Hello, Just looking for ideas... We have not implemented SW or HW Asset Management in the ServiceNow tool yet, but we have a built out the CMDB (mostly automated, some manual). There are some scenarios in our Application CI manual population where ...
We need to create a custom license metric for an Oracle license metric that is based on 2 core per processor, instead of the single core per processor that is part of the Oracle Publisher Pack. To create this custom license metric we need to look at ...
Hi The ServiceNow documentation is unclear on the differences between the old SAM application that came with IT Asset Management (not the newer foundation plug-in), and the new separate subscription SAM Pro. If the old SAM is still installed is the ...
I'm having trouble finding information on what the various components/features of Asset Intelligence do. I've reached out to an SCCM admin who is a friend but who knows nothing of ServiceNow.i'm hoping between this post and my friend that I can get t...
When we run through normalization, we end up with a lot of discovery models either Normalized but Edition cannot be automatically discovered, Partially Normalized, or Publisher Normalized. The recommended action is to manually update these records. ...
Hi, We are implementing CMDB for a client fro, scratch. some of the data need so the updated manually. what i need is:. 1. data templates in which the CMDB data can be asked to client. 2. also if there is kind of presentation which explains the servi...
Hello, I am new to this, i need to create few list of records under Software Publisher table but i see the Name field is set as Read only. Later after some troubleshotting the docs i came to know that we cant create a Record on Publisher directly...
Hi, 1. I tried to follow steps on Add auto-numbering records in a table, added prefix (AST) and it worked. My first entry for example is AST0010001, on my 2nd entry the asset tag became AST0010003, 3rd entry AST0010005 and so on. The entry is not con...
Hi All, We have SCCM integrated with servicenow & discovery need to be onboarded. Need some clarification, after reading few blogs came to know best practice is to use SCCM for Desktops and laptops softwares related details.. Please can any one el...
Wanted to see if anyone had any experience with this that may be able to help. Sorry for the book below, but wanted to make sure I described the issue well enough to understand. I'm familiar with Discovery but trying to implement a very simple use ...
I've set up a simple Discovery schedule to discover a number of Windows desktops and laptops. When I look at some of the results, the CI's are created but some of them have no software installations, while others do. All of them have running processe...
Difference between Software Asset Management Foundation and Software asset management Plugin. What are the new features and how can it help.
Hello, I have a big list of discovered software products that is no longer being discovered and in some case the servers has been retired and removed from the network. How do we remove or retire these products from our CMDB? Eddie
Hi, When i am running SCCM to get Software installations some empty discovery models are created. I have observed there is a business rule named Create a Software Normalization is running to create Discovery model. But when i run the same business r...
I've added several custom products to our instance but am unable to locate the Discovery map for any of them. The specified products show up in the software installations and the discovery model. However when I add the entitlement and create the s...
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