Service Portal serves as one of the primary tools for many users of ServiceNow. It allows users to access a wide range of services and information through a single interface. However, like any other digital platform, the ServiceNow portal needs to be...
Recently I was trying to enable the live agent to connect through Virtual agent. I followed the exact Agent workspace guided setup including the Advanced work assignment but the connection was not working. I took the help of community articles and SN...
Creating multilingual notification is a usual ask in any customer instance having multiple languages. There are multiple ways to configure it and SN suggests to create separate notification for each language. Translating Email Notification - Support ...
For anyone planning an upgrade, check out the Perspectium webinar on April 29 featuring Jonathan Ridyard from National Grid and Martin Frain from Swiss Re talking about how they migrated a heavily customized instance to “out of box” ServiceNow applic...
Disclaimer: This article includes some basic best practice points about update sets and things I've learned over the years. The information here has been gathered from various sources which I have attempted to reference to, and my own personal experi...
At the surface, AP is destined for greater things, supported by the growing perception that the function adds real value to the enterprise at large. However, as per Ardent Partners’ Accounts Payable Metrics that Matter in 2020, several sizable barrie...
Time flies: Week 3 is now gone. (Actually 4 is gone too, but the writing for it will come in a few days.) If you have missed Week 1 and Week 2 – you can quickly catch-up here and here Another great week when it comes to new content and team colla...
It's Friday again! (Saturday-Sunday-WAHT?) The day for Virtual collaboration sessions (VCS). Even tough today we completed Week 3 of the EMEA CTA program today, this article will summarize my impressions from Week 2. The VCS started with some reco...
It has been an amazing first week of the #ServiceNow Certified Technical Architect program. We met with the team and got to know each other. We came up with a group name too: TomorrowNow. The case study this week asked us to introduce our team to ...
An ever-present but rarely simple question as digital transformations and legacy modernisations proceed is how much, if any, legacy data should be brought along for the ride. Any decision to migrate data from legacy business applications to modern en...
I had an use case, where I had to escape all special characters, but still, only to ignore/replace them simultaneously the user is typing, instead of entering everything, and the system does this after you click away. Usually we use onChange CSJS fo...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the Flow Designer?T...
There are situations when we have to query and get value from a field whose name is dynamic. Our first thought is to try the below: var inc = new GlideRecord('incident'); inc.query(); if(inc.next()) { var dynamicVariable = 'caller_id'; retur...
There may be another way around this problem, but I had considerable grief trying to set up survey assessments for specific records in the contracts module. After trawling through the docs and trying to manually generate assessments and manually send...
This article explains different approaches to to trigger the execution of a business rule for a record without make any change to the record (it could be easily extended to multiple records). Case A: Business rules has no conditions and is triggere...
ServiceNow practitioner Shreya T. shares how easy it was to learn and apply #RPA to simplify workflows and automate time-consuming, UI-based interactions. As a result, cycle times dropped from a couple of days to under an hour. #bots https://www.ser...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the App Engine Stud...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the Now Support Por...
You've heard me say 1000 times that you need to build build build to gain and keep experience on ServiceNow But if you're new to ServiceNow how do you even know how to get requirements? In this episode of CJAndTheDuke I roleplay with Cory Wesley as ...
A common question is, "How can I get the sys_id column to show up in a List View?" ServiceNow makes this surprisingly difficult. Before you jump through hoops to do that, be aware that if you are just trying to find a single record, and you know the...
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