Connecting Okta to SNOW Instance
I have a customer who wants to know how they can successfully connect their SNOW instance with Okta
Forum Posts
How to write script in ask for approval action in flow designer
I have to write the following script in flow designer for asking approval -answer = [];var gr = new GlideRecord("sys_user");gr.addQuery("sys_id", current.request.requested_for);gr.query();if (gr.next()) { var band_level = gr.u_band_level; var b...
Resolved! Hide "Actions" on incident form in service portal
Hi! I have a requirement to hide "Actions" on incident form in service portal when state is Rejected. We want the same behavior as when incident state is Cancelled. Can anyone help? Thanks!
Resolved! Creating Request/RITM and SCTasks from Table
I have a table (u_windows_upgrade)That has 4 columns The first 3 are referenceu_useru_computeru_entity The last is a choiceu_replace_or_upgrade It is being populated by an excel uploadThat part is fine I have a catalog item with the sys_id c0e114071b...
Resolved! Populating catalog item variables on the "Request Opened" email notification
I am attemping to add the catalog item variables onto the "Request Opened" email notification. Here is what the RITM's output as... the questions appear as "undefined" and any answer which is a reference lookup shows its sys_id value instead of the d...
Measuring File Delivery using Service Offering Commitment
Currently On Vancouver and seeking a solution to measure file delivery by using Service Offering Commitments. Assuming it has something to do with commitment type = SLA?
Business rule not displaying Error Message on Record Insert on HR table when insert action is abort
Hi, I am trying to display an error message via below code in a BR on HR Case table, when some conditions are passed. gs.addErrorMessage('test');current.setAbortAction(true); However, instead of printing error message, system showing 'Failed to inser...
Resolved! create a custom view
I have created a new View named (New View) on my catalog task table. i want this view should be automatically be set when catalog task assignment group is "IT Application". How to configure it?
Report
hello everyone,, i am not able to see "ADD TO GUAGE " option sav in my created report pls help to solve the problem,...
In Change request the for Normal change the planned start date should not be less than 3 businessday
In a normal change request The planned start date should be set to 3 business days and if a user tries to select a past date before the planned start date auto populated then a error message should popup. For example if I raise a change request today...
Duplicate REQ with no information are created for every REQ
We recently had a large project complete from a third party for our portal, and we just noticed this odd behavior where a second REQ is being created for every request, but this second REQ does not have any RITM associated and gets CLOSED INCOMPLETE....
on load client script
hello every I struck while onload client scriptI'm getting the desired result with this scriptdesire result should be pls help me....
Resolved! Amend user_show_incidents to work for sc_task table
Looking to get the user_show_incidents UI Macro to work on Interactions and SCTASK's. I've copied the user_show_incidents macro and amended for Interactions, and that works like a charm. However, for SCTASK it doesn't filter on the user in requested ...
Difficulty implementing mapped entities in Virtual Agent
We have a Printer Incident topic in virtual agent which is used to report printer related issues. One of the first questions within this topic asks what function the user is trying to perform (Print/Scan/Copy):We would like to utilise entities to imp...
