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I need to build a report with the following scenario: a ticket assigned to Service desk was escalated to Client support group A (this time the incident is on hold and on hold reason is escalated to Client; for sctask the state is escalated to Client)...
Would it be possibile to leverage ServiceNow ATF for testing other web-deployed front-end from other application in the Customer portfolio of apps? (different than serviceNow apps , e.g. a Typescript web application)
Hello all, We have a small proof-of-concept data warehouse that is part of a consolidation project for employee records, pulling data from multiple systems, such as AD/Azure Entra and the HRIS system. For the time being, the data warehouse is based...
I’m dealing with a situation where a user wants to share a PA dashboard with another user. They’ve created a report, and in the sharing menu they’re trying to grant access to a new user. The issue is that the search box only searches by the user’s fu...
Just want to know where and how I can increase the storage space for ingestion data and will there be any additional cost on storage sizing increase.
What are things you learn in the first few days!
Is there any links, KBs or SNOW DOC to show the details of Shared (MSP) .vs. Dedicated Instance. Would you mind provide more details and what are the difference between them.
basically as per the documentation once we accept any live agent chat and after the completion the chat the agent selects end chat and then the summarization of the chat would automatically update in the chat summary of the interaction which is not h...
I'm working on the Associate System Admin Career Journey. I'm about 94% done. For veteran System Admins, I'm wondering what advice would you give to someone entering his/her "rookie year" as an Associate System Admin who wants to become a System Adm...
New to here, this is my first post. Hope this is a journey with fun.
I've started the Associate Support Specialist learning journey. I do enjoy the learning process and how the training material is laid out. I recommend completing all of the optional lesson plans. They provide insight on the material that I'm learning...
How is your experience with servicenow ?
Hello, This is my first post. Hope everyone is doing good. Thank you!
How is your experience with servicenow so far?