Hello,My requirement is to customize the OOB flow in virtual agent chat. Details are mentioned in below steps.I want to add 'Create incident' option instead of 'I need more help...' mentioned in 'Step2'.How to achieve this? Step1: Instead of 'Show me...
HelloI have a custom table in a scoped application. I created an m2m relationship between the groups table and my custom table. I then added a related list in my custom table. After adding an entry using the edit, the record is displaying with bla...
We would like to query the historical activity data from the incident notes to extract reassignment time stamps to challenge OLA's. Is this possible somehow? With the standard reporting, the content of the notes flow seems not to be accessible. Is t...
Hello Community - We have implemented CAB Workbench to manage our weekly CAB agenda, attendance, meeting minutes and approvals. We use a managed service partner in our process management for CAB and currently, the CAB managers from our service partne...
How do I sum columns within a Demand's "Resource Plans" table? Right now, the Planned Hours and Confirmed/Allocated Hours have the sum at the bottom. I would like to do that for the Planned Cost.
Hi, how do I add more fields to the Incident form in the line I took a picture below that will show the data?
Hi guys,I have created a custom (create incident) setup topic same as OOB only(type is changed) in utah version. But when clicking on the Test button it shows "" : "Node name" is mandatory.My task is to display the "create incident topic block" in t...
Hello, I have a task to make evidence go to work in progress after clicking Request button instead of draft stageAny suggesting ? ( it is under audit task related list so the evidence only appear if it in WIP)
I have a select box variable called "name_of_application3 Choices to selectDepending on what is selected it would create Incident to that group. Tried below script and it only goes to last group. If I remove the last lines its always blank assignment...
Hello, I have added a filter in a module but i do not want user to be able to remove filter or modify it.how can i make not editable
Hi all,i am having requirement to resend emails for approvals using ui action i have a script i need suggestion resendThisApproval();action.setRedirectURL(current.sysapproval)function resendThisApproval() { var e = new GlideRecord("sys_email"); ...
Hi , I wanted to know, if we want to hide a field from list layout slush bucket for particular users, is read ACL/Add to list ACL the only option?or any other option is available? Thanks in advance!
Hi, I an trying to add variaqbles to workflow, this is what I did-var gr = new GlideRecord('table');gr.addQuery('sys_id','sys id of a record');gr.query();if(gr.next()){var wflw = new Workflow();wflw.startFlow(wflw.getWorkflowFromName('give the workfl...
what are the issues involved in creating new change type in ServiceNow?
