We are implementing SAM for a customer for only two publisher Microsoft and Adobe , I need to install SAM pro plugin , My query is if I install SAM pro plugin , does all the publisher packs (6) will be activated and installed along the SAM pro plugi...
Hi everyone,We’re currently working on ensuring that entitlement records are updated automatically whenever ServiceNow SaaS License Management (LM) data is refreshed. This is crucial for accurately tracking which users still hold valid licenses and f...
Hi everyone, I’m working through some challenges around **normalization and mapping** in a large ServiceNow environment, and I’d really appreciate some guidance on where to begin. Here’s the scenario: Multiple CIs are linked to multiple contract...
Hi all,How do SAM Admins run jobs? We are working on direct integrations which the SAM Admin has the ability to configure in the tool, but you need developer access to run a job. As a SAM Admin, I can see the jobs results but not run.For Instance, Ad...
In this post, I'm going to answer that. I'm also going to outline steps you can take to avoid that issue -- and to make things go much more smoothly for all of us.Since the SAP Community platform has moved into its new home, our team has received ple...
We are in the process of "operationalizing" our use of SAM Health (tasking for findings, reporting on health to leaders/stakeholders, etc.). There are some SAM Health Checks which are not relevant for us and we'd like to turn them off. For example:...
I have created a M365 saas integration profile , It was running fine one month back , but now when I am trying to check the connection its throwing error like this , what does this error means ? is the client secret value got expired ?
We are defining a standardized process for software entitlement creation and migration in SAM Pro. Currently, there are two ways to create entitlements:Bulk import using Excel template (validated in sub-PROD, then run in PROD)Manual creation in Softw...
Hi all, In the installation table, we only see Normalized Product & Normalized Publisher for Licensable products. For Non-licensable & Child products these columns remain blank while the Discovery Models have been normalized.Is that 'as designed'? It...
I am from a Service Organization where i have approximately 500 odd software(s). I am planning to perform a full SAM pro implementation and also curating of these 500 publishers. What is the approximate time for the entire rollout including the recon...
Hi, I am facing an issue where the last_used date for Microsoft Visio and Microsoft Project installations is empty as the agent cannot read the .exe file for them and they are not showing in the software usage table. How do we resolve this?Kindly su...
In our requirement there is no SCCM integration other way to get software usage data, so we have created a flow which creates manual removal candidates, and after revoking the license manually, how to update the inventory and where to update it, plea...
HiI have a requirement where in we can submit catalog item for bulk request of software for multiple users.issue here is , each user have multiple devices, so once RITM is generated for each user, we need a provision to get device name from the each ...
Hi Here I am working with platform analytics dashboard but when I try to add column on the above widget using the edit option its not reflecting back to the test instance when i transfer it ?? does any one know why ??or is there is some other way to...
Hi All, We have few Oracle Java entitlements with license metric Named User Plus. Reconciliation results shows license usage as 0. What is missing in my case? We have discovery running in our instances. What all configurations I need to do to m...
