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Revoke Application

HiWe have installed the MECM Spoke and CSD 2.0.In Flow Designer there’s a sub flow named ‘Revoke Application’ with scope MECM Spoke.However we can’t find a business rule, a script etc that calls it?Can anyone shed some light on this please?Thanks 

Anton15 by Giga Guru
  • 527 Views
  • 3 replies
  • 0 helpfuls

Email Integration issue

Hi Team,I'm facing an issue with the email integration between ServiceNow and an external email account using the POP method. The connection has been established successfully, and initially, everything was working as expected. For the first 3–4 email...

SAM Pro Reconciliation rules

Hi! We are trying to configure SAM PRO in my organization and I am wondering if and where it is possible to modify/add reconciliation rules? I'm particularly interested to understand how reconciliation treats installs with 'last used' empty. We are u...

MagdaB by Tera Contributor
  • 485 Views
  • 1 replies
  • 0 helpfuls

Manual creation of Software Installation record

Hi,I wanted to ask if anyone knows if there is an OOTB way to create a record in the Software Installation table without going through Discovery or SCCM. We are currently importing software installations from Discovery, but some applications are not ...

andrea_m by Tera Contributor
  • 843 Views
  • 3 replies
  • 0 helpfuls

SAM-SaaS intgeration for Confluence

Hi everyone, Does anyone worked on SaaS integration for Confluence?Whenever Im trying to get token from confluence , dialog box appers and says "This app requires access to a confluence site which you dont have access"Does anyone have any idea? Regar...

dhivyalaksh by Tera Contributor
  • 575 Views
  • 3 replies
  • 0 helpfuls

Resolved! Best OooB setup to assign licenses?

Hello forum, We're planning to create a way for agents to assign licenses in a user-friendly way, without having to access tables directly - something like a portal/form/somewhere where they can go and pick the name of the user/device, entitlement an...

G4P3 by Tera Contributor
  • 507 Views
  • 1 replies
  • 0 helpfuls

Safe to delete entitlements?

Is it safe to delete entitlement records? Is the total cost calculated automatically, and will it adjust itself if I delete the entitlement records? I uploaded some test entitlements and added 35 purchased rights. Added two more records for a product...

iamkurt by Tera Contributor
  • 350 Views
  • 1 replies
  • 0 helpfuls

SaaS integration-Error as Socket is closed

Hi all, I have integrated JIRA with ServiceNow using SaaS but the scheduled jobs used to calculate last activity was failed and no message in job logs. When I check for outbound logs, it says "Socket is closed" and Error code -1What's the reason behi...

Best Practice for Perpetual Entitlements with Maintenance

Hi all, I am hoping you can assist with this question as we are seeing some odd results in license workbench for software titles that are perpetual with maintenance.  I am looking for best practice as within entitlements, perpetual license types do n...

Stephen42 by Kilo Guru
  • 1893 Views
  • 6 replies
  • 1 helpfuls

Build security group grid

How  to build out that best practice security grid for many regions within organization? The list of the roles, the description of what the role does, you know what task is performed. We can keep all of that.From like the US chart that this the US ha...

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