How do we create reclamation rules for adobe?
For some publishers like adobe , they wont provide last used date/last activity date , for such publishers how do we create reclamation rules ? based on what criteria do we create reclamation rules ?
Forum Posts
Duplicate Software Installation Records Due to Software Upgrades in SAM Pro Module
Software installation table has duplicates record with same installed on name, display name, source but with different versions. For e.g. SCCM they have duplicates records but different versions. They are having the lower and latest version both. Whe...
Why does a Reclamation rule only run once?
I have understood that each time a Reclamation Rule is triggered, that user would get an email for Low Usage. i.e Rule is need to use Acrobat once a month, if not Reclamation Candidate created.What ServiceNow looks to be doing is you can only have 1 ...
Resolved! Need urgent help creating a Report that matches Discovery Models to Entitlements
Hello Community, I need your help. i was tasked to create a report that matches the two SAM tables cmdb_sw_discovery_model and alm_license. I don't know the dot-Walking route from cmdb_sam_discovery_model to alm_license could anyone of you who knows...
How data comes into software installation table from SG-SCCM
I have a query , when data comes into software installation table from service now discovery, it uses IRE method to avoid duplicate data into the table , similarly if the desktop software data is coming from SG-SCCM or Intune into software installat...
Can we add SLAs to removal candidates in SAM ?
Can we add SLAs to removal candidates in SAM ? if yes how will they work for removal candidates ?
What are the different ways to create integration
Hello community How many ways we can create integration Thanks in advance
How to get the user allocations in the sam workspace when we use the "adobe" publisher pack
Hi Team, I Configured the "Adobe" publisher pack in my dev instance. i am getting the software installation detail count . and this count is matching the adobe console count. But i am not getting the "user allocations" details in the "sam workspace" ...
New Button configuration in Software asset workspace view
Clicking on New button in Software asset workspace view , beside 'Export' , There is 'New' button , clicking on that showing dialog box with the selection of three choices .Attached screenshot below for better understanding . My requirement is to rem...
Compliance delta detection between reconciliation executions
Dear Community, In there a way to identify in SAM Pro the delta between reconciliation runs to identifies the movements in the Product Results, Software Models Results and License Metric Results? Other than exporting a Software license compliance po...
Issue in Azure Ad Integration after version upgrade
I have a profile in Azure Ad Integration which was setup after the version upgrade from Washington to Xanadu. The Integration setup was configured correctly and both the jobs ( Download Applications and Update Connected Applications ) are working fin...
How to exempt software entitlement on specific devices
Hello Experts, Looking forward to understand if there a way to exempt software entitlement from certain devices for a specific software. For example- Developer licenses like Visual studio (which is a user-subscription license). When developer is lice...
Do we need to import software models during SAM implementation or do we get software models OOB ?
Do we need to import software models during SAM implementation or do we get software models OOB from publisher packs ?
Resolved! Discovered publisher name displayed instead of the Publisher name in Installs requiring action list
ServiceNow SAMP Xanadu In the License usage for Microsoft, and under the Software product "SharePoint Server" the Software model "Any Version and/or Edition" requires action and the list of these installs displays the Discovered publisher name instea...
Entitlements
I'm trying to create a PO for 19 Adobe licenses, but reconciliation is saying I only need 15. How do I fix one side or the other? Thanks.
