Hi, we have a self hosted environment. We upgraded yesterday our Development instance to Washington DC Patch 8 Hotfix 3 and the SSO is no longer Working.we are using costume OIDC, and everything was working fine before. |Does anyone know how to resol...
Hi All, we have recently implemented an onboarding process for our new starters using the Lifecycle Events. One of the activities is an HR Task - record producer that allows new joiner to attach some right to work documents (passport, birth certifica...
I have found out that, in order for my HR Service Catalog items to be routed correctly, the following script must be added in the script field. new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id); Normally...
Hi all, I updated an OOB ITSM "incident" read ACL with the sys_id of be7ff3d1870033000e56d61e36cb0b5b. This is an ACL without any version history or updates, and it has never been updated by any upgrades. Since I have updated this record, it shows on...
Hi,I'm reviewing some release notes upgrades from Washington DC to Yokohama version and this document gets my attention at section Deprecations. What is Core UI Reporting exactly ? Is it the report in the navigation menu bar ? And how can I check my ...
----- News & Announcements ----- Now Platform Xanadu Release Announcement (blog) -Xanadu Now Platform Release Press releases ServiceNow releases its most comprehensive set of new AI innovations with the Now Platform Xanadu releaseServiceNo...
Hi All, We have recently upgraded our instance to xanadu, after we upgrade our instance we got a strange issue like whenever we search knowledge article in global search it is giving knowledge record not found error. Can please help me resolve.
I have created one PDI instance now the instance is deleted how to retain all instance.Thank you.
Hi. I'm learning about upgrading and cloning for the Tokyo release. Ask me about clones. It's a little exaggerated, but will the clone not be executed or fail if the versions are different between the instances due to schedule reasons? In the first p...
We've been experiencing performance issues when working with large datasets in ServiceNow. Whether it's during reporting, data imports, or simply querying large tables, the system sometimes lags. What are the best ways to optimize performance in Serv...
In large enterprises, incident management can become overwhelming without automation. What are some effective strategies or best practices for automating incident workflows, from ticket creation to resolution? How do you handle escalation rules, prio...
Hi All,Client wants to migrate from Agent Work Space to Service Operations Workspace (SOW)?Could you please provide your best practices and proposed solutionsThanks
Getting error while creating hi tickets, I have been observing it for the past couples of weeks.
Hello folks, I am currently facing an issue where emails are not being delivered to certain groups that have a dot (".") in their name. This problem seems to occur only for groups with a dot in their name, and emails are not reaching their intended r...
We did Upgrade from Washington DC Patch 7 to Patch 9. But in the Servicenow Front-end, we are getting this following error and unable to edit the Configurations - Your session is not going through a ServiceNow Edge Encryption proxy. Configuration ed...
