset Management field and would value insight into how software models, application models, maintenance models, contracts, software entitlements, and software assets are related. Does anyone know where I might be ab...
Hello experts! Does "Create CI on insert" business rule prevents duplicate inserts? We have this BR enabled, but still when we try manual and Insert and Stay record creation, the system is NOT prevent from creating duplicates for any process. Any ide...
Hi SAM Pro Superstars,We're implementing SAM Pro for a client who has SCCM 2016 integration up and running (migration to SCCM Service Graph Connector is out of scope). We ran sanity checks on data we see in ServiceNow in cmdb_sam_sw_install and cmdb_...
Hi Team, I am trying to search CI in the global search bar but am having trouble when using cmdb ci table. It doesnt bring any searches back but when using another CI table such as computers "laptop" I am getting results back. Not sure what I may be...
ServiceNow recently provided us a solution for records being updated unexpectedly.The solution was found in bin logs according to solution proposed.Here is the update in the bin logs:Operation: UPDATEBase Table: The table we were experiencing problem...
Hi All, Need a quick help with the archive destroy rules, I have create a asset archive rule for assets retired for more than 2 years move to archive table, Now when I created a destroy rule to delete the records which are in the archive table with ...
Can I use the ASN template provided with the HAM module to update already existing asset records, or only to create new asset records? We are currently manually entering our POs and creating asset records based off PO, and then later on we receive t...
We are an institution of Higher Education that recently implemented APM and SAM - so we are very much in the beginning stages of this endeavor. I understand that the two products can either be installed independently or connected (i.e., setup in a w...
We want to use the procurement plugin tool, and are learning how to use it to enter in PO # and associated assets prior to delivery. When I create a new PO, it auto creates its own PO number. I want to use the internal to my company PO number for t...
Hi Team, Please help me understand how the CI is generated in for the asset in Computer Table ( Ex:- Laptop/Desktop)...is it ServiceNow generate it or it is done manually when we update the data in the cmdb_ci_computer table. Is it the combination of...
Hi All,Writing this blog to help you with Installing the Software Asset Workspace.Step 1: Request Software Asset Management Professional (com.snc.samp) plugin in HI Support.Step 2: Navigate to Plugins and Search for Software Asset Management Playboo...
Hide/Display form sections based on the user group:Use script Include and client scripts to achieve this requirement: below script is created for the alm_hardware tablefor example: sections should display only a specific group Script Include:var getG...
Hi all,Release: San Diego with SAMP license I wanted to know how others are handling Contract Management and Software. I feel like I am duplicating efforts.We use Contract Management for all of our hardware/software renewals. Basically, if it has an ...
For the ITAM'ers out there... Where do you list your tablet devices (iPad, etc) in the SN product category using out of the box product category? Yes, we would want them included in the computer CI table - easy to map. We don't want them as desktop/...
