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CSDM 3.0: Paris release CMDB changes

Common Service Data Model (CSDM) 3.0 and Paris release of the ServiceNow platform are coming with changes in the CMDB structure, in the area of Technical and Application Services. This article highlights key changes in the CMDB structure by comparing...

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Going back to "out-of-box" with your instance

For anyone planning an upgrade, check out the Perspectium webinar on April 29 featuring Jonathan Ridyard from National Grid and Martin Frain from Swiss Re talking about how they migrated a heavily customized instance to “out of box” ServiceNow applic...

david_loo by Tera Contributor
  • 991 Views
  • 2 comments
  • 0 helpfuls

Update Sets - Things I wish I knew

Disclaimer: This article includes some basic best practice points about update sets and things I've learned over the years. The information here has been gathered from various sources which I have attempted to reference to, and my own personal experi...

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Escape special characters without loosing data

I had an use case, where I had to escape all special characters, but still, only to ignore/replace them simultaneously the user is typing, instead of entering everything, and the system does this after you click away.  Usually we use onChange CSJS fo...

Community Alums by Community Alums  
  • 2936 Views
  • 5 comments
  • 24 helpfuls

Survey/Assessment hell

There may be another way around this problem, but I had considerable grief trying to set up survey assessments for specific records in the contracts module. After trawling through the docs and trying to manually generate assessments and manually send...

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How to: Trigger a business rule for a record

This article explains different approaches to to trigger the execution of a business rule for a record without make any change to the record (it could be easily extended to multiple records).   Case A: Business rules has no conditions and is triggere...

Alex240 by Giga Expert
  • 10021 Views
  • 1 comments
  • 10 helpfuls
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