Issue: After Zurich Hot Patch 4, help text for form fields is displayed beside the question label instead of below the input field. This layout can confuse users and does not follow standard UI guidelines. Impact: Misaligned help text reduces clarity...
Hello everyone.On Zurich the field label active in English has been translated by actifs ( plural).Example here with the requested items When searching for occurrences, we have over 1500 fields wrong spelled.Problem known : PRB1967551Here is the wor...
Hi Community,Post upgrading to Zurich did any once notice this behavior? when a agent comments on the case a new interaction is created by the system. It creates only one Interaction for a case when comment is added. Steps to reproduce.1. Navigate to...
Hi all, Just have a question about what process people are doing to update plugins. Upgrading plugins is easily the worse part of my ServiceNow experience, scheduling the update doesn't work when you have hundreds to deal with. I've just updated to X...
Hello Community!I know previously we could only schedule the cloning of instances one at a time. I believe this has changed. Are we able to schedule clones to two separate instances at the same time?Thanks,Chris
Hello,I’m an admin at my organization and have been asked to set up the Knowledge, Catalog, and Ticket connectors that integrate Copilot with ServiceNow.All three connectors are connected and visible in Copilot. The Knowledge connector seems to work ...
Hi all!I have some question about using the Upgrade Plan.I would like to use it to move only Skipped Record resolutions and plugin updates.If I understand correctly, skipped record resolutions are captured in "Global Customizations - Upgrade Plan"?Fr...
Hello All,This is Shashank Jain. I have performed cloning for 3–4 different projects in my organization, and based on that experience, I decided to share an article to help others better understand the cloning process in ServiceNow. In this post, we ...
My developer instance (dev296140) is offline. I’ve tried refreshing it multiple times, but it still isn’t waking up. Please help.
Hello Community,I am facing a critical issue with my Personal Developer Instance (PDI) and am requesting assistance, as I have a project deadline approaching quickly. I was using my instance just fine and then all of a sudden it logged me out and sai...
Hello everyone. I want to ask some questions related to Servicenow CSA exam. So, can anyone please help me how to prepare for it. What will be the pattern of exam. Thankyou.
Hello All, We upgraded our instance in June 2025, before that everything was working well on ServiceNow side. Right after upgrade, we are noticing slowness across the platform, we logged the ticket with ServiceNow and there is ongoing troubleshooting...
Hi folks, We have the default variable editor for record producers in the form layout on a custom task. The issue we are facing is that the variable editor will not show MRVS values when we switch from english to norwegian. It shows an empty list, w...
I have make attachment mandatory for a record producer, I want to show one msg if user doesn't attach any document.
