tldr; on October 8th, 2020 a critical security issue related to the "Help the Help Desk" feature was fixed.This issue was exposing the SOAP credentials that have been configured to be used with HTHD to anyone who would have accessed the (public avail...
Ever wondered how ServiceNow builds their infrastructure relationships map? Neither did I until I wanted to duplicate it with a script. Now, I know there are various ways to get CI relationships such as recursing cmdb_rel_ci or using the CIUtils ...
Overview This guide is written by the ServiceNow Technical Support Performance team. We are a global group of experts that help our customers with performance issues. If you have questions about the content of this article we will try to answer them ...
Troubleshooting and Debugging - an evergreen topic in ServiceNow that could be often a very time consuming and tedious process, jumping from page to page and searching for relevant information from different sources. In order to assist and ease this...
Writing internal documentation has always been a hard step in any project. Many enterprises still struggles on this area. As a developer myself, I am not a big fan of writing documentation. But after delivering a couple of successful projects, I re...
At the Community sometimes the question arises how to translate the Workspace Homepage especially the labels of the CSM Home Page: The good news is that all labels on that page are just labels which can be configured easily if you know how an...
Introduction Today we are going to sneak peek into citizenship development which i am doing from last year and would like to share the power, experience and some cons but along with that also which parts of ServiceNow are helping us to improve on thi...
I have developed an application in my ServiceNow PDI on Service Portal, with this application you can close your update set in a bulk and you can export xml (Back up update set) update set in Bulk, with a single Click. Below is the link. https://...
This is by far not one of the awe-inspiring, clap-inducing, mind-blowing updates of the Quebec release. In fact, I can’t even find a mention of it in the release notes. Comment below if you can find it and I will be happy to update the post with a li...
Install Python 3.7.4 : Download Python | Python.org Install python by checking the checkbox -> set PathInstall latest snowflake connector using pip -> python -m pip install --upgrade pippip install snowflake-connector-python==2.3.8 If you receive err...
ServiceNow's Quebec family release is just around the corner and is one of the largest (I think) family releases we’ve had. It contains some really jaw-dropping features that will have any inner-nerd dancing for joy to get started with exploring what...
Can you just think for a minute and answer below questions, considering your instance version is NOT Quebec? How do you make a catalog variable mandatory?How do you make checkbox options mandatory?How do you inactivate a specific choice value from a ...
This is the last part of the article series about Cloud Movement. If you have skipped the first 2 parts, check them out: Cloud Movement Part 1: Checklist for your Successful MigrationCloud Movement Part 2: Top Tips for Security Assessment Now let's...
ServiceNow's Quebec family release is just around the corner and is one of the largest (I think) family releases we’ve had. It contains some really jaw-dropping features that will have any inner-nerd dancing for joy to get started with exploring what...
ServiceNow's Quebec family release is just around the corner and is one of the largest (I think) family releases we’ve had. It contains some really jaw-dropping features that will have any inner-nerd dancing for joy to get started with exploring what...
ServiceNow's Quebec family release is just around the corner and is one of the largest (I think) family releases we’ve had. It contains some really jaw-dropping features that will have any inner-nerd dancing for joy to get started with exploring what...
I'm sure other articles have been written about this before, but as I look at the community each day I see the same kind of posts over and over again. Most of the time, when I click on a question that has a huge blob of unformatted code without any c...
Create a HTML output with RITM variables. var variableJson = [];var tableHTML = getHTMLvariables('1c1bac352f792010f101ad2ef699b682');// Pass RITM sysIdvar htmlHeader = '<p></p><table style="border-collapse: collapse; width: 100%; height: 80px;" borde...
< Previous Article Next Article >Viewing statistics (xmlstats.do & stats.do) for all my nodes? Demystifying table rotation, extension, and table cleaner Overview This guide is written by the ServiceNow Technical Support Performance team (All Article...
Below script gives unique list of vendor and manufacturer names var vendorHash = {};var ManufacturerHash = {};var grCi = new GlideRecord('cmdb_ci');grCi.query();while(grCi.next()) { ManufacturerHash[grCi.getDisplayValue('manufacturer')] = 1; vendorHa...
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