Working on an email integration to Incident .Whenever an email comes to servicenow,it is converted into an event using flow .after event is created an event rule creates an alert ,and using the alert management rule an incident is created.
The issue is, the system which is sending an email to servicenow ,generates an event whenever an issue is identified and after 5000 seconds if the issue is not rectified send the same(Duplicate) email again to servicenow.Hot to avoid the incident creation when the duplicate email reaches servicenow
