Resolved! Virtual Agent Conversation Data Retention
Hi what is the date retention of VA conversation? Next is how can I disable the deletion of VA Conversation? Thank you
Forum Posts
Inactivity Monitor Schedule
I have a customer who wants to know how to use inactivity monitors for this use case: For incidents if a user doesn't respond in x amount of days they want to be able to send an automatic message. If on day 4 they respond the timer should reset. I...
Resolved! UI action for "Add" incidents in related lists for Problem
Hi guys,I need an UI action to add incidents in related lists through existing Problem ticket.
Append available variables of all type from order guide to incident description
Hi everyone, I need to append all the variables from order guide to incident description. I tried using prducer.variable_name but ts not working for all types of variables. I have many variables sets included in order guide rules base.
Field update issue
I was having a record producer where the table is hr case there was a dropdown i.e. inquiry and it consist of 5 different choices where the each choice will map to 5 different hr service where all 5 hr service belong to different tablesso i was havin...
virtual agent migrate to another portal home page
Hi,we have a requirement that we are working in virtual agent module in itsp portal it will contains all topics and nlu models and related to itsp . in another portal that is em connect portal it will contain same like as but contain information ,top...
Resolved! Now Mobile
Hi,I have created a mobile the mobile application by seeing your videos but when i select the application from studio i am not able to see the mobile studio in that,please guide!!
Reporting help
I need to find a way to be notified when a change_request state changes from Approved to Implement back to Draft or a state changes from To be Approved back to draft. See the attached screenshot.I don’t have access to create notifications/ I can view...
ServiceNow receiving Encrypted email
I am wondering if there is a way for ServiceNow to receive encrypted emails. A user sends an email which creates an incident, but sometimes these emails are encrypted. SN will still create the ticket, but obviously, the body of the email is not rea...
Need Assistance with Building a Detailed Technical Support SNow Report
Hello,I need assistance building a detailed SNow report to show the number of tickets our Support Teams are resolving by day/week/month, how many times a change was made to the ticket (reassignment/hop), Resolution time (SLA's being met). There may b...
multiple variable set
Hi team, Hi team, Can we restrict the number of rows in a multi-variable set depending on a selection made by a user? We have a select box with choice values from 1 to 5 when the user selects 2, multi-row vs. Should have only 2 rows, (add button must...
Virtual Agent
I have a requirement to reset the password for the logged in users through virtual agent, I have designed all the flow and everything is going good, but password is not updating in the instance. Can anyone help me in this requirement. Thank you in ad...
issue with description field in REST API POST method
while sending the description data i am getting the below error - i am trying to send the task description data to another SN instance by using the REST API post call i am getting the issue, without description data i am able send the data with out a...
How to get VA to fill out the an incidet or request ticket
Good Morning Now Community, I'm a new sys admin and having the hardest time with trying to get the VA to fill out the Incident Fields for our Configuration items, Category, Sub-Category, and Assignment group. Same thing for request in getting the Co...
ServiceNow advance reference qualifier
My Advance reference qualifier for "Caller field in Incident will show users of only department of logged in user" not working
