Hi all,Currently I'm working on the Virtual Agent, I need to add more details for the conversation between users and VAs before handing over to a real representative. Here is the processing:After user type the query, I will make api calls to some end...
I have 100 users who need to be moved to Group A from Group B. They also need to be removed from Group A using a background script. Thank you
Hi,I created a email notification to trigger when approval is inserted in approval table for service offering. while previewing notification it is displaying fine but notification is not triggering and can't see in email. Approvers has their email id...
How to populate email ID for logged in user with client script. I need to auto populate email ID in Catalog ITEM field. ThanksAshok
Hi All,I have created a custom UI Policy with execution order 200 and there is also an ootb UI Policy with execution order 100 and which execute on the same field.First Custom Ui policy is running on that field and after ootb is overriding the same f...
Hello all,I am rewriting the Fallback Topic for our organization, and listening in on the webinar from 7/5/2023 titled "Conversational Interfaces Academy: Improve the Virtual Agent fallback experience for better service". In this webinar, Tricia show...
Hi, Attach completed SLA directly to the incident using retroactive start time will calculate. for EX: incident is created on 16:30, after 30 mins assignment group changes then SLA should attach and stage is complete and Business elapsed time is 30 m...
Hello,My requirement is to customize the OOB flow in virtual agent chat. Details are mentioned in below steps.I want to add 'Create incident' option instead of 'I need more help...' mentioned in 'Step2'.How to achieve this? Step1: Instead of 'Show me...
HelloI have a custom table in a scoped application. I created an m2m relationship between the groups table and my custom table. I then added a related list in my custom table. After adding an entry using the edit, the record is displaying with bla...
We would like to query the historical activity data from the incident notes to extract reassignment time stamps to challenge OLA's. Is this possible somehow? With the standard reporting, the content of the notes flow seems not to be accessible. Is t...
Hello Community - We have implemented CAB Workbench to manage our weekly CAB agenda, attendance, meeting minutes and approvals. We use a managed service partner in our process management for CAB and currently, the CAB managers from our service partne...
How do I sum columns within a Demand's "Resource Plans" table? Right now, the Planned Hours and Confirmed/Allocated Hours have the sum at the bottom. I would like to do that for the Planned Cost.
Hi, how do I add more fields to the Incident form in the line I took a picture below that will show the data?
Hi guys,I have created a custom (create incident) setup topic same as OOB only(type is changed) in utah version. But when clicking on the Test button it shows "" : "Node name" is mandatory.My task is to display the "create incident topic block" in t...
