Hello All, can anyone help with the following requirement. We have a customer service team that have created a large amount of knowledge bases they have asked if it would be possible to get some data Analytics for example how many views, who's used i...
Hello,Wondering if there is a simple way to create a report on Incidents created directly from a Knowledge Article by only End Users. I'm aware the 'Create Incident' button is activated via Knowledge Properties.Incidents created via KA usually trigge...
Hello All I have a request to add a KB Homepage to a dashboard. But I cannot seem to add the entire homepage it looks as if I can only add individual KB's the issue is there is 182 Articles is there any way I can have all of it uploaded at once? ...
I need to give users within the HR Payroll L1, L2, and L3 groups access to the HR Agent Workspace, but to only be able to view payroll cases assigned to one of those three groups.The issue I am having is once I give a user the required roles to view ...
hi would need some help as i am having issue in getting the interactions created after scanning the serial number of the laptop using the service portal widget. i understand i need to use the facade function not sure is that true as i have tried to u...
Hi, I am creating a catalog item. For the catalog UI policy, if the answer is Yes, once submitted it needs to create an incident, if the answer is No, it needs to create a request. Is this possible and if so, how would I create that? Please help, ...
Hello, we have an incident that's automatically created from an email and I'm struggling to find out what is making it an incident as opposed to a call. I've looked at flows, business rules, inbound email flows and actions, but haven't been able to f...
Hi I am not getting why my chat option where user should type in input is appearing as disabled and its not going to my active published topic. what am I doing wrong I am not even seeing "show me everything" test message
i am new in scripting . need some help i have set the asset field as a reference to alm_hardware table but how to populate the asset field based on the opened by user ?
Hi Can someone please help me with below script in a sp_ng_template. I want to add OR condtion for ng-if="c.data.offNetworkOptionSelected == 'Moved departments'" OR ng-if="c.data.offNetworkOptionSelected == 'hsbc_office_not_required'", I have tried ...
I want to synchronize the state changes from RITM to Case (CSM module). You know, when RITM is Pending, Case is Awaiting info; when all RITM are closed, close the Case...I am looking everywhere to see if this can be made OOB, but I find no documentat...
Hi,I would like to know the step by step procedure for integrating 3rd party tool with ServiceNow.from initial stage to the final stage, is there anyone who can explain?Thanks,Sharley
Hi"Loading/Embedding external content from Non ServiceNow domains using HTML Tags like <iframe>,<Object>,<embed>"from which table or where i can identify the non ServiceNow domains using HTML tags?
How to create:1) A tabular report with following columns - Rating, RITM/Incident number, Open Date, Description, Resolver Group2)Sev1, sev2 tickets (single score) Please help me to solve the problem
