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Resolved! How are Software Models created in Software Asset Management?

Hi All, In Software Asset Management, how are the software models created in ServiceNow? We have Discovery in place for getting the software data and the same is creating records in Software Installation table as well as in Software Discovery Model t...

snow_04 by Giga Contributor
  • 8662 Views
  • 10 replies
  • 16 helpfuls

SAM Pro - Software entitlements and Publisher Part Numbers

Hi, In case we have a set of standard software applications (known software) but the publisher part numbers for them are not present in the products definition table in the DEV instance, then the best way to create the entitlements and associate it w...

Kevin Dsouza by Tera Contributor
  • 2956 Views
  • 3 replies
  • 0 helpfuls

Resolved! Software Entitlement Import functionality in SAM professional

Hi, OOB we have entitlement import feature in SAM professional. I have few questions: 1. Where can see its Transform maps, so that I can see which fields are set to coalesce true, scripts, error handling etc 2. Is this import functionality only for i...

shank1 by Tera Expert
  • 2764 Views
  • 10 replies
  • 2 helpfuls

End Of Life Dates for Hardware and Software

Working on a project and would like to know if it is possible Service Now to populate the End of Life dates for hardware and software for any given piece of hardware or software registerstered in Service now.   So for example - if I want to know the ...

How is the 'Cost' field on the 'alm_asset' form populated?

Currently our Cost field (SN field 'cost') on the 'alm_asset' table is Read-Only, which seems to be an OOTB functionality. We also have all of our assets tied to product models, where you can edit the 'Cost' field with a currency value. However, when...

Core Infrastructure DC & Std Suite consumption

We are licensed for Core Infrastructure DC Suite and Core Infrastructure Std Suite and we have created the software models using the PPN nos. 9GS-00134 & 9GA-00312 respectively which takes the product as "Core Infrastructure Suite". But the software ...

How is the True Up Cost calculated in Software Asset Management?

This may be an incredibly simple one, and I'm kind of hoping it is... I cant get the True Up Cost field to populate with anything other than $0.00 Any advice? I've entered a cost in the software model and the software entitlement. The reconciliation ...

Ryan Kendall by Tera Contributor
  • 3623 Views
  • 15 replies
  • 3 helpfuls

Resolved! How do I manage multiple software model version with 1 entitlement?

Example: I have a single software Model for SnagIt version 12 with 10 rightsI have 4 different versions of Snagit 12, 12, 12.1, 12.2 and 12.3Each software model has 2 device installsResult: The Software Model version that is associated with the Entit...

ladrake by Mega Expert
  • 3499 Views
  • 11 replies
  • 9 helpfuls

Resolved! Mobile Asset receiving

Hello, In the New York data sheet for SAM, it says below: "Mobile Asset Receiving - IT agents can receive an asset by scanning barcodes with a mobile iOS or android device. Assets are received against open Purchase Orders; a receiving slip can also b...

shank1 by Tera Expert
  • 4237 Views
  • 3 replies
  • 2 helpfuls

List of jobs related to software Asset management

Hello, I wanted to know the details of all the jobs/scheduled jobs wrt Software asset management. Which job is responsible to pull the content library. I see few jobs which is set to run on Demand. Like "sam - content file manager". So what is this j...

shank1 by Tera Expert
  • 3091 Views
  • 2 replies
  • 4 helpfuls

Resolved! SAM Content Service

Hi all! I have a couple questions around the SAM content service. I've opted into the SAM Content Service in our non-production and production instances. 1) Where can I see status of the incoming content service updates, etc? 2) Are the updates provi...

lward1 by Mega Guru
  • 2647 Views
  • 3 replies
  • 4 helpfuls
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