Is possible to get Software Inventory Report without SAM plugin

[Nagarajan Singa]

Hi All, We are using servicenow ITOM and ITSM plugin with vancouver version, we are managing windows, Redhat and AIX platform CI (servers), Now our management want to get the software Installed details from managed servers from Servicenow. Is that possible to get the software Inventory report from Servicenow ITSM and ITOM plug-in module? (I have explore some KB and got to know Service now SAM would help it for software Invenotry reports) Thanks, Nagarajan.

[Maik Skoddow]

Hi @Nagarajan Singa 

one of the key features of Discovery is determining the installed software on the target server. See https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/discovery/concept... for more information.

Maik

[dreinhardt]

@Nagarajan Singa,

for generic software discovery, please check the following part of the documentation - General software package discovery (servicenow.com). The tables you'r looking for are "cmdb_ci_spkg" and "cmdb_software_instance".

Best, Dennis

[Nagarajan Singa]

Hi,

For Windows I am fine to generate the Installed software list from this "cmdb_software_instance" but for Linux platform It is showing only RPM name and it is lot of rpm list in single server(around 800+). 

could we have any option to get the Installed application list instead of each rpm name?

Thanks,

Nagarajan.