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Incident work notes

On Parent Incidents, i.e. Incident has Child Incidents associated to it, a Work Notes post will produce two entries, with the duplicate entry typically 10-30 seconds after. This appears to be an intermittent issue.

Managing unlicensed SaaS installs

Hi,We are just now looking at a few SaaS applications that do not have integrations, and most of them have many more installations than licenses.One of these applications is Minitab, and the application owner has advised that they are not too concern...

Not able to remediation options on SAM workspace

I am not able to see remediation options , even I have installation and licenses , I ran reconcilition but still not able to see remediation options and I even observed license required is also 0 Has anyone faced such issues ? 

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Service Mapping - MS SQL Server

I need a little help with mapping MS SQL Server in Mapped Application Service. I created several records for our various SQL instance, with MS SQL Server Endpoint as Entry Point. When I run Discovery, it finds the SQL Server and Service. However, I g...

Breizh by • Tera Contributor
  • 409 Views
  • 1 replies
  • 0 helpfuls

SAMP - Reconciliation process for shared devices

Hi SAM Community!I'm still looking for tips and best practices for reconciling user subscriptions (per user) for software products on non-personal / shared devices. Such a device, like a workstation deployed in retail stores, showrooms, which does no...

Lionel Falk by • Tera Contributor
  • 843 Views
  • 3 replies
  • 0 helpfuls

SW integrations

We are migrating from the Xanadu instance to the Yokohama instance. We already have a Miro integration set up for the Xanadu version, and I need to install the same integration in the Yokohama instance. However, when I try to use the same client ID a...

monishasp by • Tera Contributor
  • 247 Views
  • 1 replies
  • 0 helpfuls

How do YOU keep track of open source software?

Hi everyone,I'm looking for suggestions for keeping track of software products that are open source, preferably something out-of-box. The end goal is to be able to easily report on these titles, whether it be from model, entitlement, or product table...

SG-SCCM integration

Hi ,We have SG-SCCM and SG-Intune in our project. The SCCM is using a midserver that belongs to a cluster and since other midserver in cluster doesn't have a service account with full access to SCCM DB,  our SCCM svheduled jobs gives random runs auth...

swetham1 by • Tera Contributor
  • 532 Views
  • 4 replies
  • 1 helpfuls

Resolved! Software Models with deactivated discovery maps

Hi All, Why discovery maps related to software models get deactivated and what are the key things to keep in mind when we are associating Software Model with a new discovery map/ customized DMAP?

Jain3 by • Tera Contributor
  • 732 Views
  • 4 replies
  • 1 helpfuls

UAT

 I am trying to access UAT via : https://abc(for example)uat.service-now.com/now/nav/ui/classic/params/target/%24pa_dashboard.do ,it automatically redirects me to : https://abc(for example)uat.service-now.com/external_logout_complete.do

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