Hi, In our system, we make the comment box available for our clients in the service portal when an incident is not closed yet. When the incident is updated into closed status, the comment box becomes unavailable. This is done with ACL write permissio...
I have a user who created a VTB and cannot see the "add card" button in any of the lanes. She can see the option on other boards and other people can see it on her board. I haven't been able to find any option where it could be toggled on or off. S...
The table of records i used here is from custom table under scoped application.
Hello, Could yo help on below issue ? I have to make visible variable in RITM only if below requirements will be passed: For example, for variable1 If [Variable2]= No AND [Variable3]= No OR If [Variable2]= Yes OR [Variable3]= Yes, AND requir...
on a filter condition which component is always a choice list? a.operator b.filter criteria c.operation d.match criteria I don't know the answer. please help me to find answer.
Hello. I'm working on granting a new group read-only access to an application without making use of any roles. My approach was: 1. To expand access to the application menu for Demand Management to the role snc_internal (so anyone can look it up) 2. ...
Just out of curiosity, what is the best way to handle generic Events and to display a specific KB-article for that Alert Example: An event of low disk space on a host that creates an alert. And on that alert we get the Related Search Result, that dis...
I have inventory xls that contains cmdb information on various hardware equipment. This xls file has been formatted to look "nice" from a human readable perspective. There is information about when, where, and who performed the inventory in first f...
I have a survey created that uses the cmdb_ci_business_app table to trigger the survey when the assessment date changes. The survey goes to the IT App Owner. However, most app owners will own a dozen or so applications. But when I trigger the survey...
When you set up an Email Client Template and add a Sender Configuration>Email Client From Address, when the email sends out from your instance is the From email supposed to look like the email you're setting here? When we test this out, it's still us...
How would you classify security cameras in CMDB? Is there as existing class that you'd recommend extending for these devices? Some attributes that I'd like to capture are: Video server that the camera feeds into, communication channel number, IP addr...
A user is reporting that the behavior of a field has unexpectedly changed. The user is reporting that a drop-down field that “has always been grayed-out” is no longer grayed out AND the selections available in that dropdown list have changed. I con...
So I was just playing with the Next Experience UI on my PDI and I was trying to replicate something I did on UI16 where I added a menu item to the User Menu. This was easily done on UI16 by modifying the UI Macro "concourse_user_menu" but this UI Mac...
When you're looking at the Request Item table and seeing the Stage field for the RITM, the very first stage is 'Request Approved'.Is it possible to not have this stage icon displayed on the Req Item table? All of the requests are approved, we don't h...
Hello If there is no data to display in the widget, I would like to display a phrase such as "There is currently no data to display".Is this possible?If possible, please tell me how to change it.
