QQ.. What do people generally do when it comes to creating software models? Do you create them automatically as part of entitlement imports, or do you create them manually and link them to entitlement data and discovery models? Thanks..
Can ServiceNow itself be tracked in SAM, given that it is a leading SaaS provider? like a list of licenced users, entitlements, subscribing applications, and consumption counts so we can reclaim low usages, similar to how we can with other SaaS?Wheth...
Hello,My customer has installed the "Service Graph connector for Tanium" and the CI's are getting created fine but it is not pulling last usage details for softwares. Thank you,Parul
Hi, community.I was looking at the official HAM docs.I would like to know what I don't understand. How does the letter "Asset records and CI records are mapped logically" at the top of the image below connect?If I create an asset table and a CI table...
Good evening everyone, we have kind of a complicated situation and I have not found the correct solution. When using HAM Pro an additional Tab on the Hardware Asset for mobile is shown, which includes e.g the IMEI field. By default this is shown when...
Hi SNC, I'm wondering if there are best practice guidelines for setup Software Models.What I mean is on which level do we need to create Software Models? Options:1. Software Product has multiple Software Models per version/ edition and all these Soft...
HI ITAM folks, We are going through the process of archiving older CI's. I've noticed the CMDB team seems to be using the 'Most Recent Discovered' date, which leaves a good deal of systems in place, where the 'Updated' date might be many months or y...
Hello Team,I have requirement to hide/show the one choice in Multiple choice variable in catalog item.Two variables we have,1. checklist (name : Virtual meeting).2. Multiple choice : It has below three choices 1.AB ...
Hello, Any experience with ORACLE publisher pack?We don't see any Options, so we don't see the list of options as described here https://docs.servicenow.com/bundle/tokyo-it-asset-management/page/product/software-asset-management2/reference/oracle-o...
Hi,community. I would like to know about the relationship between HAM and SAM. For example, what is the relationship between the tables and which one should I start with first.I would be very grateful if you could help me. I have already seen this v...
Working with data import for computer assets. In the Transform map, I have an onBefore script to handle making the Model for the Computer if one does not already exist. Not all the script included here, as not relevant to parsing make/model/number ...
Any one has the complete instruction on setting up Adobe products on ServiceNow and the best way to find the publishers part number in London version. How to Upgrading entitlements How to Downgrad software models
Hi, I've done Intune integration by service graph connector via guided setup. But one error is showing in i.e "No available child jobs to run concurrent import, running standard import" on CMDB integration Errors after intune integration completed. A...
Hi, I've done Intune integration by service graph connector via guided setup. But one error is showing in i.e "No available child jobs to run concurrent import, running standard import" on CMDB integration Errors after intune integration completed. A...
Hello team, I do understand the concept of normalization on SAM and I aware that sometimes one needs to build the normalization manually. But, my question is, what are exactly the tables I need to work on so that I can build the normalization manua...
