Resolved! on a filter condition which component is always a choice list?
on a filter condition which component is always a choice list? a.operator b.filter criteria c.operation d.match criteria I don't know the answer. please help me to find answer.
Forum Posts
Resolved! What is the risk in creating an ACL based on a group or adjusting application menu roles?
Hello. I'm working on granting a new group read-only access to an application without making use of any roles. My approach was: 1. To expand access to the application menu for Demand Management to the role snc_internal (so anyone can look it up) 2. ...
Resolved! Knowledge Base Articles for Events and Alerts
Just out of curiosity, what is the best way to handle generic Events and to display a specific KB-article for that Alert Example: An event of low disk space on a host that creates an alert. And on that alert we get the Related Search Result, that dis...
Import specific cells from xls file
I have inventory xls that contains cmdb information on various hardware equipment. This xls file has been formatted to look "nice" from a human readable perspective. There is information about when, where, and who performed the inventory in first f...
Resolved! Why only 1 survey generated per user?
I have a survey created that uses the cmdb_ci_business_app table to trigger the survey when the assessment date changes. The survey goes to the IT App Owner. However, most app owners will own a dozen or so applications. But when I trigger the survey...
How to make a Custom Password Policy active?
I created a custom Password Policy and want to make the new policy the active policy. How do I de-activate the Default password policy and use the new policy? Thank you, Rhonda
Email Client Template - sender email address not being set
When you set up an Email Client Template and add a Sender Configuration>Email Client From Address, when the email sends out from your instance is the From email supposed to look like the email you're setting here? When we test this out, it's still us...
Security cameras in CMDB
How would you classify security cameras in CMDB? Is there as existing class that you'd recommend extending for these devices? Some attributes that I'd like to capture are: Video server that the camera feeds into, communication channel number, IP addr...
How to determine who made configuration changes to a form?
A user is reporting that the behavior of a field has unexpectedly changed. The user is reporting that a drop-down field that “has always been grayed-out” is no longer grayed out AND the selections available in that dropdown list have changed. I con...
Customise User Menu on Next Experience UI
So I was just playing with the Next Experience UI on my PDI and I was trying to replicate something I did on UI16 where I added a menu item to the User Menu. This was easily done on UI16 by modifying the UI Macro "concourse_user_menu" but this UI Mac...
Can we turn off the stage for Request Approved?
When you're looking at the Request Item table and seeing the Stage field for the RITM, the very first stage is 'Request Approved'.Is it possible to not have this stage icon displayed on the Req Item table? All of the requests are approved, we don't h...
Display when there is no data to display in the widget
Hello If there is no data to display in the widget, I would like to display a phrase such as "There is currently no data to display".Is this possible?If possible, please tell me how to change it.
Should I use the external ID for a retrieved record or allow ServiceNow to assign it?
When pulling data from an external API, should I utilize the unique ID from the external records as the primary ID within ServiceNow or should I allow ServiceNow to assign a unique ID. I want to maintain referential integrity for the various tables I...
Resolved! Set a Document ID Field in a flow
Hello, I need to build a flow for a service catalog. Within the flow, I try to create an entity (sn_grc_profile) and fill it with the variables from the requested item record. Now I cannot figure out how to set the "applies to record" field (type Doc...
Adding tooltips to Agent workspace view
Hi All,I have requirement where I need to add tooltip on the agent workspace forms. During my analysis I found that we can use field decorates to achieve it. But I am having no luck when it comes to show tooltips on dialog window and on headers of re...
