Show expired articles in knowledge search results
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-30-2013 10:39 AM
Is there an easy way to allow expired articles to show up in search results? Thanks!
Labels:
- Labels:
-
Knowledge Management
5 REPLIES 5
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-30-2013 02:35 PM
Might be best/easiest to create a new "Review date" date/time field, set it 30 days (or whatever) before the valid_to date, and set up a scheduled report that lets the right folks know which records need to be reviewed/updated.
Waiting for an enhancement is not a good option, I think, since it'd probably be the Eureka release at the earliest before it got in.