Is there any table which list how many users are logged in agent workspace and How many are logged in to SOW.I saw agent presence and capacity table but I think it gives both the workspaces .Any leads on this is highly appreciated.
Hi All,When I raise a request via Order Guide, the RITM stage updates to 'Completed' instead of 'Fulfillment'. I have checked the workflow, and it's not updating this. Also, there's no catalog client script. Can anyone tell me what the reason might b...
Hi When Virtual Agent creates an Incident for the User - Our platform of Service Now and VA does not link the ticket created to the User Incident record on the Interaction My question isIs this not feasible in VA Or is it because our VA within Servic...
when I am trying to insert a incident record in source instance it should compare in target instance incident table with same caller id incidents and if the count is more than 5 allow the creation of incident else abort the action.but I am not gettin...
Hi All , I have a reference qualifier field called swapped_ci in task_ci table. this table stores data about related records information. now my requirement is if task number contains INC then this field should restrict values based on the model pre...
Hi, Is it possible to change notification comments added name(highlighted below) with specific user name for all the time when comments added? Thank you
Team, help me with what are those roles needs to be considered during License requirement of Business StakeholderAccording to the ServiceNow docs, business stake holder role contains sn_incident_read, sn_problem_read, sn_change_read, sn_request_read,...
I am experiencing an issue with updating incident records in our domain separation environment. Specifically, we encounter an error whenever a user sends a reply to an incident. The error details are as follows:Unable to locate incident 6b1750e0dbab4...
Hello, Please I need help on how to auto populate a field value based on the value selected on reference field on a form. For example, we have a variable set included in this catalog item and we want to auto-populate the value of one of the variables...
So the Now Virtual Agent has been successfully set up in our Slack Sandbox and linked to our ServiceNow Sandbox for testing. I open the Slack app and attempt to link my ServiceNow account to it and all looks normal initially... When I click "Link to...
I'm trying to change the colum StageIt's showing this circles and a I wanna see the information in the form like that In a simple lineHow can I do that?
Need to map the dynamic link coming from third party site and I need that output to be displayed in Servicenow Virtual Agent chat.used codes in topic creation in virtual agent : (function execute() {var r = new sn_ws.RESTMessageV2('RestMessageName', ...
Hi all,I am trying to add the virtual agent in mobile web screen but its not showing up in mobile.Can you please help me regarding this?
Hi, We have one custom portal, for which we need to do some reporting, but the reporting is not the normal report what we do from the report module in ServiceNow but rather it is a user journey report.For example: User came to portal and clicked on s...
Hi Experts, In task_ci table there is a reference field called swapped ci. This is a table used by multiple table. like incident and change. i want to restrict to incident table . but dictionary override option was not displaying. So can someone plea...