We are in the process of setting up characteristics, service specifications, product specifications, and product offerings, but there are various restrictions.・For example, if I want to edit a service specification, I have to “create new version” and...
Hello everyone,I have a question about the SOM Price List.When setting prices for each customer in the Price List, I could set the target "Account". However, I want to set prices for each consumer for a BtoC offering. In the Price List, I couldn't se...
Hello All, I have crated Product Offerings with monthly recurring charges. Then I added them as Line Items in my Opportunity but the unit net prices for these line items are not populating. I have attached the screenshots for reference. Any help is g...
Hello All,I created and Published a Product Offering Catalog called "Connected Car Services", but it is not populating in the Product Configurator UI at Opportunity/Quote screens even though I have installed the following plugins:1. Product Catalog M...
We need to send specific users the report as an attachment but the filter condition on the report to be updated dynamically when triggering the email based on certain conditions
I am using the latest feature of Sales Agreement (ver 2.0.0). Can anyone give me some steps and best practices for using Sales Agreement? Of course, I have already checked the ServiceNow documentation, but I have still a few questions.https://www.ser...
＊This question is the same as mine and Jun's on the same team. If you can answer, please answer to Jun.https://www.servicenow.com/community/som-forum/authority-to-edit-or-delete-product-offerings-specifications-and/td-p/3112047We are in the process o...
I am using the latest version (FY24Q4 release) of SOMT (Sales and Order Management for Telecom) with OOB.I have been checking this feature since the community announced that it is possible to create sales agreements for configurable and bundled produ...
I am using the latest version (FY24Q4 release) of SOMT (Sales and Order Management for Telecom) with OOB.I have been checking this feature since the community announced that it is possible to create a Quote from Product Inventory by Modify in custome...
I have updated Sale and Order Management for Telecom (SOMT) to the latest release (FY24Q4).After that, I had issues (e.g. Fallout Occurrence) in my instance, so I repaired the Order Management application and now the order state becomes "Acknowledged...
In case of Customer Order Manual Approval process, currently there is no provision to assign the approval task to an agent or to a group. What's the recommendation for handling this use case?
SOM (sales and order management) latest version (FY24Q4) adds many useful features.We are testing this feature right away with SOMT(sales and order management for telecom), but we were experiencing a Product Order fallout in Bundle Product Offering.-...
Hi all,Build name: XanaduBuild date: 10-18-2024_1248 I have defined the decomposition for one product I have specified in the instance. There are several order management tasks that are being created. So far so good.However, I cannot get the desired ...
When selecting Results for a decision table, the Quote table cannot be selected.Are there any settings I need to make in advance?
Hi all,We're currently configuring SOMT and need to store information related to termination penalties.Could someone please advise on the best table to use for this purpose?Thank you for your assistance! Build name: Xanadu
