report shows change request created only 24 hours before Tuesday 10 AM.
1. report shows change request created only 24 hours before Tuesday 10 AM.2. report shows change request created only 24 hours before Thursday 10 AM.
Forum Posts
Unable to create the cost plan in PPM
Hi, "When I try to create the cost plan in PPM, it fails to create and does not provide any error message. Instead, it redirects to another page, where the creation process still does not work." Here's it was redirecting
Put detail from a form in a catalog entry and email
Trying to populate description field with various information from a form that uses a reference field.Created a flow, with Create Catalog Entry step shown belowThe challenge is that the 'name' field selected is extracted from 'sys_user' and when res...
Put detail in create catalog entry from Service Catalogue form
Trying to populate description field with various information from a form.Created a flow, with Create Catalog Entry step shown belowThe challenge is that the 'name' field selected is extracted from 'sys_user' and when resolved on the field show a lo...
Exporting a Record to a PDF - user gets blank screen - ACLs?
I added a few fields to a custom table and broke that ability for the user to export records to PDF. I am figuring it is an ACL that is preventing the PDF from displaying?? There are ACLs around different groups viewing different fields. The user h...
Change request approval link in notification is not not working.
Hello Commmunity, I added change request approval link "${URI+&sysparm_record_target=sysapproval_approver}" in email notification to approve the request.When I click the link through email notification, it is throuwing Access Gate way error.I tri...
How to change the updation of a incident journal fileds to by System ?
Hi, We have a custom widget. Whenever the Incident is escalated from the end user, we are updating the fields, additional comments and worknotes.But it is coming by the name of Requested for in the backend of incident. Instead we want them to be Sys...
Is report creation feasible for calculations without Performance analytics
Hi, without PA , can these types of reports be created in ServiceNow as the below is a simple one but we have more complex ones . In Basic Reporting module the reports are based on tables and fields and the one below is not feasible. In case feasibl...
Resolved! onSubmit client script and Before business rule (current.setAbortAction(true)) comparison
Hello,Can anyone please explain which is better among onSubmit client script and Before business rule (current.setAbortAction(true)) to perform relevant validations? Also please explain with example, which one among these suits better in what kind of...
Change approval link request giving 403: Access Forbidden error message through email notification.
Hello Community, I used OOB feature ${URI_REF} to generate change request link in approval email notification.1. When i open the link directly via email it is showing "403:Access Forbidden" error. But2. If i open my service now instance and open the...
Some users not able to see "major incident" logo
Hi All, Some users not able to see "Major incident" logo, when they open they open the incident.I did search for ACL's , client scripts and UI policies but no roles are associated.How to fix this? Thank you.
Assignment delegates not working
Hi All, The Assignment Delegate that is been set up for the user "Noreddine" isn't workingIn Noreddine's profile the delegate is set up as "Christophe" from 26th July to 26th August as per the below image.But still the RITM approval and task assignm...
Changing Size of Virtual Agent Icon
Hello everyone, I followed the instructions in Customize the Virtual Agent Service Portal icon (A... - ServiceNow Community and it worked. However, the icon is a tad small and I'd like to increase it's size. How do I do this?
restrict user response length to 40
Hi Can we restrict user to enter more than 40 characters to a prompt pop up ?That pop up show up when user clicks on a button on the form and enter input there, but we want user should not able enter more than 40 characters to the pop up.How to do th...