How to get field value of reference filed value.

I'm writing client script for Ctask. In which I want field value of planed date of change request  which is  reference field of Ctask. can any one please give the syntax for this.I have tried.g_form.getValue('change_request.planed_date');which is not...

All Topics Show: Prebuilt topic blocks are read-only. To customize for your own use, please first du

Hello, I have virtual_agent_admin and nlu_admin roles. Prior to being given read-only admin access (temporarily), I was able to edit topics. After admin access was removed, every topic I click on gives me this message: Prebuilt topic blocks are read-...

Report Creation

How to create report for a specific survey? Please help me to solve the issue

Exclude topic discovery via NLU utterances?

I was wanting to know if we can identify phrases that doesn't trigger a topic that may have a shared keyword or utterance, i.e., if the user says "teams meeting guide" I don't want it to trigger the topic about "meeting room issues". I know we can to...

trying to build the query to lookup sysid of user using rest api

i found the command but what is to enter into the sysparm_query box on Rest API ? https://[your instance].service-now.com/api/now/table/sys_user?sysparm_query=user_name%3D[your username]&sysparm_fields=sys_id&sysparm_limit=1on R   

Update manager field along with users by Transform map

Hi Team,I have one requirement , I need to update user table with 50 records from transform map, I also need to update the managers of the users. Now, the managers are also in the same excel sheet as for the users and they are not existing before on ...

HID 5427 ck is capable of nfc detection, can servicenow make use of that instead of id badge ?

HID 5427 ck is capable of nfc detection, can servicenow make use of that instead of id badge ?

ECC QUEUE Stuck in ready state

I am trying to create Output ECC Queue to execute the Keeper(A thrid party password manager platform) specific command in MID Server. But the Output ecc_queue Status gets stuck in "ready", it doesn't change. Also, It doesn't throw any error. Kindly a...

vaContext not known in AI Fallback Search (Vancouver Virtual Agent)

We are experiencing an issue with the Virtual Agent Vancouver Release AI search. Currently we are using the AI Search – Fallback (topic), and the AI Search (topic block). We want to make some minor customizations at the ending of the flow.In the firs...

SLA is getting cancelled automatically

Hi Expert , I am getting issue in SLA . My SLA is getting cancelled - this is what is happening  -  Start condition: State | is | NewPause condition: State | is | Awaiting User infoStop condition: State | is | ClosedA new incident comes in with a sta...

whether we can create an wrapper on attachment API

I'm not able to change ticket counter

Hello expert,  I've tried to reset the ticket number counter but I seems couldn't see the option to do that. Currently I have set prefix as IR follow with number. Now we are at IR10033. How to reset it to:1. 001 again2. How to set from IR10001 to IR0...

Auto populate fields in a reference table from hr proflie

Hello, I'm fairly new to the scripting side of SN. I'm attempting to populate 2 fields on a record producer (organization and activity) from the hr profile table.  Variables are:u_activityu_org field names:ActivityOrganization table i need to pull fr...

How to select the bulk records and set the reference field from the list view

HI, We have reference field on the form called "Department", the requirement is to give the option to select the bulk records from the list view where in user selects for ex 3-4 records and select the list choice from the list view for bulk assigning...