Hey all-We are in the process of switching on SAM to optimize the usage of SaaS applications. I am trying to understand the below:We are leveraging OOTB SaaS Connectors where applicable, but there are a bunch of applications where the connector does...
Hello,During the normalization process, it was identified that within the discovery model, the product "Microsoft 365 Apps for enterprise" is partially normalized. Therefore, how could the complete normalization be carried out, including version and ...
Hi Team,In SAMPro for the entitlement with agreement type 'Enterprise License Agreement'(ELA) where the license position is compliant even if there are unlicensed installs, but in the allocations we were able to allocate only for the purchased licens...
Hi,I’m using the Software Entitlement import capability in SAM Pro. I only use the ServiceNow template (samp_entitlement_import), I haven’t change it, but I'm pulling an error on all entitlements if I supply a Contract number. The error is saying tha...
I have a query regarding Software asset management (SAM) .....1. What does Active rights actually represent?2. Want to know the difference between active rights and purchase rights ...3. Is it necessary the every time the AR and PR should be same? Th...
Hi, Recently i have created a separate dashboard for Software Owner's for one of the client and added few reports for their reference. In that one of the reports is 'End of Life Products'. The whole dashboard filters the data based on 'product Owner...
Hi All, Can anyone guide me on how to address the below problem? 1. We have a software entitlement for Windows Server, but the requirement is that it should be applied only for Production Servers. For Development Servers different cost should be appl...
Hello,I am trying to install SAM Pro on my PDI. I found a recent article stating to click on the image icon and select Request a Plugin - this is not an option, or I'm looking in the wrong place.How can I install SAM Pro on my PDI? Thank you,Laurie
Hi All, We have a requirement to create two custom fields in task_sla table record.-> First field - Duration in hours ( We need to get the value of this field as the hours format of the "SLA Definition duration" field value. eg:- if duration is 2 day...
When creating a reserver entitlement from the workspace. The actual record producer form appear and not the record producer. But when not in the workspace it works fine.This is an out of the box configuration not sure what needs to be changed in the ...
Hi, I observed that the install count for software model is not getting updated though there are actual installs? I have already checked the below: 1. The software model has more than 10 matching discovery models and each discovery model has associat...
Hello All,Software installation table has duplicates record with same installed on name, display name, source but with different versions. For e.g. SCCM they have duplicates records but different versions. They are having the lower and latest version...
Hello Experts, @Daniel Slocum I would like to understand in below example why we are not able to make any allocations even when the entitlement is active (status = In use) and there are no existing allocations added to it. We have brought this entit...
Hi Experts, I am checking the field "Install count" in Software Models table, when this field will be updated? which script will update this field and how frequent it will be? I see a discrepancy with count when I report on cmdb_sam_sw_install table ...
Best practice documents on creating a unique Display name on the Software Entitlement data in SAM
