Hi There, Requirement : other than specific roles, itil users should be able to have only read-only access on topics created in VA.Here, these topics /topic block/setup topics are custom topics.Please let us know if you have any solution for this. Th...
Hello, I am looking into adding a button in the chat window that is constant or persistent and visible at all times during the entire chat experience. Im not seeing any previous submissions within the community regarding this. Is anyone able to help ...
I want to understand how permissions are assigned for knowledge base and it's article. Modern SN permissions use user criteria to restrict a users’ view and contribute access to knowledge articles, catalog items. List of SN groups, user members of th...
i did teams to SN integration and trying to connect the live agent when i click on the live agent option, agent get chat request queue option and accepted ,but when agent send the message - it is not showing in the end user side, chat is stuck like b...
Hi Team, I have built a custom topic which fetches the data from a custom table. I'm trying pass fetched values to the URL. I'm facing an issue where its not setting those values on the catalog item form. I tried the method as suggested in this lin...
features of servicenow to microsoft teams integration what are all things we can do it from teams app for the SN
Hi Community, I want to run a flow designer from virtual agent. I know about Action utilities which is used to call flow designer but my question is what would be the spoke ?If I select Action from action utilities. Thanks,Pooja M
I am planning to conduct the change of the value of the below system property for changing the prevalence of surveys on Virtual Agent. Target system property: com.glide.cs.survey.probabilityIs there any other part that is affected by this change?(e.g...
Hi,Can we restrict Virtual agent to be visible to certain user in Mobile view? if yes, kindly let me know all possibilities.Mobile view is here:Thanks
Hi Community, Need help in Virtual Agent chat header logo background color ,As my chat header log/icon is white color it is not reflecting in chat window. How we can change the header log background color to something apart from white.Thanks in advan...
Hi All,Need a bit of your help, I am currently facing a requirement where I have to change the timeout settings of idle virtual agent chat on the portal that we have created.I changed this system property: com.glide.cs.conversation_idle_timeout and...
Hi,I have a HTML stored in UI script and need to call it in VA Script type output (SinglePartOutMsg). I have created a UI script as follows: in the script I have a variable "renderedCard" where the html is stored. now I need to render this HTML is VA...
Hi,I would like to know if I can disable AI search topic from default Chat setup(Conversation Interface->settings).I've tried to configure the AI search functionality for my CA territory.But, at the last step , when i tried to add bot to the portal ,...
Looking for help in the area of BeyondTrust/Bomgar with ServiceNow. What all live-help / possibilities are there with BeyondTrust Remote Support with ServiceNow, specifically from self-service support porta. What all technical requirements/integratio...
