Extract value from email subject in Flow Designer
Hi how can I extract a part of the email subject en put it in an incident record?
Forum Posts
Chat Pop up External Url
Hi All, I am looking for a Portal header Chat pop-up. If I click on the chat pop-up, it has to open a chat window using an external URL. How could we do it? Any ideas, please? Regards, Rushi
Resolved! In the catalog item workflow approval will goes to user selected in the variable
Hello, I have a requirement that is user selected in the catalog item variable(single line text) approval will goes to the person existing in the variable.Please help me to achieve this. Thanks
Resolved! Using UI page in Workspace with UI Action
Hey guys, I need help with figuring this out so I have a UI action which code opens a UI Page in a Modal window. function modalPopUp() { var gm = new GlideModal("x_adab_quality_populate_via_template", false, 600); gm.setTitle("Choose a Templa...
List view Filelds not reflecting
Added extended fields in List view , changes not reflecting. attaching images for reff. kindly suggest.
Urgent Help | Want to send Email Notification every hour after P1 Incident creation
Want to send Email Notification every hour after P1 Incident creation until Incident is resolved. after 8th hour wants to add one more recipient for escalation.kindly suggest how to achieve this.Thanks in Advance.
Reference Qualifier Use Case
Hi Everyone,There is two table --A & B Under table A:- Account, Business Id field is thereUnder table B:- Account field is only there..I have created the "business Id" field in table B as reference type.Use Case: When the account in table B is same a...
Resolved! Send notification whenever attachment added
Send notification whenever attachment is attached to incident. @Ankur Bawiskar @Peter Bodelier @AnveshKumar M @Vishal Birajdar @Sandeep Rajput@Atulya - LNG @Saurav11
Follow up Survey if initial Satisfaction Survey is 5 or less referencing Incident
I have an email notification going out for a 1-10 Satisfaction Survey based off an Incident. The initial email has the Incident information utilizing triggerID field to show short description and Incident number. If this survey scores 5 or below, I h...
Assign the catalog task record automatically with the person who closes it in the 'Assigned to'
How do I achieve so that when a user closes a task record, that his/her name gets assigned automatically in the 'Assigned to' field?
How To fill Change Risk Assessment Form using ATF
I am new to ATF in ServiceNow. I need help on how to fill the Change Risk Assessment form using ATF. I am trying to use Set Component Value , but it's not working.
Record producer not populating values on HR case
Hi experts,We have a record producer, which submits a HR case. All varibles have been populated to HR case description and HR service is also mapped. This was working fine and moved to UAT.After UAT testing, we made some enhancement changes in dev. N...
Catalog item & Flow scoping
I have a catalog item in global scope & i have created a flow for it which is also in global scope now i need to put them into a scoped app how can i achieve this asking this coz i need to do this for all the existing items & flows as well is there a...
When creating a CAB Approval group, Are there any restrictions on group names?
I am thinking of creating a new CAB Approval group to define CAB approvals.When creating a group, are there any rules regarding the name?For example, starting with CAB.Please let me know if you have any.
How to expand the virtual agent chat window by default after loading the service portal form
The requirement is to open the virtual agent chat window automatically after loading the service portal form by default.Chat window is currently opening when we click the virtual agent chat icon.I have cloned and using the below OOB virtual agent ch...
