Hello Experts @Ankur Bawiskar @Daniel Slocum We have few custom products needs to be added in content library and have opted for content service. We have opened HI case with ServiceNow support to get these added by content team. But suppor...
Hi All,Happy New Year!I have a query regarding HAM module implementation. Let say a customer is managing hardware inventory manually and their entire inventory has been imported into HAM module during implementation. Now, how can we validate that the...
Hi Teamcan any guide , how to use the LOOK UP MULTIPLE CHOICE in catalog items creation
I am trying to modify list layout on alm_asset table form configure > List Layout but the changes are not getting reflected in the list view. I edited and saved by clicking 'Edit this view' but its not working, any help is highly appreciated.
In the Software Installations table, there is a column called "Software Model Source" which currently is showing two values: Automatic SMR creation and Calculator. Does anyone know what do they mean? Thank you!
Hello! We have active Maintenance entitlements to support the Perpetual+Maintenance entitlements. However, these Maintenance entitlements are not shown in the SAM Workspace. It only shows the Perpetual+Maintenance or the Maintenance entitlements. May...
Hello! I am relatively new to the Asset Management field and would value insight into how software models, application models, maintenance models, contracts, software entitlements, and software assets are related. Does anyone know where I might be ab...
Hello experts! Does "Create CI on insert" business rule prevents duplicate inserts? We have this BR enabled, but still when we try manual and Insert and Stay record creation, the system is NOT prevent from creating duplicates for any process. Any ide...
Hi SAM Pro Superstars,We're implementing SAM Pro for a client who has SCCM 2016 integration up and running (migration to SCCM Service Graph Connector is out of scope). We ran sanity checks on data we see in ServiceNow in cmdb_sam_sw_install and cmdb_...
Hi Team, I am trying to search CI in the global search bar but am having trouble when using cmdb ci table. It doesnt bring any searches back but when using another CI table such as computers "laptop" I am getting results back. Not sure what I may be...
ServiceNow recently provided us a solution for records being updated unexpectedly.The solution was found in bin logs according to solution proposed.Here is the update in the bin logs:Operation: UPDATEBase Table: The table we were experiencing problem...
Hi All, Need a quick help with the archive destroy rules, I have create a asset archive rule for assets retired for more than 2 years move to archive table, Now when I created a destroy rule to delete the records which are in the archive table with ...
Can I use the ASN template provided with the HAM module to update already existing asset records, or only to create new asset records? We are currently manually entering our POs and creating asset records based off PO, and then later on we receive t...
We are an institution of Higher Education that recently implemented APM and SAM - so we are very much in the beginning stages of this endeavor. I understand that the two products can either be installed independently or connected (i.e., setup in a w...
We want to use the procurement plugin tool, and are learning how to use it to enter in PO # and associated assets prior to delivery. When I create a new PO, it auto creates its own PO number. I want to use the internal to my company PO number for t...
