System Administrator

What's New in SysAdmin Resources

Welcome to the SysAdmin resource center where you will find the wide variety of resources you need in your role.

blog

Minute Mondays for Partners: Deal Registration

Learn how AI Agents can simplify partner deal registration. Accelerate success with...

KarelysD
blog

Minute Mondays for Partners: Win with CRM

With real-time orchestration, automation, and intelligent insights, ServiceNow CRM ...

KarelysD
blog

Minute Mondays for Partners: Fuel your Automotive Knowledge with Industry Journeys

Ready to drive real im...

JustinaF
blog

Minute Mondays for Partners: Now Assist Skills on the ServiceNow platform

Discover Now Assist Sk...

KarelysD
blog

Minute Mondays for Partners: Building AI Agents on ServiceNow

Explore the future of ...

KarelysD
Article

Next Experience UI Theming Overview

Center of Excellence / Next Experience / Theming Overview This article provides inf...

Ashley Snyder
Article

Guidelines for Requirements Gathering

If you are just starting with ServiceNow and need help on how to gather requirement...

britta
blog

Now Learning Blog – Online learning and certification with ServiceNow

As the world of techno...

Julie7
Article

New customer onboarding blog series

New Customer Onboarding Blog Series If you are new to ServiceNow, you probably have...

britta
Article

What an administrator does -- It's not just keeping the lights on

This mind map attempts...

britta

System Administrator Resources

Onboarding YouTube Channel

Watch onboarding webinars

Governance from the get go!

Create standards and guidelines

CSA certification pathway

Take courses and get certified

No-code citizen developer guide

Learn no code tools

Developer Guides

Guides to build on the ServiceNow AI Platform

Explore product entitlements

Find your products and see what’s included in your package.

Care and feeding of your instance

Keep your instances tuned up

Product Documentation

Browse product and release information

Activity in System Administrator

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CBT Nuggets Training

Hello All, Do you suggest CBT Nuggets for training or is it not necessary?

Question

Any Sys Admin out there managing PSDS( Public Sector Digital services)?

Hi all I am reaching out to see if any System Administrator here who manages PSDS ( Scoped application built).I am seeking bit of guidance what Sys Administration day look alike. What it really involves when has to provide support for application, ma...

Question

Resolved! Can I set the current time as the default input value for a subflow?

I want to set a datetime type as an input for a subflow.I want to set the current time as this value, but it's not working...Does anyone know a good way to do this?

Question

Resolved! How to migrate data records while retaining the sys_id

The sys_id of user and group records will change when they are migrated using an import set such as Excel or CSV.This has a major impact when using an update set to migrate features that have user or group reference fields in the destination, such as...

Question

CSA exam Question Clarification

Im seeing this type of question on multiple study guides. I have looked into the eBooks and found discrepancies between them and my own PDI and other sources. The question: An administrator creates “customer_table_admin” and “customer_table_user” ro...

Question

CSA Exam Topic Q & A Notification methods

Here is another question I keep seeing on study guides where the answers don't align with Xanadu documentation. Question: What are the different Notification methods that can be used to alert users when events that concern them have occurred? (Choose...

Question

CSA

Hello All, Can you suggest some sites or articles where I can practice / do a mock test before appearing for CSA exam. Nalla

Question

Resolved! ServiceNow CSA Practice Test

Hello SysAdmins, I have scheduled my CSA exam to occur by the end of September. I would like to utilize the remaining time I have to complete as many practice tests as possible. Can anyone recommend any that contain up to date questions? Any directio...

Question

What's the Best Learning Path for a ServiceNow System Administrator?

Hello Community,I'm focused on building a deep understanding of the ServiceNow System Administrator role over the coming months. I have a Personal Developer Instance (PDI) and a basic grasp of the platform, but I'm looking for a structured learning p...

Question

When employee center started we are giving pop opening of chatbot/virtual agent

But we want to stop the action which are directly starting like good day is there any configuration for that

Question

Hide Banner / Message on multiple Dashboards

Does anyone know how to hide/suppress the "Stay ahead of the dashboard capabilities with Performance Analytics" widget/banner/dohicky thing that is showing up on some of the dashboards - not all of them; just some.

Question

CSA Certification Mock Test

Hello All, Can you suggest some sites or articles where I can practice / do a mock test before appearing for CSA exam. Thanks,Atul

Question

Need help with the lab exercise for CAD on demand course

I requested for CAD on demand course and somehow i didn't get the email for username and password, so i am not able to access the ebook and i am not able to practice the lab assignment so can anyone please help me know if there is any other way to ac...

Question

Approvals not disappearing on the service portal after being approved

Hello Everyone, We have a itil user who is experiencing an issue of approvals not disappearing after they are being approved on the Service portal. The screenshot has been attached. Kindly assist. Regards,

Question

UI Builder - Unable to save the changes in component

We have added filter component in UI Builder. We are unable to do modifications in that component also cannot delete that component. We are unable to view these options in developer instance.see screenshot of PDI for reference:Thank You.