Recently I came across a requirement at a client to remove the popular items from the Service Portal or you can redirect the users to a category altogether. I went through the community and found that most of the solutions talk about making changes i...
Introduction ServiceNow is the “Platform of Platforms” and your System of Action that connects processes and data within your enterprise. Different use cases have different requirements regarding the speed and scale at which data is being sent from o...
Starting with the Quebec release, Subscription Management provides you with the ability to monitor your user-based subscriptions by leveraging common user groups. Using these groups, you can manage your subscription consumption as part of your no...
Best Practices for CMDB implementation. Enable CMDB Health dashboard: by default the CMDB health dashboard jobs are disabled. Need to enable it manually. It used to show the health indicators such as duplicate CIs , Required ci fields, and audit for ...
Hi All, Today I am sharing knowledge of how to create or send Notification to for approval and reject using button in email. Creating an email notification involves specifying when to send it, who receives it, what it contains, and if it can be deliv...
The COVID-19 pandemic in 2020 accelerated the adoption of AI driven automation technologies by companies worldwide. Accenture’s study on “Future-Ready” organizations found that companies that doubled down on digital transformation, retooled operating...
It's exciting to see a growing population of designers joining the enterprise domain and ServiceNow app design and development. This trend contributes to a more human digital experience of professional software and removes some decades-old stereotype...
Create a telegram bot which would provide 3 options to users: - 1 Create a Incident 2 Search for ticket 3 Search Knowledge Base and using ServiceNow REST Service it will send output back to Telegram Chat Bot 1 Create a Telegram Bot - To create a...
Reference : http://www.john-james-andersen.com/blog/service-now/powershell-probe-and-utility-for-servicenow.html https://arindamhazra.com/service-now-incident-management-using-powershell/ Sample script to print raw output # Eg. User name="admin", Pas...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents OverviewInstance Performanc...
HashiCorp Vault is a credential store that handles the security and compliance layer by storing credentials. Standardization and consistency are the key benefits that customers get from using vault in general and together with ServiceNow ITOM Applica...
New in the ServiceNow Tokyo release for identity and authentication is the Adaptive Authentication for Trusted Mobile Apps functionality. Introduced originally in Quebec, Adaptive Authentication caters for a way of allowing or restricting access to...
Common Service Data Model (CSDM) 3.0 and Paris release of the ServiceNow platform are coming with changes in the CMDB structure, in the area of Technical and Application Services. This article highlights key changes in the CMDB structure by comparing...
Service Portal serves as one of the primary tools for many users of ServiceNow. It allows users to access a wide range of services and information through a single interface. However, like any other digital platform, the ServiceNow portal needs to be...
Recently I was trying to enable the live agent to connect through Virtual agent. I followed the exact Agent workspace guided setup including the Advanced work assignment but the connection was not working. I took the help of community articles and SN...
Creating multilingual notification is a usual ask in any customer instance having multiple languages. There are multiple ways to configure it and SN suggests to create separate notification for each language. Translating Email Notification - Support ...
For anyone planning an upgrade, check out the Perspectium webinar on April 29 featuring Jonathan Ridyard from National Grid and Martin Frain from Swiss Re talking about how they migrated a heavily customized instance to “out of box” ServiceNow applic...
Disclaimer: This article includes some basic best practice points about update sets and things I've learned over the years. The information here has been gathered from various sources which I have attempted to reference to, and my own personal experi...
At the surface, AP is destined for greater things, supported by the growing perception that the function adds real value to the enterprise at large. However, as per Ardent Partners’ Accounts Payable Metrics that Matter in 2020, several sizable barrie...
Time flies: Week 3 is now gone. (Actually 4 is gone too, but the writing for it will come in a few days.) If you have missed Week 1 and Week 2 – you can quickly catch-up here and here Another great week when it comes to new content and team colla...
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