I created a report that showed the tickets that the person viewing the report had created. It is no longer allowing me to edit it for whatever reason. I created this about two + years ago. So I decided that I would just create a new one but am hav...
Hi, I would like to ask if this is possible or not. Is it possible to limit my search on the "Catalogs" part here in the portal?Example is if the selected value for the dropdown "Catalogs" the user will be able to search only for the Categories / Cat...
Hello all, I am trying to schedule a report to outlook DL. But not able to. Individual users( emails ) are getting the same schedule. Any ideas here? Thanks, Keerthana
Hi All, Please help me with below queries, Question1:My project is having 100 catalog items build ,In ATF is it possible to run a single test for 100 catalog items?How it can be achieved? Question2: In a incident or any ITSM modules can i pick Field ...
Hi everyone,This is probably really simple and I'm missing something obvious.In the Workbench Comms plan for a Major Incident, I want to be able to link our internal stakeholders directly to the Major Incident. eg "To view the MI, click here". In reg...
Hi ,I need to do if the assigned to in incident is empty go to 'no' and end else go to yes how I can do if in virtual agent and take from the form ?
Hi Team, We have multi select variable as approver field for standard change once request approval it will trigger approval to each group members in the field, each user from the group has to approve it the the state changes to authorize, but the pro...
Hello Developers, On sc_task, When 'Close Task' UI button is clicked, then it must check, If assigned_to & solution is filled or empty.If empty then through an error msg. If filled then close the task.I have wrote client script & called on Action nam...
We have record producer on portal which create case record with variables under variable editor.We want to set SLA breach date and time based variable available on record producer called custom date time. i am trying to achieve using below code but n...
Hi Experts,I am new to SRAPIs. I am trying to implement a user functionality where, the user can select any number of records from the list view of a table and download it in CSV format. I am trying to achieve this via making use of SRAPI. However, I...
how to get current data and fetch the date in the string field.
I have a change freeze schedule starting 28th March-2nd April and the timezone is Australia/Sydney. I have created a change request with the start and end date as 27th March. The change Now isInSchedule is returning true. This is giving unexpected re...
Hi Developers, I have a list collector field called macro_module.This variable drop-down does not have an option called 'Knowledge'. When an end user search for 'Knowledge' on this variable. I want to show a field msg.'For Request related to Knowledg...
Hi Team, We have created the customized field, access owner list collector variable to store multiple groups , which will be selected while creating the standard template.After creation only who is in the groups should be accessible to the templates ...
My description isn't great, but it is hard to explain. I have a matrix that is filling a variable field based on data lookup definitions. I need to compare this field (tier level) against a criteria. Example:The field is populated by lookup definit...
