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Integration of SAM with Cisco, SAP, infoblox, F5

HI Team,  I want a support from all of you as we want to integrate the License which is puchased for hardware devices like Cisco, F5 Load balance or infoblox with ServiceNow but we are not able to integrate OOTB, Please let me know how we can integra...

PardhyumanS by Tera Contributor
  • 829 Views
  • 1 replies
  • 0 helpfuls

Impacts when build state is deactivated in software entitlement

Are there any impacts on deactivating the state "build" for software entitlement?I realize with SW entitlement you have a draft and have to press "Publish" to make the record active. Is there a particular reason why the state "Build" is required?Are ...

jnt-cnt by Mega Sage
  • 382 Views
  • 1 replies
  • 0 helpfuls

Resolved! Resource Value in SAM application

Hello @SrinivasRamanu1 I am looking to understand the purpose of Resource value in SAMP in relation to custom metrics? I see the value can be added manually in "Unit consumed" field but does this value reconciles to show usage for product related to ...

How to get data about last used date of a software

Hi There In my environment, we are replacing "snow" a software asset management tool with ServiceNow SAM Pro. snow has a capability that is can fetch the last used date of the software. How can we get this done in SAM Pro?1. Can we get this informati...

Amit Sharma7 by Tera Contributor
  • 2041 Views
  • 6 replies
  • 4 helpfuls

Resolved! Software Installed vs Software Installations

I have installed SG-SCCM and it is working fine.However I noticed that on some CIs the software is shown in either Software Installed or Software Installations. I can not find the specific documentation for this feature and all articles is kind of bl...

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Community Alums by Community Alums  
  • 1717 Views
  • 2 replies
  • 2 helpfuls

Resolved! 'Perpetual + Maintenance' License Type

Hello,  I would like to inquire about the usage of the 'Perpetual + Maintenance' license type.    For instance, if I purchase a Perpetual license with 90 days of maintenance for $1000 and create one entitlement record with 'Perpetual + Maintenance' l...

Annie7 by Tera Expert
  • 919 Views
  • 2 replies
  • 2 helpfuls

Resolved! Nested Success Goals

We are starting to use the SAM Maturity steps in the Success Portal and are considering adding success goals to some of the maturity items. Specifically, we are looking to add a success goal to the 'SaaS: Direct Integration' item to capture the requi...

Docusign integration

Hello All,I have an integration direct profile for docusign in service now. Some users is getting the error as ouath token are not available,please click on the below link. When they clicked on the link and enter the docusign credentials they are get...

shivani42 by Tera Contributor
  • 395 Views
  • 1 replies
  • 0 helpfuls

SaaS Custom Integration

Hi experts, Can anybody please help me to create a data stream action to get a list of user subscriptions from the SaaS application? We are trying to integrate Varicent with ServiceNow to track license consumption and user subscriptions.  Regards,Kaj...

KajolM by Tera Contributor
  • 683 Views
  • 1 replies
  • 0 helpfuls

Installs requiring action

We've been running into an issue in our ServiceNow SAM instance with multiple products being 0% compliant due to the message: "Installs requiring action" with a list of software installations related to that product that supposedly exist and aren't b...

Resolved! Import Software Entitlements with work notes/ comments

Hi SNC, We are using the Software Entitlement import capability in SAM Pro and want to extend the Import Excel sheet (template) with work notes/ comments to get it in the Activity stream. How can we achieve this? Cheers, Serkan

Perpetual licenses with no start date - Washington Release

I've read a few comments about this in this community. But still don't have the answer I need. When entering perpetual licenses, the start & end dates do not show up on the form.  I would have to go to the table view in order to update the start date...

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