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MS Teams Channel Integration

Hello all, Good morning.I have to start up an integration of MS teams Channel with Service-now.Please remember there are channels in MS teams, and I want to integrate that channel with Service-now.Users should be able to create ticket from that chann...

Pallavi65 by Tera Contributor
  • 6082 Views
  • 6 replies
  • 0 helpfuls

Resolved! Consumer Registration Service Bridge

Hi, Good Evening, When I try to register the Provider Register in my Consumer Instance. It is showing the below error in Business Rules,Please help me out on this. Thanks and Regards,Pratap Singh Sisodia

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Prataps135 by Mega Sage
  • 695 Views
  • 5 replies
  • 4 helpfuls

Resolved! 3DES Deprecation

Hi all, Can someone explain what is partial and complete deprecation and what are legacy fields? Also what are the outcomes if I opt out off 3DES deprecation and how do I prevent it?

AbishekV by Tera Contributor
  • 3296 Views
  • 5 replies
  • 1 helpfuls

Text indexes not working properly

I recreated the text index using the following procedure:https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/search-administration/task/t_RegenerateATextIndexForATable.htmlTarget table: Knowledge [kb_knowledge]*Thi...

bonsai by Mega Sage
  • 745 Views
  • 3 replies
  • 0 helpfuls

Help with Javascript in a client script

I have a custom table. In the form view there is a call name field (references the sys_user). What I want to is that when the form loads there should be an icon next to the caller name. This icon would allow the user to see the past incident records ...

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danramirz by Giga Contributor
  • 310 Views
  • 2 replies
  • 0 helpfuls

eligibility for the CSA voucher

I have earned the badge for eligibility for the CSA voucher after completing the required courses, but I haven't received the voucher yet. What steps should I take to claim the CSA voucher, and is there anything I need to do to ensure I receive it?

swapneshs by Tera Contributor
  • 854 Views
  • 4 replies
  • 0 helpfuls

Custom REST API Attachment POST

We have a custom API Wrapper which has its own Attachment POST method. It does not seem to be using the system property that controls what kind of file types (extensions) you can upload during a API call. The default Attachment API of ServiceNow stil...

AJ2025 by Tera Contributor
  • 230 Views
  • 2 replies
  • 1 helpfuls

Date should be 2 hours later from current time

Hello all, There is a Date and time field on a catalog item.So, user selected time should be greater than 2 hours from the current time. So, can you please tell me how can I achieve this?  Regards,Lucky 

Lucky1 by Tera Guru
  • 542 Views
  • 4 replies
  • 0 helpfuls

How to Set Up Automated Email Notifications for Ticket Updates?

Hey everyone, I want to automate email notifications in ServiceNow so that users get updates when their incidents or requests change status. I’ve tried using notification rules, but some emails don’t seem to send, and others go to the wrong people. W...

JamesGreen by Giga Contributor
  • 826 Views
  • 2 replies
  • 0 helpfuls

Event handler changes not saving in Ui builder

Hi guys,I'm working on Ui builder and when I am adding a link to destination event handler to the page that I built, it doesn't save it and when I refresh it, its disappears. Could anyone help me resolve this?Any help from anyone on this would be muc...

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KedarB by Tera Contributor
  • 1367 Views
  • 9 replies
  • 2 helpfuls