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Return your leased hardware asset

Greetings all,In step 2 below, I am struggling to find the Related list"Leased Assets" in the following steps:even though it is visible in configure the related list, it gets hidden for some reason, I don't see a UI policy out of the box that hides i...

Reconcile Adobe Creative Cloud Apps

Hi everyone. I understand Adobe Creative Cloud for Teams integration isn't supported out of the box.  So for now, I'm creating the software subscriptions manually...there are only a few. Here is my issue. If UserA has a subscription to just Illustrat...

Ron Lucas by Giga Contributor
  • 1940 Views
  • 7 replies
  • 2 helpfuls

Resolved! How to properly disable the Hardware Model normalization with HAM

Hello all,I hope you are doing well?I would like to take the opportunity to ask a question to the community.We currently use the HAM module and we would like to properly disable the Hardware Model normalization feature as we don't use it and it is me...

Ben81 by Tera Guru
  • 673 Views
  • 1 replies
  • 0 helpfuls

documenting Onboarding a vendor

Trying to understand the best place to document the evaluation and onboarding of a new vendor. The vendor management workspace has a "improvement' section. Thought I could use that, add tasks so that I can easily identify the phase of onboarding for ...

Resolved! SAM Pro - Deleting Software Models - Error message

Hi Has anyone seen this error message when trying to delete a Software Model in SAM Pro (San Diego) and can advise what could be causing it and how to resolve it please?  

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Bugner by Tera Contributor
  • 759 Views
  • 3 replies
  • 2 helpfuls

Resolved! Editing or deleting a software product

Afternoon, Does anyone know what privilege is required to edit or delete a software product or how to do this? LockLizard PDF Viewer if free we have two products set up one is correctly as not licensable so I either want to delete the licensable one ...

Resolved! CMDB and Hardware Assets

Good morning, I would like to start using the hardware asset management included within our ITSM Module of ServiceNow.But for the life of me, I am unable to clear out old data in the CMDB and Hardware Table to make room for a fresh start.We had a pre...

Licensing pools

Hey, I'm looking for a way to configure licensing pools specific for:Country (e.g., licenses with deployment country limitation per T&C),Business Unit / Department / Company - siloing licenses.We have a scenario where there's a single product (same s...

SAM: License workbench

Hi, Is it possible to provide access of Software Asset -> License Workbench to a custome role without using sam_user role ?

mohit1308 by Tera Contributor
  • 1007 Views
  • 4 replies
  • 1 helpfuls

Capture IMEI and Sim number info in the computer, laptop category.

Hi all,I need a help from ServiceNow Community, New models of laptops are being purchased with an  ABC broadband card which carries IMEI and sim number data. We need to determine how to manage that field if the ABC card changes.Thanks in Advance. Any...

akhil27 by Tera Contributor
  • 449 Views
  • 1 replies
  • 1 helpfuls

ServiceNow Discovery keeps creating duplicate normalized hardware models

A normalized hardware model (Dell Inc. Precision 5000 Series 5540) is defined and a list of CIs created with this model. Discovery = ServiceNow finds an existing CI defined to this model and creates another normalized hardware model with the same nam...

Tad by Tera Contributor
  • 1996 Views
  • 4 replies
  • 1 helpfuls
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