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Windows Server licensing in ServiceNow SAMPro

Hello Experts, I am working on Window Server Licensing in SAMPro and facing a few challenges. I have accurately uploaded the Core Infrastructure Server Suite licenses but license position report do not show any consumption of these licenses.   Also I...

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Auto create CI relationship

HI All, I have the requirement as follows. 1. A custom filed called "Data Center" is created on cmdb_ci_server table and the field is reference to cmdb_ci_server. From the list view user selects the data center field. So that it should create a relat...

John var by Giga Contributor
  • 1341 Views
  • 5 replies
  • 0 helpfuls

Resolved! Help needed - SAM - Bulk User Allocations

Hello, I am working on adding User Allocations to a Software Entitlement. I am trying to find a functional way to take the data from my spreadsheet (user email address or user name) and target to the User Allocations table in that Software. I've crea...

Asset inventory accuracy validation

Hi All,Happy New Year!I have a query regarding HAM module implementation. Let say a customer is managing hardware inventory manually and their entire inventory has been imported into HAM module during implementation. Now, how can we validate that the...

Configure List Layout Columns display not working for alm_asset table

I am trying to modify list layout on alm_asset table form configure > List Layout but the changes are not getting reflected in the list view. I edited and saved by clicking 'Edit this view'  but its not working, any help is highly appreciated.  

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Community Alums by Community Alums  
  • 1124 Views
  • 6 replies
  • 0 helpfuls

Maintenance Entitlement Not Shown in SAM Workspace

Hello! We have active Maintenance entitlements to support the Perpetual+Maintenance entitlements. However, these Maintenance entitlements are not shown in the SAM Workspace. It only shows the Perpetual+Maintenance or the Maintenance entitlements. May...

Global Search for CI

Hi Team, I am trying to search CI in the global search bar but am having trouble when using cmdb ci table. It doesnt bring any searches back but when using another CI table such as computers "laptop" I am getting results back.  Not sure what I may be...

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Where are bin logs located?

ServiceNow recently provided us a solution for records being updated unexpectedly.The solution was found in bin logs according to solution proposed.Here is the update in the bin logs:Operation: UPDATEBase Table: The table we were experiencing problem...

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