I was going through the reclamation rule and found that there are 6 reclamation rules with Name Microsoft 365.Only difference is days before auto reclamation which is either 14 or 3 days. Still there are 3 duplicates.Does anyone know why we have dupl...
I am having an issue with Airtable. We license the product on a per named user as a cloud based SaaS tool. We see installs of the Airtable desktop and mobile application and these are now reporting out as out of compliance even when we are within com...
Hi everyone,We have some Servers are used by Business Applications with installed softwareHowever, the software install table does not have any information for these servers. This prevents SAM from determining software lifecycle status for these VMs....
Hi The documentation for Oracle Publisher is confusing.Can someone who implemented SAM for Oracle applications like PeopleSoft, E1, JD Edwards, etc.. guide me on what the required setup is to perform?The Publisher pack for Oracle is installed, Servic...
Hi All,Repost issue in "Software asset overview" workspace
I asked our system dev team about not being able to return the OS found when viewing the Installed Software list within the SAM workspace. They passed it on to Service Now support and this is their responseIs this correct as I am sure there are ques...
Hello, in 2018 I received a process guide for Software Asset Management Pro that had RACI, Process Overview , ID Process , etc.. Can someone get me the latest and greatest? Any help I would appreciate. Lenny Williams
Hi everyone, I have a PowerShell script scheduled to run via **Task Scheduler**. Its job is simple:It renames (or copies) the latest file from the following folder using a standard name: ```C:\Program Files\ServiceNow Midserver Common\Oracle\All Orac...
How to enable Software asset workspace in PDI
I have a question around migrating licenses from legacy ITAM tool to ServiceNow sub-PROD using entitlement import in Software Asset Workspace , and then promoting those licenses from sandbox to higher env using XML export. We have a few sub-PROD envi...
I have Snagit 2023 installed on one machine. The Software Model represented it as TechSmith SnagIt but the name is version-less, not good.The Software Discovery Model is called Snagit 2023 23.2.1 and it is represented in the Discovery Model as this...
In SAM Pro what is the difference between Software Usage vs. Software Installs? When would you use one over the other?
I'm trying to set up my PDI for Software Asset Management workspace with Demo Data.I have installed the Software Asset Management Professional plug-in and activated it and it says it's successful.However, no Software Asset Workspace is appearing unde...
We recently upgraded to Yokahoma and I have a perpetual Entitlement that will not allow me to edit the License metric. It is read only because of "upgrade history". The Upgrade History tab show 6 models, but i cannot take any action on them. I do no...
We have implemented SAM Pro and already had InTune integrated to provide reporting for our End User devices.We are now working through our issues on the SAM Workspace and we've discovered unlicensed installations which are actually not installed on a...
