I have a requirement to sanitize (or outright disable entirely) the emoji options the end user has on display. Is there a way to remove certain/all emojis from the user side? I've got it turned off on the agent side just fine but this being an option...
I have a list in my portal and customized the <data-table> widget and it looks like this.I want to know how should I proceed if I need by clicking this button I should be able to create a record in a table with dynamic values.
I'm trying to create a database view for a variable across 4 intakes forms. One of the variables' type is List Collector while the others are Select Box. Because of the different types, I've been unable to create the database view. Is there any way t...
Hello all, first off I want to say I'm new to using servicenow scripting so if I butcher terminology or get things wrong I apologize. Now with that out of the way, I have 2 current questions, I am attempting to create a Service Portal Widget that on ...
Hi, I have created a catalog item and the associated work flow with out creating an update set. Can you advice me the easier way to capture all the development activity(catalog item varaibles, catalog client scripts etc..) in the update set RegardsB ...
Hi everyone!!I am new to integration and no idea on how and what to do in integration. I have a requirement to fetch the csv file from datalake and create records in RITM table in servicenow. Can you please help me with the steps to be followedCan yo...
Hi Guys, I have a requirement where email address is from test@test.com so it should not create an incident and another mail should be send to the user with the " subject : mentioned email address is no longer active ". any help would be fine Thanks!...
How to ensure if category and subcategory used in a Problem Ticket is valid/correct based on problem statement and solution provided?
Hi All, Set Assignment Group in Incident automatically to different groups based on category & subcategory in virtual agent. Please provide diagram thanks
Hi All,I needed a help in checking on how to filter the case categories in the engagement messenger view for the external clients (we have product specific categories) assume i have a product called ME and A,B, C and D, are the categories associated ...
Hello Team, For OOTB location we got the "About this location" details for How to add about this location details in my custom location. Please help Thanks in advance. Ashok
I need to create a report to show the incidents and requests created by new hires during their first 30 days of employment. How can I configure the data range conditions?
I tried so many ways but still can't figure out how to get this response summary in my model. I want to learn to recreate just this portion in Virtual Agent.
Hello everyone, I have a request to add more buttons to the Work Order Task screen on Mobile, but when I add them it only shows 3.Does anyone know where I can configure the layout to allow me to show more lines with more UI actions on Mobile? I added...
Hi All, I have an issue where the user Ben is having an impersonation option . But if the user tries to impersonate he isn't able to see most of the users .I did check ben's profile and found out that he is active and is not locked out.Attaching the ...
