Hi all,As the title suggest we are experiencing issues with some of the widgets within one of our customers SAM Pro Software Asset Analytics area. These widgets display the no data available issue and we cant quite figure out why.Doing some of my own...
Hi all, In the installation table, we only see Normalized Product & Normalized Publisher for Licensable products. For Non-licensable & Child products these columns remain blank while the Discovery Models have been normalized.Is that 'as designed'? It...
Hello, we have a simple example for license reconciliation. A software model has an entitlement assigned with 2500 active rights each with a cost of 40,00 Euro. License metric is Named User. We have three User allocations. Reconciliation results tabl...
Working on the Software Asset Management Workspace, we are showing the Software Model > Install Count, but can not find any reference to how the field is populated. How does the system populate the field with the install count number? Looking at the ...
I am seeing info that we need to enable restricted software attribute on software model but no clue that how to do it? any info so that i bring flog on to software model form.
How can I manually tie together entitlements and contract?
Software installations for one specific version is reconciling to two different software models. I would like it reconcile to the correct model, highlighted. Unsure were to start and how to troubleshoot my way through to correct it.The image is from ...
Hi folks, I am looking for any documentation on the process of adding new software to the CSD Catalog in ServiceNow.There is no new button available to create a Catalog item in CSD module (See attached).Thanks in advance!
Hello , I have a published Integration profile in which the jobs scheduled are completing successfully with a available OAuth token (not expired), and software models are created available in software models but software models are not appearing in I...
We have this on a script and we cannot find what this function does and what tables it interacts with. Can anyone help us find out so we can configure the necessary data needed? var licId = new global.SAMPremiumUtils().getLicenseWithAvailableRights(...
Hi experts, I've entered a cost in the software model and the software entitlement. Also, Software Model (and linked entitlements) where I have assigned a cost are mapped to the correct Software Discovery Model as well, still True-up cost is coming ...
Hello All,I am trying to integrate the ServiceNow Instance to cisco webex. In my case, Webex has two different environment. 1) Fedramp - There is the additional security and encryption for FedRAMP and is designed for those NIST/CUI users (which are U...
In Xanadu version of ServiceNow, in software lifecycle reports (sam_sw_product_lifecycle_report_list) table, they are new fields added in relevant to vulnerabilities of the software, the newly added fields are 'Critical CVE count,' 'High CVE count', ...
ENTITLEMENT: Broadcom vSphere Enterprise PlusLICENSE METRIC: Per Processor (perpetual)LICENSES OWNED: 1461 LICENSES REQUIRED: 968COMPLIANCE POSITION: non-compliant WHY? WHY? WHY? WHY? WHY?
I have been struggling with this for a while now. What is the process for actually enabling a publisher pack?I thought it would be through plugins, but when I try to search for the Microsoft Publisher pack, there are no results showing.Any help is ap...
