What is Flow Designer? If you have not worked with Flow Designer, you probably wonder, “what is Flow Designer?” Well, ServiceNow has a great introductory video on their YouTube channel. Still, I’ll provide an excerpt directly from the ServiceNow data...
Part 1Part 2Part 3 Part 4 Part 5 Bidirectional comment sync According to ServiceNow's licensing model, a user who only has the "approval_user" role is also only allowed to work on approval records. In addition to approving or rejecting, such a user...
Just wanted to save the script I just used to move records form one table to another. We had a custom incident task table before servicenow created one out of box, and wanted to move the records form our custom table to the out of box table. This scr...
Visual Task Boards are standard practice for an implementation project. Often, teams find value in using NowCreate Starter Stories as a resource to quickly put together VTB Cards to track the project's progress. However, getting to that point can be ...
Introduction to ServiceNow GlideSystem API One of the powerful features of ServiceNow is the GlideSystem API, which provides a plethora of methods to retrieve information about the system, the current logged-in user, and date/time information, among ...
Did anyone recognised "Isolate script" field In client script which is new Feature London version New client-scripts are run in strict mode, with direct DOM access disabled. Access to jQuery, prototype and the window object are likewise disabled. To ...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What are Guided Tours?Train...
On a given ServiceNow instance generally you will have lot of event rules, but did you ever wonder how many of them are actually used for event processing on daily basis. In this article I present a simple fix script that generates output with source...
In the first article of that series I've introduced a concept to document ACL effectively. And in the second part I demonstrated how to uncover and eliminate ACL differences between all instances. Now, in this last part of my series I want to an...
In the first article of that series I've introduced a concept to document ACL effectively. Now, in the second step, the focus is on uncovering and eliminating the differences regarding ACLs between instances. Identify the difference To find ...
In their official docs, ServiceNow recommends the following practice: Set completed update set on the production instance to Ignore. This state ensures the update set is not reapplied when cloning the instance. Why would you want to do this? To preve...
If you have a Record Producer generate a record and needed copy those variables to an additional record (for example, when creating an incident from new call), then it's not enough to simply copy the variables in the question_answer table. That will ...
I've been exploring the new Flow Templates capabilities in San Diego and like the idea of making automations available to non-admin or citizen developers. I think this concept of making workflows re-usable and easy to implement by non-administrators ...
Hello ServiceNow Ninjas, Date functions can be tricky, and many times I came across to find if today is a weekend or weekday? There can be many ways, but I am showing one which uses ServiceNow classes & functions. You can watch the video which h...
Initial Situation Do you know that scenario? Your ServiceNow instance has been running for a while, and the situation has become much more complex since the initial go-live: Many new requirements have been raised and several of them have not ...
Here are the following issues you might face: The survey responses or results are not being saved — In asmt_assessment_instance_question, the string value or value is not present or in asmt_metric_result, the actual response is not stored in the met...
Few simple features can really save lot of time and user experience moreover helps improve productivity. Everyone is aware of the inline list edit from fulfiller view, but have you ever tried list edit from agent workspace view before Rome release? D...
What is an instance troubleshooter? Instance troubleshooter is a self-service tool to diagnose and resolve your ServiceNow platform issues. It is an OOB and free plugin for ServiceNow admins and a low-code way to fix some known issues. In more formal...
A quick tutorial on creating sequential tasks OR creating flow that occurs only after a task is completed.
Knowledge articles can grow so extensive that you may lose track of their contents. Here, it would be helpful to have navigation aids at the beginning of the article (for example, a table of contents) to navigate to the relevant part with one cli...
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