I have a custom create incident button in the esc portal under the knowledge article, on click of that button it should navigate to open an incident record producer along with that it should populate the short_description variable of the record produ...
Hello Team, Am able to see the response body but I need to fetch particular data from that and should update the field.Please let me know further on this. Thanks.
I am aware that In list view dot walking is only available for admin users only due to performance. However i am admin and i dont see (+) sign or green color on Personalize list columns in list view. see below screenshot where Submitted by is Ref fie...
Hello Guys! I am facing an issue with two UI Actions regarding a pm_project table. Keep in mind that there might be some kind of overriding business rule somewhere or client script. I want to make sure that the button "Starta projektet" (Start projec...
Is it possible to integrate Microsoft Teams with ITSM Virtual Agent Lite?If yes, what are the plugins & configurations needs to be done?
I am overriding canReopen() function on IncidentUtils. When I write the following code, UI Action button is visible in the Employee portal. canReopenIncident: function(current) { return current.incident_state == IncidentState.RESOLVED && gs.ge...
Hello Community, Need help. We recently upgraded our instance to Next UI experience. Issue is when the users are trying to open the change record or the incident record using the link provided in the email it is taking almost 5 mins to open the recor...
Hi ,I havea question here, there is a variable checkbox on catalog item, if box is checked, 'enter wbs code' variable field will be filled with word 'Pending'. below code works only in native ui when we use 'try it' but not from sp portal . please h...
We have created user accounts (Virtual Acc) based on their Company and Country they are supporting thru a cat_item.So user of this particular cat_item, will have two user accounts, AD one and newly created one Virtual acc.Now when user selects, these...
Hello Experts, I have been asked a question about selecting multiple CIs on a change. I see a solution for adding multiple CIs but it still only allows for adding one CI at a time. In our case we are implementing a change using Microsoft end point ma...
how to check current logged in user part of any group in client side @Ankur Bawiskar @Peter Bodelier @AnveshKumar M @Vishal Birajdar @Sandeep Rajput@Atulya - LNG @Saurav11
Hello developers,how to get row count of mrvs or the ask is i need to show another field on catalog form if there is atleast one row added to MRVS. Any solution is appreciated.Thanks!
Hi,I have requirement say there is a variable checkbox on catalog item, if box is checked, 'Element' variable field will be filled with word 'Pending'.what are the ways we can achieve this ? kindly help, Thanks.
Hello All,I have an unique issue. A dashboard contains a number of reports. It has been shared to 2 users and can view is visible under their names. One of the user is able to see all the reports and the other person is not. Now the individual report...
Dear all , i just wanted to understand , is it a best practice to change assignment group of all child tickets automatically when we change parent incident assignment group . This kind of scenarios we will see only when we have a major incident. We d...
