Hi I am trying to implement oracle GLAS data collection by following this documentationhttps://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mapping/reference/oracle-glas-discovery.html?state=seamless 1) when I...
I'm trying to find documentation, notes, and or information on the key differences between HAM and HAM Pro. Thank you
Does anyone know how to locate an eBook for SAM? The course only provides slides and eLabs, and I’d like an eBook to search for the information.
Dear community,can somebody please clarify the right answer to:Once you are ready to retire software in ServiceNow, what is the critical first step in the retirement process?(a) Manually set Allocations available on the entitlement to Zero (0)(b) Exp...
Hi all, I need a hand in the small of my back as I cannot see how to deal with this problem. I have a software product on my estate and there are 4 different display names listed in the installations report. Of these 4 different names only two have ...
When trying to delete a custom product no longer needed, I started getting this error (I assume because we recently upgraded to Yokohama). "Deleting [custom product name] is not allowed because it is referenced in record [custom product name and ver...
Hi Team, I am trying to follow the steps in here Integrating with Azure AD. As soon as I click on Get OAuth Token I get an error. See file. I get the same error in Dev Instance and Pre Prod Instance. Regarding the Azure AD role due to policies, I hav...
<Background>I am currently verifying SAM Pro.M365 integration is required, but verification will take time, so we will not introduce SAM Pro yet. Instead, we will manually create a Software Model (cmdb_software_product_model) and a Catalog Item (pc_s...
Hi Community, when clicked on source request on sc_task (see attached file), it opens a strange window (see attached) Thanks in advance
I am working with some of our IBM Mainframe products which all have the same calculation needed based on raw data entry. I successfully created the code in a custom license metric to do the calculation for one test product. What I want to know is,...
Hello Team, I've done Adobe integration direct profile. I'm able to view user subscription data and profile is done correctly but unable to see software usage data. can you please help
We are using subscription based licensing model for Adobe products and do not consider installed software into consideration during reconciliation. Here the problem is ServiceNow is considering installed data for reconciliation and showing the produc...
Would like to know if there is any link or resource that shows the data relationship and flow of the SAM engineering tables that eventually provides the data output on license position report I tried looking at the schema map but couldn't understand...
Hi, have 2 question related to the topic.would like to understand how do we capture license usage on Azure Local (a virtualization solution on the on-prem estate)How would the cmdb class be modeled so that SamPro could still calculate the correct co...
i have completed the certification on CIS from my company email id , now i have changed the company due to which i am unable to download that certificate from servicenow portal. Can anyone guide me how can i get my certificate.
