Hi everyone,We are configuring a fulfilment flow and wish to have an order task that is connected with the order instead of an order line item. We would like that the task gets created once with every customer order regardless of the offerings that w...
im trying to have something like that from the portal
Question1:Under Product offering say I have A,B,C, D as characteristics.Can i have x,y,z characteristics nested under my main Characteristic "A"?Question :2:I have to pre - sync few billing related characteristics(some may have prices) before commenc...
E.g. I want to add new custom fields to existing Price List Line record.
is there a OOTB portal page/widget available for quote and opportunity managment for Sales journey from customer service POV ?
Could you tell me how to generate a quote in ServiceNow?Currently, we are following these steps:1. Upload PDF template on any record, such as an incident record or an order record, as an attachment.2. I create two XLM files. One is set up the "Genera...
During quote creation for some product offering , bundled PS are showing up and service orders and resource orders are not getting created. EG: PO-Composite PS-3 Child PSSo when the customer order is decomposed only product order is getting created a...
I am trying to check the change order feature of SNOW, and it seems that if we place product order and service order in a same order payload and submit. The service order is not decomposing as expected? I'm trying with OOTB instance. Is this expected...
I selected Date for the Input field type in Characteristic and set it to Product Offering, but the input field in Catalog Configurator is still a simple Text Input field and I need to enter text directly. Is it possible to add an input field , such a...
I can create a Contract (table: ast_contract) with Contract Request from Quote in Sales and Order Management.This created contract does not seem to include which Product Offering is the target. Specifically, there is no relationship between Contract ...
Hi - I'm trying to create product offering, linked to product specification, characteristics, attribute mapping, using the lab 2 from implementation bootcamp. When doing the exercise in the LAB - Instance, the product offering shows up with: "custo...
We are in the process of setting up characteristics, service specifications, product specifications, and product offerings, but there are various restrictions.・For example, if I want to edit a service specification, I have to “create new version” and...
Hello everyone,I have a question about the SOM Price List.When setting prices for each customer in the Price List, I could set the target "Account". However, I want to set prices for each consumer for a BtoC offering. In the Price List, I couldn't se...
Hello All, I have crated Product Offerings with monthly recurring charges. Then I added them as Line Items in my Opportunity but the unit net prices for these line items are not populating. I have attached the screenshots for reference. Any help is g...
Hello All,I created and Published a Product Offering Catalog called "Connected Car Services", but it is not populating in the Product Configurator UI at Opportunity/Quote screens even though I have installed the following plugins:1. Product Catalog M...
