I'm trying to change some of the Major Workbench Summary options, for example changing the table that comes with Impacted ServicesI wanna put another table, I tried to change in the form but its no working, It's possible?
Problem: External users need to create tickets, but they do not have access to the self-service portal and do not have a user record in our sys_user table.Possible Solution: We plan to allow external users to send emails to a shared mailbox. Using an...
Hi esperts , need some advice . i have a business rule in native UI but how can i get all the user asset to pulled in when open an incident ? // Check if the u_imapcted_asset field is already populatedif (!current.u_imapcted_asset.nil()) {gs.addInfoM...
HiI need to make unvisible the order part in item:(view in portal): Also I was comparing with other item which is not orderable and in list view it has other icon on the left side of the name like:instead of: Do you how can I make item totally not or...
Hi all,I want to filter on both Number and u_workstream reference using this content block, however I can either do one or the other it wont seem to look at both. Any ideas?<?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:...
There is a complete on schedule dialogue box in change form is not working as expected when changed is completed it should be true .this issue is happening Intermittent I have checked there is a business rule which runs and its conditions arestatus...
Need help Display project number and project name on email notification when project task status changes to closed completed.The project number and project name fields are in (PM_Project table) which is extend of task tableEmail notification using PM...
Hi All, We need some help on service portal Order status page, when order guide is submitted via service portal with multiple ritm's we get Order status with RITM number, Item Name, Stage and we can add more columns. When order guide is submitted and...
How can I empty the count of<div class="sn-card-list sn-card-list-legacy"> without click Open (<button type="button" class="now-button -secondary -positive -sm">) for each INC ?I want to enable Auto Clear the INC count without click "Open" one by one...
hi how can i edit the overview page so that when i open the incident with the caller information , the asset box will be pulling in all the users asset ?
Hi All,I need help in scripting. I have String field where I have to populate the count of days past since INC was created excluding the weekends (i.e sat & sun). I am able to achieve the count of days but need help in excluding the weekends.--------...
Hello team I am the quality manager in a project servicenow and I manage the surveysand I need to receive a message notification every time when a user sends a negative surveyCan you help me ?Thank you
Hi all, I want to auto close the incident tasks when there is no update on them. P1 incident_task should autoclose after 4hrs,P2 incident_task should autoclose after 8hrs, Please provide your valuable suggestions. Thank you,Pravalika
Hello, I am currently looking for a way to push a message into an active chat conversation with a virtual agent. At present, I have a virtual agent topic block that communicates with my external application. It sends the user input to an endpoint in...
Hi all,I can see from SLA definition table that a SLA has Duration set as 0 (zero).In this case, my expectation is that Breach Time should coincide with Start Time.Even if I think that SLA Duration set as 0 is just a mistake.Why I can see a different...
