We have been using the ServiceNow procurement application to create purchase orders and receive hardware and software assets. We are moving to Coupa, taking the procurement piece out of ServiceNow. We will be integrating with Coupa to receive the a...
Where would you track the support dates for operating systems? Do you have to create a software model to track these dates?
Hi, I am working on Kingston release and SAM pro module. I have seen few enterprise SQL server had been normalized as SQL Server 2016 Integration Services 13.2.5026.0 I reverted the normalization and change the Product name to SQL Server instead o...
Hello Guru, Getting error when we try to create Device Allocation record in SAM/Software Asset Management. Error - Selected entitlement does not match your entitlement condition *Allocated to - Name of host/server/computer where, trying to allocate s...
Hi, I have to run a report on Model category[cmdb_model_category] table which should give the data about all the models attached to the individual model category. PFA screenshot for the reference. When i run the report i should able to see 316 model ...
Hello, Just looking for ideas... We have not implemented SW or HW Asset Management in the ServiceNow tool yet, but we have a built out the CMDB (mostly automated, some manual). There are some scenarios in our Application CI manual population where ...
We need to create a custom license metric for an Oracle license metric that is based on 2 core per processor, instead of the single core per processor that is part of the Oracle Publisher Pack. To create this custom license metric we need to look at ...
Hi The ServiceNow documentation is unclear on the differences between the old SAM application that came with IT Asset Management (not the newer foundation plug-in), and the new separate subscription SAM Pro. If the old SAM is still installed is the ...
When we run through normalization, we end up with a lot of discovery models either Normalized but Edition cannot be automatically discovered, Partially Normalized, or Publisher Normalized. The recommended action is to manually update these records. ...
Hi, We are implementing CMDB for a client fro, scratch. some of the data need so the updated manually. what i need is:. 1. data templates in which the CMDB data can be asked to client. 2. also if there is kind of presentation which explains the servi...
Hello, I am new to this, i need to create few list of records under Software Publisher table but i see the Name field is set as Read only. Later after some troubleshotting the docs i came to know that we cant create a Record on Publisher directly...
Hi, 1. I tried to follow steps on Add auto-numbering records in a table, added prefix (AST) and it worked. My first entry for example is AST0010001, on my 2nd entry the asset tag became AST0010003, 3rd entry AST0010005 and so on. The entry is not con...
I've set up a simple Discovery schedule to discover a number of Windows desktops and laptops. When I look at some of the results, the CI's are created but some of them have no software installations, while others do. All of them have running processe...
Difference between Software Asset Management Foundation and Software asset management Plugin. What are the new features and how can it help.
Hello, I have a big list of discovered software products that is no longer being discovered and in some case the servers has been retired and removed from the network. How do we remove or retire these products from our CMDB? Eddie
