When deploying SPW (Formerly APW), Key Strategic Priorities and Goals selection are not visible

Melissa Barnes
Tera Contributor

‎04-06-2023 01:29 PM

Following the standard deployment approach, we were able to deploy Strategic Planner Workspace (SPW - formerly APW), the "Key Strategic Priorities" and "Goal" Reference fields are suddenly not displaying on the Business Tab in both the Demand and Project records.  After reviewing Business Rules and ACLs, it appears to be a client script of some variety.  We are unable to determine what exactly was deployed with SPW that is causing this.  

Anyone else encounter this problem? 

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Namita Mishra
ServiceNow Employee
ServiceNow Employee

‎04-07-2023 12:36 AM

Hi @Melissa Barnes ,

I have not experienced this issue.

While you are waiting for folks to respond, I would highly recommend to open a high priority case with ServiceNow support.

 

Thank You!

Namita Mishra

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manita1
Tera Expert

‎04-21-2023 01:48 PM

The same happened with us and its an expected behaviour when you install APW, as with that you get new fields fr startegies and goals and the original ones are greyed out even if you try to add them

To fix this, we disabled the client script " LockGoal.strategyFieldAndHideOldGoal "

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