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Manual Software Subscriptions Import

Hi Experts,   Would like to check with you all on how you have handled below scenario during you SAM Implementation:   1. During software subscription import, is it worth importing Inactive user accounts from 3rd party application into Software Subsc...

shloke04 by Kilo Patron
  • 532 Views
  • 1 replies
  • 1 helpfuls

Resolved! com.sn_sam_playbook

I use to be able to install the SAM Playbook com.sn_sam_playbook to a developer instance from the plugin page but now it's gone. Does anyone know how to get this back?

Entitlements for licensable products that are free

Hi all, We are just starting our SAM journey and are relying primarily on ACC-V as the discovery source for the installed software on our servers and end-points.  One of my first observations from the SAM Workspace was that the publisher "ServiceNow"...

Software Model & Discovery Maps

Hello Team,Good Day.Can we align Software Model to Discovery Model without DMAP.If yes how can we get the consumption out of this.Thank You.Regards,Prasad Deshpande

prasaddeshp by Tera Contributor
  • 553 Views
  • 3 replies
  • 0 helpfuls

List of loaction

How can I find the list of locations that are not referenced in Asset Location, User Location, or CMDB CI Location from report ?

iAshish by Tera Contributor
  • 231 Views
  • 1 replies
  • 1 helpfuls

Success portal view in Software Asset Workspace

We are trying to contain all documentation of our SAM journey using the success portal but I am having one major issue with the data. In the Performance Overview section, there is canned Time Period Filter which is decent. The issue that we are havin...

oberlel by Tera Contributor
  • 310 Views
  • 1 replies
  • 0 helpfuls

Can we automate SAM (Software Asset Management) using ATF?

Hi everyone,I'm exploring the possibility of automating Software Asset Management (SAM) functionalities using Automated Test Framework (ATF) in ServiceNow. I have a few questions:Is it feasible to automate SAM processes using ATF?If yes, what types o...

SAM Implementation Helpful Documentation

Hi Team,We are planning to Implement Software Asset Management in our project so can anyone share useful documentation related to SAM Implementation?It would be great help if you provide any useful documentation.

Resolved! sn_cmdb_user cost?

Is there a cost to assign someone a role for sn_cmdb_user? Trying to see if we need more ITIL licenses

mburns74451 by Tera Contributor
  • 454 Views
  • 1 replies
  • 1 helpfuls

Removal candidates are getting created with empty fields?

I have created a reclamation rule for Microsoft with a threshold of two months , I have created two usage records with  more than two months of last used date , and when I ran the reclamation schedule job , its creating removal candidates but all the...

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