User Unable to see all Notifications in 'Notification Preferences'

sriramsaishasha · ‎07-11-2018

Hi,

If user is trying to see the notifications from system settings, no notification are available to the user.

Please find the attachment for reference.

If anyone is having any idea, please provide the suggestions to resolve this issue.

Could anyone please suggest what are the things i need to check in the servicenow.

Shambhu5 · ‎07-11-2018

Hi Sriram,

From your above screenshot, I am assuming that suppose you have created Notifications for, lets take an example of Incident.

If you want to see, which Notification of Incident that user is able to see, then scroll down in your User Preference > Notification by category > IT Service Management. Here, you will be able to see all Notifications of ITSM module (which includes, Incident, Problem, Change, etc).

Please mark my answer as Correct/Helpful in case that Helps.

Regards,
Vishrut

View solution in original post

Shambhu5 · ‎07-12-2018

Hi Shashank,

Is there any update on above query?

Can you mark my answer as Correct/Helpful in case above explaination helped you? This will help to close this thread, and other people will get solution if they might be looking for the similar query you posted.

Thanks in Advance!

- Vishrut