Description: You all might have come across the requirement where you need to update or delete bulk records based on some conditions and you might have made use of Fix Script or Background Script. But are you aware of the possibility to achieve the s...
About two years ago I wrote an article on this topic when I was relatively new to ServiceNow. I couldn't find a concise answer on how to automatically fill in values when I click the new button in a related list. Looking back at my old solution, it ...
On occasion, an end-user may not get the attention or urgency that they would like on a case they've submitted and agents/operators find themselves on the receiving end of an "I want my issue escalated" request. I found myself wondering how that even...
Unfortunately, ServiceNow's OOB Flow actions do not copy multi-row variable sets, so if you want your MRVS to be visible on a catalog task you have to navigate back to the requested item related to them. Here's a nice little work around using a clie...
Upgrading and patching your company instance requires planning, testing, and validation. you need to create upgrade plans, and test your upgrade on non-production instances before upgrading your production instance. For Washington Release, please see...
Hi Did you ever wanted to allow your Approval end-users to exit the "Approval - User" Workflow Activity with another option except "Approved" or "Rejected"? Maybe you wanted your Approval users to offer the option like "No longer Required", which e.g...
Example Fix script on Incident : var grInc = new GlideRecord('incident'); incSysId = '6be681e4334092107915af255d5c7b4a'; grInc.get(incSysId); var servceId = grInc.business_service.toString(); var response = new CustomCSDMGlideAjaxUtils().getService(...
IoT devices tend to be quite small and lightweight in both processing power, memory and power consumption. Depending on the application, sensors will either always be on all the time and broadcasting out messages over a network which could be a hardw...
Excellent! By now you've created your first GraphQL API and learned how to craft queries to it. The final step, of course, is to actually use that data. Your API can be used anywhere within the platform, or configured for third party integrations ...
Note: Before you begin, Install Field Normalization Plugin. Also, please make sure that you are not logging each update using the field normalization as it will have a huge impact on retrieving the audit records. So do like this after you install th...
Hi Everyone. Every now and then , everyone of us touched or worked upon email integration with ITSM Tool. Here lets focus only with ServiceNow but the base principal remains same even if you are using BMC Remedy or sth else. Basic Email Set Up P...
This script identifies the areas in which user criteria is used. var userCriteriaSysId = '**************************' ; // update user criteria sys Idvar tableList = []; var referenceList = [];var grTable = new GlideRecord('sys_dictionary');grTable.a...
On the user table if you make any changes to name field calculations, it will instantly reflect on the user records. But this will not be saved. For example: I added [ext] to the names of all active users, the name field will be changed to First name...
This document will guide you on how to write ServiceNow knowledge base (KB) articles so that they are accessible and user-friendly. This article introduces some basic considerations to help you get started writing web content that is more accessible...
Defined Related lists in ServiceNow Today I learned something new. I learned about Relationships (sys_relationship) table. I know many of you might already be aware of this functionality but for me it was new, and I thought of sharing it in my articl...
If you are here on this article and are either an interviewer or an interviewee, this will help you in both cases. I am sure there are tons of questions on the ServiceNow interviews if you just google them, so what makes this article different than o...
Security setup: Default table/record ACLs analyzed In an Out Of the Box (OOB) system, there are already some fallback security rules (ACL’s) setup on the table/record level. This makes sure that, even if there are no other ACLs in place, it falls bac...
The Practical Guide to What is GraphQL and How to Create APIs within ServiceNow and test them. Who is this for? This Tutorial is for someone who (like myself a few weeks ago) is not quite sure what GraphQL is our how it works or why I would use it ...
For this test I used the ServiceNow Developer Sandbox and a local instance of SAP HANA express edition First of all you must download the jdbc driver for SAP HANA DB ngdbc.jar. I found and download the driver from Internet. Following this step I uplo...
Checklists are cool but they're horribly underutilised. They're a great way of reducing the number of tasks involved in a process and can be set up from Flows. Here's the code for a checklist utility that can be called from business rules, UI actio...
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