Hello, I noticed there was no OOTB Knowledge Categories widget that shows subcategories, so I made one. The code for client controller, server script, body HTML, and CSS is here: https://github.com/dppedersen/SNOW_knowledge_categories_and_subcategori...
Hello Everyone, In this article, I will discuss about the Refresh button for individual tabs of Agent Workspace. Purpose OOB user cannot the refresh individual tabs of Agent Workspace, they have to hit the browser's refresh button which will reload...
Have a need to insert a journal field or any of field that you want and track it on the activity feed. You can use the below steps and insert your table or follow this link to step by step video tutorial. Navigate to system definitions > dictionar...
Please note that this guide is no longer being maintained. Please refer to product documentation for the latest information. If you are using both Slack and ServiceNow, you have an opportunity to signal users operating within Slack of events that ha...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field The issue described in this content, has been fixed by ServiceNow in the Vancouver family release. Hi all, Any Predictive Intelligence solutions active in your insta...
Hey Everyone, I thought I would share a neat little trick for Flow Designer which I used in a recent integration I completed. I wanted to add a Comment, OR a Worknote, based on a condition in my subflow inputs. Normally, you could do an IF an includ...
Audience: Intermediate to advanced developers/admins. Recently I’ve been asked to explore the possibility of a scheduled import (e.g., once per month) of a file, which will be stored on an FTP server. As always, my one stop shop for information wa...
What is Flow Designer? If you have not worked with Flow Designer, you probably wonder, “what is Flow Designer?” Well, ServiceNow has a great introductory video on their YouTube channel. Still, I’ll provide an excerpt directly from the ServiceNow data...
Part 1Part 2Part 3 Part 4 Part 5 Bidirectional comment sync According to ServiceNow's licensing model, a user who only has the "approval_user" role is also only allowed to work on approval records. In addition to approving or rejecting, such a user...
Just wanted to save the script I just used to move records form one table to another. We had a custom incident task table before servicenow created one out of box, and wanted to move the records form our custom table to the out of box table. This scr...
Visual Task Boards are standard practice for an implementation project. Often, teams find value in using NowCreate Starter Stories as a resource to quickly put together VTB Cards to track the project's progress. However, getting to that point can be ...
Introduction to ServiceNow GlideSystem API One of the powerful features of ServiceNow is the GlideSystem API, which provides a plethora of methods to retrieve information about the system, the current logged-in user, and date/time information, among ...
Did anyone recognised "Isolate script" field In client script which is new Feature London version New client-scripts are run in strict mode, with direct DOM access disabled. Access to jQuery, prototype and the window object are likewise disabled. To ...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What are Guided Tours?Train...
On a given ServiceNow instance generally you will have lot of event rules, but did you ever wonder how many of them are actually used for event processing on daily basis. In this article I present a simple fix script that generates output with source...
In the first article of that series I've introduced a concept to document ACL effectively. And in the second part I demonstrated how to uncover and eliminate ACL differences between all instances. Now, in this last part of my series I want to an...
In the first article of that series I've introduced a concept to document ACL effectively. Now, in the second step, the focus is on uncovering and eliminating the differences regarding ACLs between instances. Identify the difference To find ...
In their official docs, ServiceNow recommends the following practice: Set completed update set on the production instance to Ignore. This state ensures the update set is not reapplied when cloning the instance. Why would you want to do this? To preve...
If you have a Record Producer generate a record and needed copy those variables to an additional record (for example, when creating an incident from new call), then it's not enough to simply copy the variables in the question_answer table. That will ...
I've been exploring the new Flow Templates capabilities in San Diego and like the idea of making automations available to non-admin or citizen developers. I think this concept of making workflows re-usable and easy to implement by non-administrators ...
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