Question on creating a Decision tree in knowledge baseI did an investigation (and implementation) on a decision tree in the knowledge base a while back, maybe I can help. What is your question?Hi Seb, thanks for coming . The question is exactly that ...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Request Management?...
How to set a MRVS (Multi Row Variable Set) for CartJS API Intro: A Multi RowVariable Set (MRVS) can be set in a server or background script with proper syntax formatting. The MRVS is a JSON object that has been passed through JSON.stringify() and is ...
Hello Community Members! A couple of years ago I was asked by fellow collegues if it was possible to add seasonal elements to our service portal. One specific request was that it would be cool if snow could fall on the portal homepage. It was more ...
Hello Everyone, I have been administering and developing in SNOW since 2014 and recently I was tasked to integrate ServiceNow with Ultimate Software's UltiPro. I have had experience with SOAP and REST integrations but this one perplexed me at first ...
Symptoms When loading ip address CI data or any of the classes that have hosting / containment rules if payload doesnt contain required hosting / container CI information then you may run into missing dependency errors Video Share https://devel...
When performing a REST API integration to another ServiceNow instance if you receive following error Attachment is missing for certificate from DB: Google DialogFlow X.509 Certificate, this video shows how to fix it. Video :
Nov 2022 UPDATES CJ & The Duke Episodes 69, 70, 71, 72, 73ServiceNow Toolbox Episodes 9, 10ServiceNow Toolbox Episodes 11, 12, 13 Index Professional Development & Consulting - [19]ServiceNow Toolbox - [10] NEW!!!Go With The Flow - [13] ...
When opening sys_flow_context sometimes you may run into this error Transaction cancelled: maximum execution time exceeded, this can happen if number of entries in the table are in order of millions which can be the case if instance has lot of flows...
You can use following code to export a record as an XML for the backup and attach it to a record. The same XML can be import back to the table using import xml functionality. attachXML('incident', '217237d5ff30dd10ac0aecaf435b5ef0'); //Pass table...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is User Experience Ana...
Import sets are a wonderful tool for importing data from various sources, but one tiny mistake in the data or the transform map can lead to an entire data set being corrupted. With no straightforward way to revert the changes, we need to resort to...
In order to prevent accidently querying ServiceNow using a malformed encoded query implement following 1. Create a system property glide.invalid_query.returns_no_rows with value as true. 2. Add validation in your scripts to check if encoded query is...
If same session is maintained and if there are slow running transactions then ServiceNow returns 202 = Postman / integration has exceeded number of requests that can be processed using single thread. If new / same session is used and if there are sl...
The following piece of code determines and returns the node which a specified user is logged into. How to use: Replace variable username by the user IDExecute as background script / fix script (function () { var username = 'admin'; //sys_user.u...
Background: I was looking for a solution on how to read html tags without using DOM in a perfect way for a long time. By using Regular Expressions, you can do almost everything. We will now see an example where anyone can think of using the Regular ...
Open Flow Designer Faster - Utility I was using flow designer extensively these days for designing the integration process, approval processes, and or fulfillment process. So, I thought to create a small utility to open flow designer with a singl...
This video covers this API https://developer.servicenow.com/dev.do#!/reference/api/tokyo/rest/cmdb-instance-api#cmdb-POST-instance Video :
Hi All, Recently we had a requirement to send emails outside our client environment or to third party vendors. As well as, the assignee of the ticket should be able send emails manually. So, all these requirements lead us to use 'Email Client' funct...
How to create priority lookup definition for cases. Switch your application scope to customer service management. 1. Create data lookup table as child table to dl_matcher. 2. Add 3 columns, impact, urgency and priority. 3. Use incident data loo...
Thomas_Davis
ServiceNow
Mary Hain
Dan Bruhn
Sarah G_
Steph Morillo
David
Lisa Latour
