Hi All, In Software Asset Management, how are the software models created in ServiceNow? We have Discovery in place for getting the software data and the same is creating records in Software Installation table as well as in Software Discovery Model t...
Software Model Results - Not Compliant - showing unlicensed install wrong, for example the same user and same asset will continuously come up as unlicensed install because of the different versions and updates being installed. So for example if I ha...
Hi, In case we have a set of standard software applications (known software) but the publisher part numbers for them are not present in the products definition table in the DEV instance, then the best way to create the entitlements and associate it w...
Hi, Can someone tell be how to set Assigned to field to Empty if a user is terminated. This i am asking to do in Asset table. Basically, User left the company and he has so many assets assigned. The client need that we need to remove all the Assets f...
Hi, OOB we have entitlement import feature in SAM professional. I have few questions: 1. Where can see its Transform maps, so that I can see which fields are set to coalesce true, scripts, error handling etc 2. Is this import functionality only for i...
Working on a project and would like to know if it is possible Service Now to populate the End of Life dates for hardware and software for any given piece of hardware or software registerstered in Service now. So for example - if I want to know the ...
Currently our Cost field (SN field 'cost') on the 'alm_asset' table is Read-Only, which seems to be an OOTB functionality. We also have all of our assets tied to product models, where you can edit the 'Cost' field with a currency value. However, when...
We are licensed for Core Infrastructure DC Suite and Core Infrastructure Std Suite and we have created the software models using the PPN nos. 9GS-00134 & 9GA-00312 respectively which takes the product as "Core Infrastructure Suite". But the software ...
Hi, Can anyone please tell me the difference between Software Metering and Software Usage information in SAM Application as it sounds very confusing to me? We have SAM Professional activated in our instances, and are trying to collect Software Usage ...
This may be an incredibly simple one, and I'm kind of hoping it is... I cant get the True Up Cost field to populate with anything other than $0.00 Any advice? I've entered a cost in the software model and the software entitlement. The reconciliation ...
Example: I have a single software Model for SnagIt version 12 with 10 rightsI have 4 different versions of Snagit 12, 12, 12.1, 12.2 and 12.3Each software model has 2 device installsResult: The Software Model version that is associated with the Entit...
Hello, In the New York data sheet for SAM, it says below: "Mobile Asset Receiving - IT agents can receive an asset by scanning barcodes with a mobile iOS or android device. Assets are received against open Purchase Orders; a receiving slip can also b...
Hello, can someone explain how you would locate multiple users on one laptop in Service Now.
Hello, I wanted to know the details of all the jobs/scheduled jobs wrt Software asset management. Which job is responsible to pull the content library. I see few jobs which is set to run on Demand. Like "sam - content file manager". So what is this j...
Hi all! I have a couple questions around the SAM content service. I've opted into the SAM Content Service in our non-production and production instances. 1) Where can I see status of the incoming content service updates, etc? 2) Are the updates provi...
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