The ServiceNow CMDB has a concept of recommended fields (rather than required/mandatory) which are used to assess the health of CIs, but when users are managing their CIs there's no way to know which fields are recommended. This global on load clien...
Batch Update Sets Case Scenario: If you have multiple developer working on the same application it's hard to decide which should go first or not. At time like this the best way is to create a batch update set and let ServiceNow determine organizing ...
Hello Everyone, Thanks for taking the time to view my article. Searching the community you can see there is no shortage of posts on how to create Approval Reminders. There are different ways they can be send out using like a scheduled job, the workf...
Hello ServiceNow Ninjas, Javascript & ServiceNow scripting run hand in hand. We often use both in a mixed way such as using javascript API within Glide APIs or vice versa. And when it comes to dates I have faced a lot of confusion. In this article, ...
Recently I had the requirement to create a popup window on the incident form which asks the user additional questions (different ones depending on the Business Service) to enrich the description field with relevant information. The right way to accom...
Dashboards into portal for end users Introduction Most reporting in ServiceNow is done for Service Managers, Process Owners, Top managementor other internal stakeholders. Reports are also useful for the end users. As an example, you can enhance custo...
Unlock the Power of ServiceNow GENAI Chat Assistant In today’s fast-paced digital world, having quick and efficient access to information and support is crucial. ServiceNow’s GENAI Chat Assistant is here to revolutionize the way you interact with ...
< Previous Article Next Article >Demystifying table rotation, extension, and table cleaner Performance Best Practices for Server-side Coding in ServiceNow Overview This guide is written by the ServiceNow Technical Support Performance team (All Artic...
Unlocking AI Potential: Predicting Images with ServiceNow and TensorFlow In today’s fast-paced digital landscape, integrating artificial intelligence (AI) into your workflows can significantly enhance efficiency and innovation. One exciting applic...
I recently had a need to export data from ServiceNow to an Amazon S3 bucket. I probably could have set up an export set to push the file to a MID server, and then written something to run on the MID server to push that file to S3, but why do that wh...
Description: You all might have come across the requirement where you need to update or delete bulk records based on some conditions and you might have made use of Fix Script or Background Script. But are you aware of the possibility to achieve the s...
About two years ago I wrote an article on this topic when I was relatively new to ServiceNow. I couldn't find a concise answer on how to automatically fill in values when I click the new button in a related list. Looking back at my old solution, it ...
On occasion, an end-user may not get the attention or urgency that they would like on a case they've submitted and agents/operators find themselves on the receiving end of an "I want my issue escalated" request. I found myself wondering how that even...
Hi Did you ever want to see a list of Requested Items including their variables in a List? Catalog Variables are NOT stored as separate fields on the Requested item [sc_req_item] table but are stored in a separate table [item_option_new]. You cannot ...
Unfortunately, ServiceNow's OOB Flow actions do not copy multi-row variable sets, so if you want your MRVS to be visible on a catalog task you have to navigate back to the requested item related to them. Here's a nice little work around using a clie...
Upgrading and patching your company instance requires planning, testing, and validation. you need to create upgrade plans, and test your upgrade on non-production instances before upgrading your production instance. For Washington Release, please see...
Hi Did you ever wanted to allow your Approval end-users to exit the "Approval - User" Workflow Activity with another option except "Approved" or "Rejected"? Maybe you wanted your Approval users to offer the option like "No longer Required", which e.g...
Example Fix script on Incident : var grInc = new GlideRecord('incident'); incSysId = '6be681e4334092107915af255d5c7b4a'; grInc.get(incSysId); var servceId = grInc.business_service.toString(); var response = new CustomCSDMGlideAjaxUtils().getService(...
IoT devices tend to be quite small and lightweight in both processing power, memory and power consumption. Depending on the application, sensors will either always be on all the time and broadcasting out messages over a network which could be a hardw...
Excellent! By now you've created your first GraphQL API and learned how to craft queries to it. The final step, of course, is to actually use that data. Your API can be used anywhere within the platform, or configured for third party integrations ...
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