During quote creation for some product offering , bundled PS are showing up and service orders and resource orders are not getting created. EG: PO-Composite PS-3 Child PSSo when the customer order is decomposed only product order is getting created a...
I am trying to check the change order feature of SNOW, and it seems that if we place product order and service order in a same order payload and submit. The service order is not decomposing as expected? I'm trying with OOTB instance. Is this expected...
I selected Date for the Input field type in Characteristic and set it to Product Offering, but the input field in Catalog Configurator is still a simple Text Input field and I need to enter text directly. Is it possible to add an input field , such a...
I can create a Contract (table: ast_contract) with Contract Request from Quote in Sales and Order Management.This created contract does not seem to include which Product Offering is the target. Specifically, there is no relationship between Contract ...
Hi - I'm trying to create product offering, linked to product specification, characteristics, attribute mapping, using the lab 2 from implementation bootcamp. When doing the exercise in the LAB - Instance, the product offering shows up with: "custo...
We are in the process of setting up characteristics, service specifications, product specifications, and product offerings, but there are various restrictions.・For example, if I want to edit a service specification, I have to “create new version” and...
Hello everyone,I have a question about the SOM Price List.When setting prices for each customer in the Price List, I could set the target "Account". However, I want to set prices for each consumer for a BtoC offering. In the Price List, I couldn't se...
Hello All, I have crated Product Offerings with monthly recurring charges. Then I added them as Line Items in my Opportunity but the unit net prices for these line items are not populating. I have attached the screenshots for reference. Any help is g...
Hello All,I created and Published a Product Offering Catalog called "Connected Car Services", but it is not populating in the Product Configurator UI at Opportunity/Quote screens even though I have installed the following plugins:1. Product Catalog M...
We need to send specific users the report as an attachment but the filter condition on the report to be updated dynamically when triggering the email based on certain conditions
I am using the latest feature of Sales Agreement (ver 2.0.0). Can anyone give me some steps and best practices for using Sales Agreement? Of course, I have already checked the ServiceNow documentation, but I have still a few questions.https://www.ser...
＊This question is the same as mine and Jun's on the same team. If you can answer, please answer to Jun.https://www.servicenow.com/community/som-forum/authority-to-edit-or-delete-product-offerings-specifications-and/td-p/3112047We are in the process o...
I am using the latest version (FY24Q4 release) of SOMT (Sales and Order Management for Telecom) with OOB.I have been checking this feature since the community announced that it is possible to create sales agreements for configurable and bundled produ...
I am using the latest version (FY24Q4 release) of SOMT (Sales and Order Management for Telecom) with OOB.I have been checking this feature since the community announced that it is possible to create a Quote from Product Inventory by Modify in custome...
I have updated Sale and Order Management for Telecom (SOMT) to the latest release (FY24Q4).After that, I had issues (e.g. Fallout Occurrence) in my instance, so I repaired the Order Management application and now the order state becomes "Acknowledged...
