With all the hype around ChatGPT, I asked myself: "for sure we could take benefit of using ChatGPT inside ServiceNow"! And I think I'm right!Imagine all the possible scenarios around getting support on hardware or applications: You need support to s...
You can enable your users to engage with virtual agent and live agents using ServiceNow® Conversational Interfaces. These interfaces provide conversational experiences for your users in the chat channels that they prefer. Visit these product hubs to ...
How to create a multiple-selection input variable with the ability to provide additional information per each selection, via a ServiceNow Service Portal catalog item. #servicenowdeveloper #serviceportal https://twitter.com/moodycoda https://www.linke...
Why do we need asynchronous scripting?As per the MDN guide,In its most basic form, JavaScript is a synchronous, blocking, single-threaded language, in which only one operation can be in progress at a time. But web browsers define functions and APIs t...
I just want to share this article that might be helpful,I faced similar issue 1 year back and recently my colleagues faced as well. Can we make object creation and function execution dynamic for script includes in Servicenow ? The answer is YES, Serv...
Session Info and Lab Instance Setup This event will involve hands-on labs that will need to be completed in a Personal Developer Instance (PDI) on the Utah release. You can find instructions for requesting a new PDI here. If you already have a Utah P...
sn_flow_designer.allowed_system_tables property We're trying to use flow and on the "look up record" the "sys_choice" table doesn't appear, we can't select this table and this behaviour occured because isn't a best practice select record in many sys ...
With the newest ServiceNow release Vancouver in Early Access, our Academy runners have scheduled a range of sessions to talk about all the cool new features coming to the platform this fall! You can find a downloadable calendar in the attachments and...
Background We all know the good old UI16 which has been around for quite some years. But world of technology is changing daily, and new, modern concepts are being introduced with a lightning fast pace. To keep up with the trend, but also to allow f...
I am writing this article to show how a cancelled workflow can be resumed. This came about due to a customer where several workflows got cancelled due to a looping workflow that exceeded the "Max Activity Count" Workflow property. The "Max Activity...
ServiceNow's Advanced Work Assignment (AWA) capability is one of the most robust and easily configurable feature available on the NOW platform. But if something isn't working even after following the recommended steps, it gets real hard to navigate a...
I like to share this good article published by Roel Schoenmakers With our ServiceNow Workday integration, real-time data is retrieved for form validations conform local laws and regulations and is automatically transferred to Workday to reduce all m...
Have you wondered if you can use GlideRecord in MID Server Script Include? Yes, you can. Most of the articles will talk about using the REST APIs (Package calls) but we can simply use GlideRecord instead. Snippet: Navigate to MID Server > Script In...
I've just spent a few hours trying to create a scripted approval in Flow Designer that was previously quite simple in WorkFlow Editor. As there weren't really any resources I found to do this on the web I thought I'd add an article here just in case...
Hola Community, Flows can be your best friend when you're automating business process in ServiceNow. This bring us to deactivating a flow because of change in requirements or business process where you're better off to build flow from scratch inste...
We will use this for answer the questions which you have for this session : Self Service Catalogue Management: Scale creation of forms to citizen developers Session Code: SES1358-K21 Speaker : Paul van Renselaar NN Group Pla...
This article provides an approach to identifying all modifications that have been made to OOTB/Baseline records. Since such modifications lead to increased efforts during an upgrade, it is important to monitor them in order to be able to question...
Hola Community, We often get requirements to build Custom Actions in Flow Designer so that we can reuse the code in multiple flows. That means, if the custom action will be used across different flows, there should be an effective Error Handling me...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the Admin Center?Tr...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When having Predictive Intelligence Solution Definitions actively in use on your instance, you might want to closely read this article. Or perhaps if you are...
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