Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Ever noticed that Flow Designer does come with a Flow Action "Update Multiple Records", though that there is no Flow Action "Delete Multiple Records"? The ex...
I love the tag feature of ServiceNow because you can simply mark any records and thus map search scenarios that would not be possible with normal search filters. In most cases, it is enough to search for specific tags. But what if you search the o...
We've run into a number of cases where we would like scheduled jobs to run at specific times of day on specific days of the week. This condition script will make it very simple to define which times of day and/or days of week you want your scheduled...
When developing applications on the ServiceNow platform, mainly using App Engine, it is critical to maintain governance over the artifacts developers create. A recurring challenge is restricting developers from creating artifacts such as business rul...
Step 1. Make Sure your personal developer instance is in San Diego. Step 2: Navigate to sys_properties and set below properties to true glide.ui.polaris.experience - trueglide.ui.polaris.dark_themes_enabled - true After performing above steps w...
Syntax Editor Macros... One of those things that you don't realize you miss until they're gone. And unfortunately in the Service Portal Widget Editor there is currently no support for them, so I created a small script to enable Syntax Editor Macros i...
Use Case: The asset management team would like a user friendly way to submit advance shipping notices from the vendor and be notified of the import results via email. This solution enables itil users to submit a record producer with an attached exc...
Attached is an export of 679 questions that helped me pass the CSA exam. The only time I found I had to rely on memory was roles & menu paths. There are 49 menu paths mentioned in the ServiceNow Foundations course. One of the questions on my exam was...
The official documentation describes the Import Set feature as Import sets allow administrators to import data from various data sources, and then map that data into ServiceNow tables. If money is king at banks, then data is king in the ServiceNow pl...
How to add user to group / Add & Remove Users from Groups ImageDescription>> All 01. Navigate to >> System Security > Users and Groups > Groups02.Search by and select your group03. Select "Group Member" TAB04. Click Edit 05. To add a member ...
Time flies quckly but if one utilizes is the best possible way, they will be surprised by what can be achieved in a relatively short period. In my case this is a bit more over 5 years since I had the chance to touch ServiceNow. For that time I wa...
Hi there! Intro I want to make a series of articles about making ServiceNow more beautiful! Working on a client, and I've noticed they didn't really change the default "notifications" send by ServiceNow. Being a designer at heart I couldn't really re...
Recently I was with one of the clients. I will not be disclosing her name but for the sake of convenience let us call her Ms. Annie. We were in a discussion of a story related to ITSM implementation. Therefore, for that story, I told her this would b...
After Deutsche Bank has showcased their successful Drive to the Cloud on the Knowledge-19, the interest towards cloud movement has been increased. More and more ServiceNow customers hosting their instances locally are following this trend. That's fu...
Have you ever been frustrated by the two-step order process having a field called requested_for that you can't set from your catalog item? Sometimes you want the person an item is requested for on your form simply so you can set other options like th...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents IntroductionXML-based Data ...
Overview After our first post Troubleshooting and Debugging - User Access Application in this series, we would like to share with you a tool that helps in answering a very common set of questions on the Now Platform like 'Can I get the same access ...
Is your UI16 Application Navigator stuck on load? I recently experienced an issue with the UI16 Application Navigator not loading any applications, favorites or recently viewed items for several days.(Note: This non-prod instance is on the San Diego ...
The Washington DC release has a lot of new features. One of my favorites is 'Playbooks For Portals.' This feature enables the playbook experience on portals for end users. Imagine having a record producer for complex user cases, such as an app...
Unlock Powerful Metrics for Non-Task Tables with ServiceNow Introduction In the dynamic world of ServiceNow, metrics play a crucial role in monitoring and improving system performance, usage, and business processes. Traditionally, these metrics are l...
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