I am writing this article to show how a cancelled workflow can be resumed. This came about due to a customer where several workflows got cancelled due to a looping workflow that exceeded the "Max Activity Count" Workflow property. The "Max Activity...
ServiceNow's Advanced Work Assignment (AWA) capability is one of the most robust and easily configurable feature available on the NOW platform. But if something isn't working even after following the recommended steps, it gets real hard to navigate a...
I like to share this good article published by Roel Schoenmakers With our ServiceNow Workday integration, real-time data is retrieved for form validations conform local laws and regulations and is automatically transferred to Workday to reduce all m...
Have you wondered if you can use GlideRecord in MID Server Script Include? Yes, you can. Most of the articles will talk about using the REST APIs (Package calls) but we can simply use GlideRecord instead. Snippet: Navigate to MID Server > Script In...
I've just spent a few hours trying to create a scripted approval in Flow Designer that was previously quite simple in WorkFlow Editor. As there weren't really any resources I found to do this on the web I thought I'd add an article here just in case...
Hola Community, Flows can be your best friend when you're automating business process in ServiceNow. This bring us to deactivating a flow because of change in requirements or business process where you're better off to build flow from scratch inste...
We will use this for answer the questions which you have for this session : Self Service Catalogue Management: Scale creation of forms to citizen developers Session Code: SES1358-K21 Speaker : Paul van Renselaar NN Group Pla...
This article provides an approach to identifying all modifications that have been made to OOTB/Baseline records. Since such modifications lead to increased efforts during an upgrade, it is important to monitor them in order to be able to question...
Hola Community, We often get requirements to build Custom Actions in Flow Designer so that we can reuse the code in multiple flows. That means, if the custom action will be used across different flows, there should be an effective Error Handling me...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the Admin Center?Tr...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When having Predictive Intelligence Solution Definitions actively in use on your instance, you might want to closely read this article. Or perhaps if you are...
Recently I came across a requirement at a client to remove the popular items from the Service Portal or you can redirect the users to a category altogether. I went through the community and found that most of the solutions talk about making changes i...
Introduction ServiceNow is the “Platform of Platforms” and your System of Action that connects processes and data within your enterprise. Different use cases have different requirements regarding the speed and scale at which data is being sent from o...
Starting with the Quebec release, Subscription Management provides you with the ability to monitor your user-based subscriptions by leveraging common user groups. Using these groups, you can manage your subscription consumption as part of your no...
Best Practices for CMDB implementation. Enable CMDB Health dashboard: by default the CMDB health dashboard jobs are disabled. Need to enable it manually. It used to show the health indicators such as duplicate CIs , Required ci fields, and audit for ...
Hi All, Today I am sharing knowledge of how to create or send Notification to for approval and reject using button in email. Creating an email notification involves specifying when to send it, who receives it, what it contains, and if it can be deliv...
The COVID-19 pandemic in 2020 accelerated the adoption of AI driven automation technologies by companies worldwide. Accenture’s study on “Future-Ready” organizations found that companies that doubled down on digital transformation, retooled operating...
It's exciting to see a growing population of designers joining the enterprise domain and ServiceNow app design and development. This trend contributes to a more human digital experience of professional software and removes some decades-old stereotype...
Create a telegram bot which would provide 3 options to users: - 1 Create a Incident 2 Search for ticket 3 Search Knowledge Base and using ServiceNow REST Service it will send output back to Telegram Chat Bot 1 Create a Telegram Bot - To create a...
Reference : http://www.john-james-andersen.com/blog/service-now/powershell-probe-and-utility-for-servicenow.html https://arindamhazra.com/service-now-incident-management-using-powershell/ Sample script to print raw output # Eg. User name="admin", Pas...
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