salesforce Software CAL Setup on ServiceNow SAM Pro

HRSD Implementation SAM Module

Hello Community Members, Is it possible to use HRSD integration with Service Now to remove the user and device allocation from Service now. If it is possible to integrate with SAM module?What could be the process and how could we achieve that?Can Ser...

I'm implementing the OOTB login widget

Hi Here in service portal I'm using journey accelerate scope ,my requirement is i need to create a login page for my portal so I'm trying to use OOTB login widget for my portal after implementing the OOTB login widget getting some errors which are re...

How to Change Currency Display to USD in Software Asset Workspace (User-Specific)

My coworker (based in India) is using the Software Asset Workspace in ServiceNow. The currency is currently displaying in INR, but he needs it to show in USD instead.He already updated his region settings to United States in his user preferences, but...

Software asset analytics

Hi , I have set up Adobe direct integration in my SAM workspace. I can see the user subscription data and the license data in my License Workbench after reconciliation. However, my Software Asset Analytics dashboard is still empty. I have already app...

How did you don't want me

Hi all,I'm using CSD 2.0 (Client Software Distribution) on the Yokohama release, and I'm configuring Microsoft In

question with sam

Hi all , I want to load custom software products in servicenow through excel via import set. i am loading only publisher and product. Now in the excel sheet if same record was found with publisher and product then Ex. there are 4 records in excel she...

Issue Activating SAM Professional Plugins on PDI

I tried to activate the "Activate all Software Asset Management Professional plugins" on my personal developer instance, but it was not activated. Please advise on how to proceed.

SAM Remove all allocation button auditing

If a user has clicked on "Remove all allocation": Ui Action on the remediate options form, then how do we track who click on it and who are the users whose allocations were removed.We need to check if the right user allocation was removed or not.

There are Miscrosoft subscription softwares in the instance and samp_sw_subscription has data, however the field 'last activity' is blank? How the reclamation rules will work when this is blank

Hi, Have software subscription data available, but field 'last activity' is not populated for even a single record. I am trying to run reclamation rules, however I do not see any records created in the removal candidate table (samp_sw_reclamation_can...

Hi Team, Based on Role selection we have creating group approvals whenever approve all the group app

Hi Team, Based on Role selection we have creating group approvals whenever approve all the group approvals then RITM approval Approved . then catalog tasks created.  For example we have 4 group approvals if any group is approved then RITM approval is...

Help Needed: Unable to Render Custom UI for Lead Status Path in Service Portal

Hi Community,I hope you're doing well.I'm currently working on replicating the Salesforce-style Lead Status Path UI in the ServiceNow Service Portal. I’ve followed these steps so far:Created a custom table (x_your_scope_lead) and added a field to tra...