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Show expired articles in knowledge search results

mmandozzi
Kilo Explorer

Is there an easy way to allow expired articles to show up in search results? Thanks!

5 REPLIES 5

CapaJC
ServiceNow Employee
ServiceNow Employee

Might be best/easiest to create a new "Review date" date/time field, set it 30 days (or whatever) before the valid_to date, and set up a scheduled report that lets the right folks know which records need to be reviewed/updated.

Waiting for an enhancement is not a good option, I think, since it'd probably be the Eureka release at the earliest before it got in.