Price is not populating in the catalog selection page
My product i have created product offering characteristics, once i clicked customize button its characteristic options are showing but not its prices.
Forum Posts
Price is not populating in the quote line item level
For My Product I have created price list. And Once I go to the product configurator in the quote and click on the customize button the price that is set it is visible. And once I click on Add button, it is not reflecting in the quote line item level....
Connecting tasks in Order Fulfilment
Hi everyone,I have a few products in the catalog that can be ordered together or separately (all of them are standalone products, but we can create an order with a few of them). For each order I have a few general tasks that need to be created, and t...
External ID not being propagated to the Product Inventory External ID field
Hi all, I am submitting a payload (TMF622 - New Provide) where I have a parent (product) OLI with two children (products) OLIs. Both parent and child products have an ExternalProductInventory ID set in the payload.Once a Customer Order is created in ...
Change field length in dictionary
I am experiencing an issue when trying to update the length of the 'Tech Remarks' field from 2000 to 250 characters. The field is a string type, but when i am trying to change the value, the value is cleared, and an error message is thrown. could you...
Resolved! TMF622 payload example (Change)
Hi, Instance info:Build name: XanaduBuild date: 02-11-2025_1733 I am trying to create a payload for the MACD scenario, where I am trying to update/change the Product Inventory. the payload I have created is pretending to be sent from an external syst...
Validate Product before Creating order line item
Hi All,Currently in SOMT once we add the product offering from the catalog the line items are getting created automatically even in case of any error or empty values for mandatory characteristics, I want to validate it before creating a line item and...
Is there a field in Servicenow regarding the Buyer role?
I hope this is the correct forum for this question.Is there a default field in servicenow for the buyer role?My meaning of buyer role is what the customer representative's position is within the company they are working for. Typical examples of buyer...
Validate Product before creating line item in Product configurator
Hi All,Currently in SOMT once we add the product offering from the catalog the line items are getting created automatically even in case of any error or empty values for mandatory characteristics, I want to validate it before creating a line item and...
Validate the product before adding them to cart
Hi All,Currently in SOMT once we add the product offering from the catalog the line items are getting created automatically even in case of any error or empty values for mandatory characteristics, I want to validate it before creating a line item and...
Open State Management
I attempted to add the Order action from the customer order table as a header context variable in open state management. However, when I included my context variable as a key in the L2C Entity Attribute table for Customer order. Order type, the catal...
Resolved! Dynamically show/hide characteristic (option)
Hi all,I am looking at the options to dynamically show/hide characteristic and/or characteristic options based on the other characteristic values chosen.Imagine scenario:I am selling mobile phones, Mobile phone 1 and Mobile phone 2. In the runtime (c...
Resolved! What is lead Managment in SOM
What is lead Managment in SOM
Export and import product catalog entities
Hi all! Has anyone here faced issues with creating duplicate records while importing characteristics for product offerings when trying to export and import product catalog entities? I followed a bottom-up approach - first importing characteristics, t...
Add Button Inactive When Customizing a Product
Hi, I've created 2 Product Offerings, one that does not have any characteristics and one that does.Whilst I can add the Product without the characteristics to the Order, the 'Add' button is inactive for the customizable product, regardless of the opt...
