Hi Team, Under AWA Need to Integrate Hr Live agent in workspace level and route to different Queues. LIKE HR and IT. if any one have any document please provide me.
What is Evidence Warehouse in IRM? What is Evidence Boxes? Do we need to install extra plugin for Evidence Warehouse? It is paid? How to use it?
Hi everyone,I need your help with a requirement. When I open a catalog item or software catalog item in the Employee Service Center (ESC), it redirects me to the backend view of the catalog item. I would like to prevent this redirection.Does anyone k...
Hi Community,I need guidance on updating an existing PDF file attached to a ServiceNow Knowledge Article (KA) without breaking any existing links that point to it.Current Situation:A PDF is attached to a specific Knowledge Article.This PDF has multip...
hello friends, Hope you are all doing good ! I would like to understand how ServiceNow handles the software installations record creation if same software gets upgraded to newer version on target machine .e.g. version gets updated from 10 to 11. How ...
We have recently starting implementing SAM Pro and have deployed ACC with OSQuery to provide advanced software metering and usage. We have found that, despite seeing the raw usage data retrieved by ACC in the ECC queue, the staging table is not gett...
Hi, I have the scenario where we have purchased RedHat Enterprise Linux Subscriptions (Standard/Premium) + the Extended Support Lifecycle License which is required in addition to the Standard/Premium subscription. The entitlements have been created u...
We have implemented the ServiceNow SAM tool and we can currently see only installed/on-prem software. We are not able to see SaaS applications, except for Microsoft and Adobe. While researching online, we came across something called SSO Integration ...
In our instance, i saw this role part of ITIL, and i checked documentation that it indeed is part of ITIL. However i am confused that why would an ITIL person should be able to edit / update CMDB? shoudln't this be specific to CMDB team?
Hello Experts, I am curious to know if the Saas Integration Plugin (com.sn_sam_saas_int) with SAM Pro is chargeable or free.I want to go for direct integration for Adobe and Microsoft for all subscription licenses for my client, but the client has do...
Hi, We have recently done SSO SaaS integration to get in all application details using SSO for login. I want to understand how this works. below are my few questions:1. We could see this integration has created software models automatically for some...
I am looking at highlighting software spend to management. As part of the solution I need to provide a list of all installed software on a device. I only want to return licenced software. Then I want to apply the cost spent on each line of licence...
Hi Everyone,One of our users wanted to see if there is a way for us to remove a software product from the reconciliation results. As an example in this screenshot, the product family which is office 365 and has multiple products on it, our user only ...
We have enabled the Published Products property, and we can see the products filtered on the License Usage page in the Software Asset Workspace, but there is no filter added to the Software Asset Overview page.Has anyone seen this behaviour before, a...
Hi all, I am having a real mind burp and struggling to find the answer. We have some old versions of software that we are still using. We still actively manage this software and so want to add the actual cost of non-compliance rather than average s...
