Excellent! By now you've created your first GraphQL API and learned how to craft queries to it. The final step, of course, is to actually use that data. Your API can be used anywhere within the platform, or configured for third party integrations ...
Note: Before you begin, Install Field Normalization Plugin. Also, please make sure that you are not logging each update using the field normalization as it will have a huge impact on retrieving the audit records. So do like this after you install th...
Hi Everyone. Every now and then , everyone of us touched or worked upon email integration with ITSM Tool. Here lets focus only with ServiceNow but the base principal remains same even if you are using BMC Remedy or sth else. Basic Email Set Up P...
This script identifies the areas in which user criteria is used. var userCriteriaSysId = '**************************' ; // update user criteria sys Idvar tableList = []; var referenceList = [];var grTable = new GlideRecord('sys_dictionary');grTable.a...
On the user table if you make any changes to name field calculations, it will instantly reflect on the user records. But this will not be saved. For example: I added [ext] to the names of all active users, the name field will be changed to First name...
This document will guide you on how to write ServiceNow knowledge base (KB) articles so that they are accessible and user-friendly. This article introduces some basic considerations to help you get started writing web content that is more accessible...
If you are here on this article and are either an interviewer or an interviewee, this will help you in both cases. I am sure there are tons of questions on the ServiceNow interviews if you just google them, so what makes this article different than o...
Security setup: Default table/record ACLs analyzed In an Out Of the Box (OOB) system, there are already some fallback security rules (ACL’s) setup on the table/record level. This makes sure that, even if there are no other ACLs in place, it falls bac...
The Practical Guide to What is GraphQL and How to Create APIs within ServiceNow and test them. Who is this for? This Tutorial is for someone who (like myself a few weeks ago) is not quite sure what GraphQL is our how it works or why I would use it ...
For this test I used the ServiceNow Developer Sandbox and a local instance of SAP HANA express edition First of all you must download the jdbc driver for SAP HANA DB ngdbc.jar. I found and download the driver from Internet. Following this step I uplo...
Checklists are cool but they're horribly underutilised. They're a great way of reducing the number of tasks involved in a process and can be set up from Flows. Here's the code for a checklist utility that can be called from business rules, UI actio...
Hello, Community members Generally, We trigger notification to the users upon submission of tickets. We can also post the ticket details into MICROSOFT TEAMS CHANNEL using Flow designer and IntegrationHub. In this article, I'm gonna walk you through ...
Hello Community, Last week I passed my Application Developer Certification and I want to share with you some tips : The scope of the cerification : - Custom application developement (you have to know how to create an application, set access settings,...
Hey Awesome Community. I have Attached this in Word Document, so you can download it for later reading if necessary. This is going to be a rather long, but instructive post, so i'll try to stay on topic. First off, If you're like me, you're spendin...
Intro ServiceNow Studio provides an Integrated Development Environment (IDE) interface for application developers to work on custom applications in one centralised location. It offers a simple way to create, review, and update application files from ...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the Universal Reque...
Recently I came across few things with Flow designer on a domain separated instance which otherwise works fine which I believe we should consider before we deploy such flows in Domain separated instances. 1) Write flows in Higher domain if that is ...
Summary In this article, I will demonstrate how to use a transform data broker to transform a list of records from the KB_Knowledge table and place them in a dropdown on a UI Builder page Note In order to populate a dropdown list with your own data, ...
The following are business rules we use to copy work notes and comments from the request task to the parent requested item record. Hopefully these will be useful for other folks as well... //Name: Copy comments from TASK to RITM //Table: sc_task //...
This one has a lot of moving parts and some of it may need tweaking to fit your instance, but... The business case I was presented was to be able to trigger a series of emails when an employee is off-boarded from the company. My first stab at this w...
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