We are currently working to enable the generation of knowledge articles in ServiceNow using the Now Assist AI 'Create Knowledge' option from Incidents and Cases. We have this working with the KCS Article template but not the Standard Article template...
Hi All, Good morning!! I have been upgraded my Dev instance to Yokohama Patch 1. Could you please explain how can i get to know that new features are enabled in our instance. Please do the needful Thanks & regardsPavithra
Can I build a form with multiple approval layers where the form is open for the user to fill new fields or change values?it would be like thisuser open catalog itemfills formclicks submituser b approves formrequested item reopens and new fields appea...
Hello,Is there a way to filter an entity based on the record's value?I need to filter the results from Intune, where u_userprincipalname only contains "@tree.com"—all other values should be skipped and not considered for mapping.Any idea how to achie...
We are reviewing our custom fields in the users table and want to remove what is not used. Does anyone have a quick way to check across the platform for where a field / fieldname is referenced? We have done a search within Studio but it doesn't look...
When a CMDB record is searched using global search, two results are coming up as shown in the image. Under Text Search Groups from CMDB>> We have seen there are two values in the Text Search Table in related list>> so we have deleted one if the recor...
Probably silly question, but we have cloned a heavily changed Dev environment over to Live. All is great, but we would like to now bring online a backup of the old Live into the Dev instance. Has anyone done this and is there any things we need to l...
We recently moved CMDB management back in-house after having a vendor manage it for a few years, and I am working on cleaning up the CMDB. We currently have the F5 devices under Network Gear, but I know that isn't correct, as that is a parent class...
Hi all, I have issues with the Knowledge API that do not render any results when using query. For example: When I use "https://instance.service-now.com/api/sn_km_api/knowledge/articles" I get all the articles listed.When I use "https://instance.serv...
How typically an external audito is being managed in servicenow?What are the cost implications for external auditor roleWho are the persons treated as external auditor.Kindly give a use case to suppose statement
Hi, I'm a bit new to ServiceNow, I want to make sure that the configuration item is being fully updated whenever a new asset is created. Currently when I create a new asset manually, I need to have a model category, serial number and Model. With the ...
Hello,I have a database view that includes four tables:asmt_assessment_instanceincidentsys_userasmt_metric_resultWithin the database view, I created the following fields:User Comment → Element: amr3_string_valueManager Comment → Element: amr4_string_...
Hi Everyone, Question: Is ServiceNow able to throw HTTP error code 404 when accessing a page that doesn't exist?In my testing I found that ServiceNow always throws HTTP code 200, even when accessing pages or URL's that don't exist in the system. I co...
Hi all, Please I have created categories and subcategories, and I added the categories to catalog homepage.The categories are visible on the catalog homepage , but I cannot find any subcategories.The subcategories does not contain any item.Can someo...
