Hi All, We have a field called 'Escalated' on Incident and Request form I will create a new Field called Esclated Time and display the time spam when the ticket is Escalated or Marked as Escalated.how to achieve this, and your solution will be much a...
I have completed Servicenow ITSM Course where i can do Live project to get Real-time knowledge?
I moved an update set from dev to test after successfully building and testing a approval flow in flow designer. I then tested in our test instance and it does not work. The same groups are in both environments. The users within the groups have the s...
I have created a Visual Task Board with 4 states /Columns "Backlog", "Ready for Development", "In Progress" and "Done". I have been adding 2 different categories of work types to Backlog and then it moves from Each states to closure. Now, I want to g...
The employee center tab is PROD and is working as it should but when we click on the globe it goes to dev instead of PROD.
Can we remove "Edit Column" from List actions in the Agent Workspace for HR Case Management.
Hi Team,Can someone respond to the below query. Thanks in advance.What is retroactive start and pause in SLA and could you please give me one example with images?
Hi community! I can be able to create a report on table. and can't see the values in the columns which are coming from other table.Dot walked to the column and bring the required column on the report using configuration. data is not visible.checked f...
I want to trigger a scheduled job from Business rule. I am using the below script but its throwing error.var gr = new GlideRecord('sysauto');gr.addQuery('sys_id','25b758811b6e8d102d8a0d45ec4bcb35');gr.query();if (gr.next()) { SncTriggerSynchro...
If i create a SLA on incident and it shows time when state moves from on hold to in progress. and again the state is on hold, then in progress. Would this SLA Show the time separately for both the times or it will calculate the time and show the adde...
Hi All,I have a requirement to create a report on incident table where the the condition is that "incident created before six months" and "impacted user.Regions starts with EMEA". The report is returning all incidents where the impacted user is activ...
Hi i have service catalog and in that i need to populate the current line manager for requestor for field currently it is fetching value of logged in users manager , and the current_line_manager variable is reference field and its default value is j...
