Hello Everyone, In this article, I will discuss about the applyTemplate for Agent Workspace/Portal. Purpose of applyTemplate It is a client side function use to populate the template values on form which currently works on native UI and not support...
Hi everyone, I had an issue today with getting the user's group ( simple gs.getUser().isMemberOf('<group name here>') ) from Catalog UI Policy. As I suspected, g_user doesn't have that and there was no other easy way to do it (everything else seemed ...
Companies lose up to 5% of revenue or face critical IT issues due to delayed payments, duplicate invoices, frauds, and manual processes. Attend this webinar to learn how to use AI to automate 90% of manual IT vendor invoice processes and manage appro...
Multi-factor authentication is a good way to ensure you know the identity of your users as they not only need a userID and password they also need access to their mobile phone (or tablet), giving you a high level of confidence that they are who they ...
Hello, There are often times we write bunch of switch cases, or if else statements to evaluate multiple conditions and execute a code snippet which matches condition. Though its okay, but if you have multiple statements/logics inside your if-else or ...
This article is published By Nicole Herskowitz, Microsoft Teams General Manager. I like to share this great article on our Community. As the world shifts to hybrid work, people need tools that streamline daily tasks and bring them into the flow of t...
*** I do not accept responsibility for any bad actions that come from using this script if you mess up.. By clicking helpful below, you accept the risk of running this script in your instance. *** Ever come across the need to delete large sets o...
Our company had the need to retain our instance specific theme after cloning / upgrading. I developed a simple fix script to update anyone's custom theme back to 'system', set all themes to inactive and re-activate the instance specific themes. // Ou...
AI Search, available on the Now Platform®, is built on a self-learning system with machine learning (ML)-based relevancy, delivering optimized results that users can act on right away. Features such as genius results, machine learning based relev...
There may be times where you want to know what the default value of a field is going to be, or if a field in a record is the default (ie, it wasn't specifically added by the user). Here's how you can do that in a script //////////////////////////////...
Introduction When a user wants to change their password, pre-configured password rules come into effect to enforce the most secure passwords possible. In a baseline installation, the password must be at least 8 characters long and contain at lea...
Below script generates a count of CIs per class for principal classes configured in ServiceNow. var principalClass = [];var classVar = 'class';var grPrincipalCI = new GlideRecord('cmdb_class_info');grPrincipalCI.addEncodedQuery('principal_class=true'...
August Top popular Articles and Blogs Articles Article Links Flow Designer Action "Check day occurrence in month"CSDM & Request Catalogue - service offering and catalog item associationTranslating the Virtual Agent Chat HeaderHide topics to be Disco...
I like to share this good article on Community Workday Vs. ServiceNow: The Big Shift BY JOSHBERSIN · PUBLISHED AUGUST 27, 2021 · UPDATED AUGUST 28, 2021 Every decade there’s a major shift in enterprise software. In the 1970s companies bought integrat...
I see many Community questions regarding cross scope access. This article is focus on how to access Global apps from the Scoped apps. I am going to introduce two use cases below: Sync Incident state with CSM state (Use Case 1) Create Incident from...
1. Users without any role - Free (who can view ESS portal) 2. Users who are fulfiller (Like working on the change, incident etc) -> Normally they need ITIL role and are charged. - licensed users A. SUBSCRIPTION Subscription Management Subscrpt...
Hola Community, I was recently asked a question by one of our fellow community members, if we can have Dynamic Response Templates. As, it had been long since I worked on Agent Workspace, I did some R&D and found it and made a short video on how to co...
From time to time at Community the question arises how to track when which users have logged in via Service Portal or via Backend. In order not have to implement a new application for this purpose, it would make sense using one of the OOTB tables....
Ok, so you've followed this article on how to do a outbound REST call to Google with OAuth Outbound REST with OAuth 2.0 profile tutorial - integrating with Google Contacts API ...but now what? How do you refresh your OAuth token via script to make t...
As per industry benchmarks, 70% of global enterprises have suffered at least one project failure in the prior 12 months, i.e. for every $1B invested, $122M was lost in wasted resources, time, and efforts hampering project performance. What are the P...
Thomas_Davis
ServiceNow
Mary Hain
Dan Bruhn
Sarah G_
Steph Morillo
David
Lisa Latour
