Resolved! Change styling of a field
Hi, How to change fields styling in forms using client script?
Forum Posts
Resolved! How to show inflow and outflow of incidents in a report?
Hi, I have a requirement where I want to create a report which should show inflow and outflow incidents assigned to a particular group in the report. Inflow means how many incidents assigned to a particular group last day and outflow means how many o...
ISCP Documentation
Can someone provide the PDFs that are supposed to be accessed via the links below? SCP documentation includes the roles and responsibilities for those who invoke and execute the plans. For more details: Please refer to the (10914) Information Syst...
Query Business Rule on kb_knowledge
We're working on adding a query business rule to kb_knowledge to get rid of the 'rows removed by security constraints' message since it's causing some confusing behavior to our users who manage a subset of our knowledge bases. I've added the below sc...
Service Portal: Typeahead search - need to change the target page for typeahead KB results
Our company has multiple service portals, and we need a different experience for each. We're using the OOTB widget "Typeahead Search" to retrieve both catalog items and KB articles. We need results for KB articles to link to a custom page "kb_artic...
UI Builder : How do I save the information on a page | Update Record ?
I am working upon UI Builder - Profile page and trying to save the BIO details via the save button. However, I have no idea how to do that. I went to Data Resource and took a update record activity but do not know what to do after that. Need help.
Resolved! How to change hover effect for the KB Categories widget in Service Portal
I want to change the hover effect for the Category widget in the KB View page of the service portal. When I try to change the background color for the class ".group-item-default", it changes the whole background. But when I change the hover effect f...
Resolved! Can we configure Next Experience to show application name and update set and not just the globe icon?
It is possible to show the application name and update set name in the header along with the ? I like the new look and feel of Next Experience UI but miss being able to see my application and update set without clicking on the link. Any help would b...
Resolved! How can i update the variable in catalog task?
Hi All, After the catalog task created , In variables, i need to update value for a variables, that variable need to pass on flow designer. examples: in security group name I need to edit AZure ad group 5 to AD Group this need to go in flow designe...
The Submit button on the Service Portal is not scrolling down on form
Hello, We have upgraded to San Diego from Quebec within the development instance. As you can see in the first image that when scrolling down, the submit button is not fixed. In a person developer instance below, you can see that the form is scroll...
Resolved! Email sent not being recorded to journal field
Hello , Could someone please help me? my sc_req_item doesn't record email sent to the journal field. What should I look or could someone help me how to ensure that if field change or any email sent related to the task is recorded on the journal. Th...
Make record producer available on Agent workspace
Hello All, I have created a HR record producer. My requirement is to make this record producer visible on agent workspace only and not on esc portal. Please guide me to achieve this requirement. Regards Souvick
MID Servers in different locations
Hi there, what is the best approach for mid servers when it comes down to locations? We utilise automation for IT staff to give themselves access to certain applications which goes over the mid server to add to AD groups. We currently only have this ...
Flow Designer | Problem with Update Sets and Compiler Build
Hello, We have a problem when moving an update set from Test to Production. * Background:We cloned our Productive instance (Rome Patch 4 Hot Fix 1) to our Development and Test instances which had a more recent version (Rome Patch 4 Hot Fix 1a).As Tes...
Resolved! How to send JSON response from servicenow to 3rd party application?
Hi All, I want to know how can I send the response I am getting from a Application A to Application B from a Servicenow. I am using Rest API, written a Rest message and was able to capture the response coming from Application A(captured it in one of ...
