How do I remove the Related List from the Portal pages?
Hi guys!I have a question, how do I limit Related Links to just some users?
Forum Posts
Multi row variable set on custom form?
Hello everyone,in our service portal I have a catalog item with a multi row variable set where you can enter visitor details, once the RITM record is created it looks like this in the agent workspace: In the agent work space you can add and remove v...
Adaptive Auth IP filter 403 xff / x_forwarded_for not taking full payload to server?
Starting around 3/15/2025, users started to complain about a 403 page, the 403 page configured in adaptive auth properties. After enabling debug etc, testing AuthPolicyAPI, we found that there are cases where some users working on VPN / Zscaler, the ...
Resolved! Knowledge article template
Hi, guys.I've been having trouble creating a new KB article template that follows these requirements:Banner ICON (Image) Article Title<H1>Article Subheading<H2>Article Body textI've tried several ideas from the community, but unfortunately, none of t...
Resolved! Creating scrum tasks when the state of Story changes from Draft/Ready to Work in Progress.
Hi.I am trying to create 2 scrum tasks for every story that gets created and moved from Draft/Ready state to Work in Progress State.Can someone suggest me the best approach and the possible solution.
Service graph connector HTTPs configure erro fiel
Hi communitywhile we were trying to set up jamf connectionwe try the configuration https with credentials, but when we try to get the Oauth token we get this errorOAuth flow failed. Verify the configurations and try again. Error detail:invalid_scope ...
Resolved! How can I filter a reference field (referencing sys_user) to only show members of a specific group?
Hello! I am building a Catalog Item where I need the requestor to select the user who will be working on their request (defining the assigned_to out of the Record Producer itself) out of the assignment group that triages all of these requests; the ...
Resolved! update source configuration
Wanted to know the step by step process of update source setup from lower env to higher environment in servicenow
Need suggestion to remove Item from Popular Items (Service portal) without cloning widget
Hi Everyone, Need suggestion to remove on catalog form from Popular Items in Service Portal (ESS) without cloning widget/without doing any changes in OOB script. Could you please help me out on it.
ACL to allow editing of assigned to field in VIT table
Hi,We have a requirement to allow editing of specific field in "sn_vul_vulnerable_item" table, assigned to and assignment group field in particular. Also, the user can only edit the field if record is active and is assigned to a group that user is pa...
Resolved! Which of the following actions is not supported by Studio?
Which of the following actions is not supported by Studio?a. Format code indentation with JS Beautifyb. Enable context menu options to modify datac. Integrate with source controld. Download only the required session logs. Hi all, Can someone clarify...
End User should not be able to reply to the Email , if there is a note Do Not Reply
I am working on Email notification , and I want to add a functionality that if there is a note in email Do not reply then end user must not be able to reply on the email in ServiceNow.Can anyone suggest what are the possible ways using which we can a...
Resolved! Native Form Client script not working in Portal
HI Team, We have a custom application and form. We have written a onChange client script to populate the currency type based on other currency field. Its working fine in native UI on change as well as onsaving the record. While when we open the same ...
Tables in Exclude & Preserve when cloning is not excluded when finished cloning
Does anybody know why Exclude & Preserve is not working in System Cloning in my case ? I checked in both table Clone Exclude Tables (clone_data_exclude) and Clone Data Preservers (clone_data_preserver) the table Application Registries (oauth_entity) ...
Show Record Information when creating a new Incident in the Service Operation Workspace Sidebar
Hi all,I'm currently working on customizing the Service Operations Workspace (SOW) in the UI Builder and ran into a challenge. Use Case:When creating a new Incident record in SOW, I would like the Record Information Sidebar (shown on the right-hand s...
