Hi everyone,My company is using SAM Pro and integrating with a third‑party platform to collect EUC data (laptops, software installations). This platform also provides execution duration for software, which we want to use as software‑usage data in Ser...
i want to see some specific or all publisher here how i configured it
hi guys i am new in SAM do you know about reconciliation product listI need to determine and configure the managed products targeted for reconciliation within SAM Pro to ensure accurate license compliance tracking. Acceptance citeria: A list of produ...
Client has NextThink configured in the environment for EUC Devices.1. How to Integrate NextThink with ServiceNow SAM Pro to bring the Software Usage data.2. Can NextThink bring the Software Usage data for 60 / 90 / 120 days.
Hi team,We’re facing an issue with metering/usage data for Adobe licenses. Currently, Intune doesn’t provide correct or reliable usage data, and we were informed that Intune doesn’t support accurate metering for Adobe.We’re using ServiceNow CSD to m...
Hi, We have implemented Salesforce CRM integration in our instance based on the docs: https://docs.servicenow.com/bundle/rome-it-asset-management/page/product/software-asset-management2/concept/integrate-with-salesforce-crm.html.We have set the defau...
Hi team, We are getting below error when try to remove E3 license from a test user using Removal candidate. But it was working fine with other license of Exchange online. Please assist. These are the SKU ID products in the above error. Regards,Saran...
I am working on a project where we will be using ServiceNow Sam Pro to manage License Renewal/Contract Renewal and software license renewal. I want to make sure I fully understand how the renewal Lifecyle works within sampro from starting to end in i...
Is there a setting etc. that hides operating systems? A user wants to introduce monitoring usage of Cisco IOS XE and it occured to me that we do not see any operating system for WIN or Mac. Could there be a setting disabling OS's?
Hi @SrinivasRamanu1 @dreinhardt - We are currently onboarding Citrix as a publisher in ServiceNow SAM Pro. While configuring the Citrix Virtual Apps and Desktops product, we utilized the Resource Value feature and manually added the consumption value...
Hi @SrinivasRamanu1 , @dreinhardt I'm checking to see if allocation conditions on software entitlements works. If yes what conditions should be utilized if we want specific machines to be allocated by a certain software entitlement. I'm currently us...
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How to select and on what basis we need to select License metrics and metric group in software Entitlement. As there is list of License metric so how can we select.
We have a contract type of "Value Incentive Plan (VIP)" and as there is no choice for this in either the contract or entitlement forms, wanted to get input on which table to add this to. Getting conflicting answers but figure this is a common situat...