I am looking for best practice/previous experience with migrating Incidents from using the legacy Business Service table to using CSDM tables. In particular, I am interested in how to deal with open Incidents at the time of cutover. Brief description...
After the washington DC upgrade, getting this error showing on a few of the reports in the dashboard. This issue came after Platform analytics was enabled.This is a report whose data source is problem table and I have access to problem table but I c...
Hi Team, How to stop the ritm closure once the catalog task set to closed complete. Can u pls help me on this issue. I have tried business rule login on both catalog task and RITM but still the system is changing the RITM state to closed complete.@An...
Hi, I am not a coder, so i am unsure how to add a comment to a RITM as the sys user in subflow.Example:I would like to know how to change that additional comment to be added as the sys user using: current.work_notes.setJournalEntry(""messages"", 'Sys...
We are transitioning our CMDB from a homegrown tool to ServiceNow. Data Center group has purchased dcTrack, so will be storing extensive details there.Existing system has the following data.Current plan is to use the following cmdb_ci tables to repre...
pls tell the error in the coding as on running the script the email filed is undefined@client scripts if (g_form.isNewRecord()) { g_form.setValue('u_caller', g_user.userID); var caller = g_form.getReference('u_caller', getCallerDetails...
I also want to track for how long a given agent is available. When I checked in docs I can see option to check Time attendance and Worked summary for agents but not able to get tables which holds this information.Can we check where it is recorded whe...
I am attempting to update the state field on a change to start the approval process. We are adding a new state, peer review, which will now be the first step in the approval process. I updated the approval button UI action to switch the state to peer...
Can anyone explain how to trigger notification, when problem task elapsed 50% duration (Due Date – Assignment Date)/2? Can we do it with Scheduled job?
i want that data stored in one variable of on change client script of certian field can be accessed in on change client script of other.
Hi Folks,I've attached a screenshot. The need is that, when the "select asset" field is selected, only the display name should be shown—all other columns are displayed. Since I've used a reference qualifier, all columns are displayed. How can I hide ...
Hello, everyone!I would appreciate some help here.User want to see record's description next to the records' list on Service Portal. But I need to click on the record that I wanted to show the description, correct? How can I achieve this, if when cli...
hello everyone, can anyone write the script for getting the list of incidents updated today
I have a requirement , wherein when a email sender sends a email to a specific email address, his email ID should be populated on the field " Email ID of sender" which is created on case form.
