It's Friday again! (Saturday-Sunday-WAHT?) The day for Virtual collaboration sessions (VCS). Even tough today we completed Week 3 of the EMEA CTA program today, this article will summarize my impressions from Week 2. The VCS started with some reco...
It has been an amazing first week of the #ServiceNow Certified Technical Architect program. We met with the team and got to know each other. We came up with a group name too: TomorrowNow. The case study this week asked us to introduce our team to ...
An ever-present but rarely simple question as digital transformations and legacy modernisations proceed is how much, if any, legacy data should be brought along for the ride. Any decision to migrate data from legacy business applications to modern en...
I had an use case, where I had to escape all special characters, but still, only to ignore/replace them simultaneously the user is typing, instead of entering everything, and the system does this after you click away. Usually we use onChange CSJS fo...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the Flow Designer?T...
There are situations when we have to query and get value from a field whose name is dynamic. Our first thought is to try the below: var inc = new GlideRecord('incident'); inc.query(); if(inc.next()) { var dynamicVariable = 'caller_id'; retur...
There may be another way around this problem, but I had considerable grief trying to set up survey assessments for specific records in the contracts module. After trawling through the docs and trying to manually generate assessments and manually send...
This article explains different approaches to to trigger the execution of a business rule for a record without make any change to the record (it could be easily extended to multiple records). Case A: Business rules has no conditions and is triggere...
ServiceNow practitioner Shreya T. shares how easy it was to learn and apply #RPA to simplify workflows and automate time-consuming, UI-based interactions. As a result, cycle times dropped from a couple of days to under an hour. #bots https://www.ser...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the App Engine Stud...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the Now Support Por...
You've heard me say 1000 times that you need to build build build to gain and keep experience on ServiceNow But if you're new to ServiceNow how do you even know how to get requirements? In this episode of CJAndTheDuke I roleplay with Cory Wesley as ...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What are releases in Servic...
What is Consistency & Scalability on the Now Platform®? Automated Test Framework ATF is a ServiceNow application purpose-built for automating functional testing of ServiceNow applications to ensure they work as expected when changes are introduce...
Intro Most applications built by ServiceNow or on the ServiceNow platform relies on the creation of data to power the workflows that deliver value to the business. Often, that data is created by human input through forms. To ensure desirable outcome...
This is probably one of the most important quality of life improvements to Navigation since bookmarks/favorites.
Playbooks are a fantastic toolset available within ServiceNow. It provides the process owners the ability to provide fulfillers written guidance, walking the fulfiller through complicated processes from start to finish improving customer experience &...
Favorite Manager Favorite Manager is a utility that can be used to arrange your Favorites (Bookmarks) into Groups using a simple drag-and-drop interface. The Groups can then be shared with team members or migrated from one SN instance to another.You...
Limiting the users in displayed in 'Add Members' on a Visual Task Board Situation: We recently had a request to only display a specific set of users in the 'Add Members' drop down on a Visual Task Board. Evaluation: When selecting a Visual Task Bo...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the App Engine?Trai...
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