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Lift Off Knowledge Challenge Issue

Hello Team , I hope you are doing well.I have received the email as selected as winner for phase 1  I have not yet received the winner declaration email. I have been closely monitoring my inbox (including spam/junk folders), but there has been no com...

Anuja9 by Tera Contributor
  • 987 Views
  • 9 replies
  • 2 helpfuls

Resolved! PDI issue

Hello everyone,I’m currently facing an issue with Personal Developer Instances (PDI) on Now Learning.I no longer have the button to request or renew a PDI in order to continue my courses.It appears that I have used all available renewal/extension opt...

fatiha12 by Tera Contributor
  • 1377 Views
  • 9 replies
  • 3 helpfuls

Lost MFA device

I am trying to login to ServiceNow University to link my personal account with company account to write the delta cert but I lost the MFA account associated to it. How can I reset ?

Niha2 by Tera Contributor
  • 273 Views
  • 2 replies
  • 0 helpfuls

Resolved! Servicenow University Account Merge

I have 2 account one is with my personal Id, and one is with my company ID for ServiceNow University and I have points in both the accounts and I have completed courses and certifications on both so how can I combine and which one you suggest keeping...

Victor29 by Tera Contributor
  • 1020 Views
  • 4 replies
  • 2 helpfuls

Cannot access ServiceNow University

I am unable to access ServiceNow University.  I recently (end of June) changed my user id in ServiceNow.  I can access Developer, Community, and ServiceNow documentation.  The screen keeps refreshing and says unauthorized.  I need help from ServiceNo...

On-Demand Course progress stuck

Hi All, For last 3 days, the learning progress keep getting stuck even I had finish the training courses. Does anyone had came across this and share how to resolve it?The three courses I found having the same problem are:1. How Do AI Agents Learn and...

jackps by Tera Contributor
  • 803 Views
  • 4 replies
  • 0 helpfuls

Define/align on KPIs and Metrics

To track and measure value, clear KPIs and measures should be in place. We want to ensure stakeholders can measure the progress of the project against ROI. The key activities of defining and aligning on KPIs and Metrics are: Identify the metrics that...

Adil Chaoui by ServiceNow Employee
  • 10780 Views
  • 23 replies
  • 93 helpfuls