Good Afternoon,I am trying to create an onLoad client script on a custom table where if the current logged in user does not have the appropriate role it does not show the 'state' field. I only want this field to be accessible when the users managing ...
Need help on pulling a report to find the view count/usage of KB article month wise
Customization of the Survey submission widget page in the Service Portal. Help me identify the script to add additional ticket details such as "description", "requested for" and "assigned to". The survey page currently displays the Incident number an...
Hello team,I have a report on HR profile table which shows part time and full time employees. But, I need to add a total number in my donut shaped report. Is this possible? If so, could anybody help?? Please refer to the SS below: Thanks,@Ankur Bawis...
hello The OOB ServiceNow team is removing customized region fields (NA/EMEA/APAC/LATAM) in order to adhere to OOB ServiceNow standardization. I'm trying to understand if there is a standard way to identify Changes based on region. There is no standar...
Hi All, I have a requirement to add "Record information" section in the Agent workspace, but not able to add it as per the service operations workspace . How can i achieve this? Thank you.
Hi, there is new requirement for Catalog Item:On the Basis of User's "Country" Field.The options under "Salesforce Instance" should get populated. For eg: Country= INDIA || Country1 || Country 2|| Country 3, Salesforce Instance = "Instance A, Instanc...
Hi,Greetings for the day!When I open 1 ticket assigned to me it opens all the tickets assigned to me in simultaneous tab in Agent workspace. How can I fix this issue?Thanks in advace!Regards
Hi Team, anybody know if is possible create a camel case value? As pic you can show that i need to selecte the same word multiples times. In trigger is possible create a kind rule or some like that... Help me!! i know that in ACTION is possible but i...
Hi, I want to update the assignment group to a particular assignment group when the condition fulfills on RITM ie. service offering is xyz and location is abc, then it should update.For example, there is one catalog item that is being raised by GETit...
Hi All, We have an requirement to read the data from the excel sheet example : Pan number, bank name, gst number using RPA(robotic process automation ) once the date is read it has to verify the date in any third party application that these values l...
I seem to have a problem with the display of my personal instance Virtual Agent Designer interface, I don't know what it is, can anyone tell me? The following is an example of a normal display
Hi thereWe are wanting to style a text block on the catalog pages within our Service Portal. the block of text is added Description test added on the Category pageand displays on the catalog pagesWhat we want to do is increase the font size i have...
Hello, I'm trying to restrict all catalog items in Virtual Agent AI search, the criteria is only Knowledge articles must be visible. Is this possible? The default search application is Service Portal default tried to remove Catalog items from Search ...
When any incident will be assign to any particular group the state should automatically changed to "opened".Do we need to write Business rule or Client script? I am new in Servicenow so I get confused between these two,
