Use Case: A majority of customers seek to conduct an audit of their ServiceNow platform licenses to ascertain the number of licenses purchased, as well as to identify those that are underutilized or overutilized, in order to facilitate more efficient...
There was a time some years ago where ServiceNow offered the version 3 for record lists, but today "List v3 is no longer available for new deployments" (see List v3 administration). I can imagine that there are customer instances which still have ...
The ServiceNow community is an amazing place for administrators and developers to ask questions relating to the various product disciplines and receive snappy informative replies from leading experts. You have access to thousands of people who are mo...
The Requirement Today we were presented the challenge of: "We want an MS Teams notification sent to every member of an assignment group whenever a new incident is assigned to that group" I will probably write a separate post about the investigation ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A documented "best practice" within ServiceNow, though also very unknown best practice: do not use a Delete Multiple method on tables that contain Currency t...
Happy Monday, Everyone! There will be a scenario that you need to submit a catalog item with 24 variables but don't want to fill out everything at once, you can use the "Save as Draft" option. This feature makes life easier by allowing you to save yo...
System Property : glide.import_set_row.dynamically_add_fields When implementing integrations it may not always be needed to dynamically create fields that are available in source payload for following reasons 1. Source system payload may contain attr...
This is my next article on the subject "barcode labels" and this one is about how to do a "clean" barcode printout on a Zebra label printer. The label print in this case is done by using Zebra's Browser Print application and works like a kind of "sil...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What are releases in Servic...
We’re featuring a regularly updated list of our most useful knowledge content. Check back every other week to view what’s new, and access resources and knowledge before you need help! We've noticed a trend, in that many of the top articles are thin...
What is Sensitive Data Redaction? ServiceNow Xanadu release introduces a powerful new feature called Sensitive Data Redaction. This feature automatically masks sensitive information within inbound emails, helping to safeguard your organization's d...
This Article helps you in getting the complete activity logs from a record that includes work notes & comments with a command. You can use this in different ways on tables that are extended to Task i.e. Incident, RITM etc., Sample Code: var j = new ...
Hi Community, Recently I wanted to add a module under Application Menu which would have redirected users directly to the catalog item. We have to take care that when our updates are captured in update set, it should not be instance specific. Rest is...
Introduction: In this article you are going to learn how to transfer the incident from one ServiceNow instance to Other ServiceNow instance and keep them in sync. I have seen in my past experience that this is the most common requirement in my MNCs a...
The Issue: Sometimes you can't include the condition you want in a graphical list filter, but a (GlideRecord) encoded query is valid. An Example: On my sc_request table I have created a field with the type Name-Value Pairs to store address informat...
I've been struggeling to show a barcode in a form and also to be able to do a "clean" barcode printout on a Zebra label printer. The printout in this case is done by using the web browser print dialog. I'm also writing an article on how to do "silent...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Ever noticed that Flow Designer does come with a Flow Action "Update Multiple Records", though that there is no Flow Action "Delete Multiple Records"? The ex...
I love the tag feature of ServiceNow because you can simply mark any records and thus map search scenarios that would not be possible with normal search filters. In most cases, it is enough to search for specific tags. But what if you search the o...
We've run into a number of cases where we would like scheduled jobs to run at specific times of day on specific days of the week. This condition script will make it very simple to define which times of day and/or days of week you want your scheduled...
When developing applications on the ServiceNow platform, mainly using App Engine, it is critical to maintain governance over the artifacts developers create. A recurring challenge is restricting developers from creating artifacts such as business rul...
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