Hi,What I need to do is the following: User starts a chat with a live Agent. From Agent Workspace window agent assists the user and creates an INC. When the INC is created my customers would like a link to the created incident to be pushed in to the ...
My employer would like to have their policies stored in the ServiceNow knowledge base. Because there are so many different policies with different approval levels, I find it difficult to understand how to implement an approval workflow per knowledge ...
Hi, Can we add the dashboards we built on Software Asset Workspace, if we can do can someone let me know how to configure these dashboards on workspace. Thanks!!
I have a catalog item variable of type Lookup Select Box called "Applications" that has about 20 choices in its dropdown list. This variable is pulling its options from a column in a custom table I created. In my workflow, I've tried using a switc...
When an agent attached KB Article to Interaction record.... It should populate to an incident when we create.
Hello, I have a requirement to restrict visibility of specific requested items based on if the current logged in user is apart of specific groups. This was achieved through an on before query business rule. The issue that I have come across is that...
Please have a look at the screenshot.So here I should not be able to remove only the first value of ownership group manager field, removal should be restricted but I should further be able to add and remove managers in ownership group manager field.P...
Hi all, The requirement is to show the list of KBs of the logged in user's product and show it within the Portal. Example: Beth Angelin has Apple subscribed products, it should show all KBs pertaining to Apple product.
how to enable the system topics like create incident in MS teams apps chat
Hello All,We have setup a JDBC type Data Source. And one scheduled import we have configured to run that daily.We have a requirement to retry the execution 3 times in the interval of 10 mins if the connection fails and create one incident.Please let ...
Good dayI need to know if it possible to add virtual agent icon to agent workspace or make the topics available?
Hi Community, I am trying to ascertain if one of our scheduled jobs for CMDB Health is either stalling or still running and failing to finish. I would appreciate any guidance as to where I can look to check the status of the job - the job is schedule...
We just implemented SNOW in our organisation and there are a lot of assignment groups which has no members. I am trying to create a report so that I can easily identify groups with tickets in its queue but has no members.
When I click on knowledge articles, it should display only the articles which are created by me
Hi Developers,I have created the custom field called support level on knowledge article form which has options L0, L1 & L2. Now I want only show L0 articles to the user when they search knowledge article on portal. How to achieve this functionality.P...
