Use of "Old Status" and "Old Substatus" fields - Anyone Using

[SkipperJim]

Is anyone using the "Old Status" and "Old Substatus" fields in ServiceNow Asset Management?  It would make reporting much easier if this is an easy implementation.  What are your positive or negative experiences with this?   Thanks

[Scott Halverso1]

I've never had a client use them.  I think they are from circa 2012 in the Berlin release when the alm_hardware table first came in existence.  Prior to Berlin, Asset Management was done on the CI record.

[SkipperJim]

It seems like it would benefit so much to know the change of states for analytics and metrics if you can utilize this.  Is it easy to implement or any negative side effects if implementing it? Breaks workflows?\

[John McConnell]

So I came across this in some research because we now have a business requirement to report the previous asset state, not CI ops status. The business sees value in maintaining sliver a bit of reportable history for reporting purposes.

However, on the off chance that SN deletes these from the platform, I think it will be beset to have these fields built out, custom fields and workflows.