Implement this after Update business rule on your Email Script [sys_script_email] table to update any references to your email notification script when the name is changed var notifications = new GlideRecord('sysevent_email_action'); notific...
Strategic vendor partnerships help organizations achieve their business objectives cost-efficiently. However, with increasingly complex vendor networks, rising customer demands, and a rapidly changing regulatory environment, there is tremendous pres...
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Use case : Itil role is needed to update a CI, it application owners who dont have itil access can only read a CI, this script helps find out which it application owner has itil role and which ones dont. var sLog = '';var itOwner = [];var outputArray...
So far as a part of FunOnNow series, we've seen Webslides as standalone portal, ParticleJS as a Service Portal widget and HTML2PDF as a UI Page. But how about mixing it up and adding the custom UI in the native screen? We can leverage a feature c...
links verified 20201207 So, you have completed your ServiceNow Fundamentals Training and want to continue learningbecome a Certified System Administrator for ServiceNow Here are plenty of resources to browse: Information on the Now Platform:Now Platf...
Jira to ServiceNow IntegrationCreate Issue in Jira and see if it reaches ServiceNow ServiceNow 1. Create a processor in ServiceNow var grProcessor = new GlideRecord('sys_processor');grProcessor.initialize();grProcessor.setValue('name','JiraIntegratio...
This is a continuation to the previous article - Get list of issues from Jira using REST API - Now Platform - ServiceNow Community 1. Add HTTP method of type PUT Endpoint = https://<JIRA>.atlassian.net/rest/api/2/issue/${issueID} $issueID is the vari...
When implementing a complex rights and roles concept, it is often necessary to use the impersonate function of ServiceNow for testing the correctness of the rights adjustments. And even as a service desk agent, it is often necessary to impersonate...
Using a bit fancy HTML features is almost common in ServiceNow. It helps to arrange information in a simpler and more organized manner. It also allows us to draw the attention to the important statistics right away. It can be leveraged to creat...
This has perplexed me for sometime, and I could never find a solution on the web when I searched, so thought I should post this here to help any others who are caught by this as well. When you are editing a widget, there is a SN menu that you access...
The operation of a productive CMDB requires a permanent maintenance of all associated classes and rules, which also means that you spend a lot of time in the CI Class Manager. And especially the permanent lookup for the right CI class in the hiera...
How to get list of issues from Jira Step 1: Setup API token in Jira via url = https://id.atlassian.com/manage-profile/security/api-tokens API token will be in below format nU4uEFXlSDgyOZsyqfrGEDBX Step 2: Create basic auth profile with user name as e...
Introduction Besides being a fan of ServiceNow's technologies as Mobile or Virtual Agent sometimes I have to work, and one of my favourite kind of projects is Configuration Review. In those projects we pass an automatic scan in the customer instance ...
Hello Everyone, This article is the first in a series of articles I will be publishing on how to leverage artificial intelligence and machine learning in ServiceNow to identify business risks through analyzing millions of digital contracts. This arti...
When applying a template to a form such as interaction there is an error that says 'unable to update the <fieldName>' Cause : Write ACL on the field. Resolution : Extend the write ACL to handle new records also. We have added an OR condition called s...
In the previous article Cloud Movement Part 1: Checklist for your Successful Migration I have listed few tips how to plan migration of an on-Premise ServiceNow instance into the cloud. The next step is to get your plan approved by security, usually ...
Hi Recently, I was answering a question about having trouble to use a Catalog Variable to select an Approver for a Catalog Item. As I replayed that scenario in detail to figure out what might have been the issue, I took some screenshots which I would...
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