Obviously change it to Non-Operational and Retired but what other information should be cleared out, if any? Should Decommission be added to the name of the device?I would like to know what others are doing for their process.Thanks, Juli
I am facing file parsing error while importing word document to create knowledge article. What are the checks i need to successfully import a word doc ? Because i can import few documents and some i cant.Also to add.,- I understand that this has ...
How do I get this view of Service Catalog, with Items being displayed on the main page under category as shown below:
Are bundles still a legacy item in ServiceNow? Has anything changed since Eureka? I am struggling to see the purpose they serve as it pertains to ordering a bundle from the Service Catalog. It does not list the components on the item when you order a...
Let me provide a scenario for this requirement.There's a field called 'Conditioner'(select box) with question choices as 'Yes' and 'No'.When the user selects 'yes', variables will be displayed accordingly and when 'no' is selected, another set of var...
Hi,I have created one form that need to be filled when someone request catalog item.I have created this form using variables.Please find the following image for reference.I want to run business rule to run when this from display to the user in order ...
I have created a catalog item and specified the availability for a specific role and a specific group (as shown in screen shot below). The itil group restriction works fine, but the Available for group is not. I have users in the Change Request Cre...
Hi All,After adding a catalog item in cart, how many days does it remains in the cart?
We have 'VDI' business services and all CI's and all CI relationship related to this services. I need to get the Correct query REST API for this service 'VDI' , so that all CIs & relationship (cmdb_ci and cmdb_rel_ci) for service will be linked to 3r...
Hi there. I hope you can help me. We've recently moved from Eureka to Geneva and therefore Knowledge v3. My challenge is, if a knowledge manager updates an existing article in a knowledge base that requires approval, how does the approver know what u...
I have created variable field type as Reference and mapped to Custom table.Now i want it to compare with user table (name field), whether the name is present or not.please share if you have business script Thanks in AdvanceKavya
Hello all,Like always, I apologies if this has been asked and answered elsewhere. I have searched for an answer but wasn't able to find anything similar.To simplify my question lets assume there are two standalone tables;u_table_a - A simple table, h...
Some users are not able to see catalog items because they dont have itil roles ... we can not directly give the itil roles... can anyone knows which training nee d to complete...
Hi All,We have enabled Contextual Search on the incident form for the user to view the list of knowledge articles based on the short description on the incident. The contextual search functionality is working as expected. The requirement is on clicki...
Hi Guys,I am not sure why but GlideSysAttachment.copy isn't working for me. There is a requirement where I need to copy the attachment of a requested item into a catalog task for a specific catalog items and this isn't working. I already tried using ...
