All ITIL users are unable to modify the state of the incident from the listview.The following buttons are displayed depending on the state of the Incident Record. on incident creation : save , submitNew after initial incident first created : save , u...
Hi, I want to get the list of incidents which had to hop more than 1 assignment group for resolution, along with business elapsed % of each queue.For example: if there is a medium priority ticket having SLA of 96 hours, out of which assignment group...
two step check is not working properly .after getting in the check box the two step verification is not working either
what is the reason behind this, when the two-step is true
When I try to create a new item variable assignment, I am facing these errors.Did anyone have any solution for the same?
Hi, In Ignore Mandatory Evaluation field under rule base in order guide, when I check this field I didn't get any difference.It was working as same as uncheck also.I don't get any functionality for this feature. Please anyone have any idea over this ...
While publishing NLU model in VA topic only primary language model is getting published and mapped in topic. I tried to publish the model from NLU workbench but its not publishing. publish button is not greyed out, its enabled but whenever I click o...
Hello, I've a field in a catalog item which shows the published knowledge articles as below Here, I want to restrict the field 'KB Article' to show the articles which are published and the article size doesn't exceed 1KB.Is this possbile? Can anyone ...
Hello All, Could anyone please help me how to acheive the below one. I need to capture the onhold reason of catalog task so that the reason will not get clear after closed complete of task.And on hold duration. There is a field in the form pending re...
Hi Everyone, want to set another variable choice field value, based on requested for user location and sector, please help me with client script how to set that, below on load client script i have using but it's not working var ga = new GlideAj...
Hi guys,I'm currently working on the PI, and having the issue that: there's some Similarity solution that I have it trained success with no issue, but when I navigate to Similarity Example, there's no data. Have anyone deal with this issue?
Is there a way to set the color for the short_description which is the "asd" like how it look like for the Priority "1-Critical" in SOW?Thanks
I wanted to restrict the change Approval or status changes when the conflicts detected..Please suggest .
hi any one can point where can i get the survey widget ? i seems to be hidden . i can only find the exit survey
I have created an UI action new on a related list with action name of the oob ui action. It overrided the oob ui action on the related list as expected but that is causing issue on the table new UI action. Could you please help us here so that it sho...