Hello, So we are new using ServiceNow and we just recently enabled ServiceNow SAM Pro. Would like to ask about on how SAM Pro computes the license position report per product. So we are seeing Software installs records that has a value of "false" on ...
Within SAM Pro, we would like to make use of the data in Entra ID.I am familiar with the existing intregration (Integrating with Azure AD), but our company does not allow direct integrations.The data from Entra ID can be shared with a central data la...
We are adding GitHub Copilot to SAMPro. For which we are billed monthly based on active usage. In terms of setting up and managing an entitlement for this, how is this best achieved? Especially where purchased rights is concerned. A horrible soluti...
HI,As part of SAM pro implementation, we only want automated software uninstallation (no need of software installation).Anyone has idea about how to use "Microsoft Endpoint Configuration Manager spoke and CSD 2.0" for this purpose.Thankyou
Does anyone have any experience loading a Maximo license/usage into SAM and any tips on how best to do this I realise this is an odd question as Maximo itself is an asset management solution but I making a list of software products that will probably...
I am currently working on our SAM implementation with Adobe. I can retrieve the individual user information, but I need to pull the user group information. I was wondering if anyone has found a way to automatically do this.Possibly through the Group ...
Hi All, Tried to activate SAM Pro and plugins few times, looking at the instance I see that SAM Pro is installed as it has all the tables, that come with SAM Pro. Other workspaces are working well...See screens attached.Any clues where to look for a...
Hi Team,I need a help that,I created a POP email account for receiving emails to my instance and create INC record.The issue is that the all mails are not coming.Some mails are coming some mails are skipping when i see in the email logs.I have create...
I created an allocation on alm_entitlement_user table and was hoping to see number of licences available to go down to 4013 from 4014. Screenshot below. I ran reconciliation and nothing happened. After an hour when I checked, it had gone down. Did so...
Im am missing SAM - Import Adobe User Subscriptions job in the "Scheduled Jobs" section, I have only SAM - Optimize Adobe Subscriptions job available.Connections is validated, OAuth token is active.What can be a reason for this?
We are onboarding Adobe subscription models.We got a raw extract from our legacy ITAM system which had entitlements as well as users assigned to those licenses (allocations). It had almost 6696 lines in excel sheet in which quantity (purchased) was j...
Hello all,I am trying to figure out the best way to display software entitlement (by software product or model) user allocations remaining/available, compared to total count of entitlements purchased (purchased rights). I'm looking for it to be in so...
In ServiceNow SAM pro - can we have one catalog item to request many different softwares such as Adobe Acrobat, Microsoft Excel? Bear in mind that entitlements need to be adjusted as soon as requests are made and fulfilled.
Why is Software Asset Management - SaaS License Management plugin/store app is displayed as Inactive even if installed correctly in Application Manager?Does this plugin/store app require additional activation?
We have MS 365 license subscription for our customer. Old software file is also detected from end user devices. What would be the recommendation?How can we whitelist? Or can we ignore software detection completely? Any other suggestion? Thanks,KUMAR