I am using the latest feature of Sales Agreement (ver 2.0.0). Can anyone give me some steps and best practices for using Sales Agreement? Of course, I have already checked the ServiceNow documentation, but I have still a few questions.https://www.ser...
＊This question is the same as mine and Jun's on the same team. If you can answer, please answer to Jun.https://www.servicenow.com/community/som-forum/authority-to-edit-or-delete-product-offerings-specifications-and/td-p/3112047We are in the process o...
I am using the latest version (FY24Q4 release) of SOMT (Sales and Order Management for Telecom) with OOB.I have been checking this feature since the community announced that it is possible to create sales agreements for configurable and bundled produ...
I am using the latest version (FY24Q4 release) of SOMT (Sales and Order Management for Telecom) with OOB.I have been checking this feature since the community announced that it is possible to create a Quote from Product Inventory by Modify in custome...
I have updated Sale and Order Management for Telecom (SOMT) to the latest release (FY24Q4).After that, I had issues (e.g. Fallout Occurrence) in my instance, so I repaired the Order Management application and now the order state becomes "Acknowledged...
In case of Customer Order Manual Approval process, currently there is no provision to assign the approval task to an agent or to a group. What's the recommendation for handling this use case?
SOM (sales and order management) latest version (FY24Q4) adds many useful features.We are testing this feature right away with SOMT(sales and order management for telecom), but we were experiencing a Product Order fallout in Bundle Product Offering.-...
Hi all,Build name: XanaduBuild date: 10-18-2024_1248 I have defined the decomposition for one product I have specified in the instance. There are several order management tasks that are being created. So far so good.However, I cannot get the desired ...
When selecting Results for a decision table, the Quote table cannot be selected.Are there any settings I need to make in advance?
Hi all,We're currently configuring SOMT and need to store information related to termination penalties.Could someone please advise on the best table to use for this purpose?Thank you for your assistance! Build name: Xanadu
Hi all,Build name: XanaduBuild date: 10-03-2024_2059 I am creating Recurring and One-time pricing for a product offering. Imagine you have a particular product offering that has both Recurring and One-time pricing, as an example:Recurring price: 20$...
Hi Community members,I have a question of setting IF condition in Workflow.As above capture, what I want to do is to check by "Contains" against [Quote].[Work notes] field, but I seems not working.If I do the same "Contains" checking against [Quote]....
Hi Guys,Using Washington/Xanadu developer instance. is it even possible to enable Order Management?I cannot seem to find the plugins required to enable OM. I have tried clicking "sync now" still not showing.Following the plugins from here:https://now...
Hello Everyone, I have an requirement to check auto heal product specification on inventory .Use case 1 - When an order place and it is having product spec, product offering with v1 and same is mapped to product inventory . It is okay & order decomp...
Hi Community, I am trying to create a demo in my PDI instance for a customer demo.I installed the sn_ind_tmt_orm plugin and configured the "Business Computer" and "Power and Cooling (New)" product offerings with characteristics that are supposed to b...
