Good Morning;Please forgive my ignorance on this topic as I delve into our virtual agent setup.Problem: I need to set the Business Service (business_service) variable on the incident created by the virtual agent. I need this to be static. (either p...
We have one requirement to add tooltip on a form section with both English and French (screen shot attached). Can anyone please suggest how to achieve this.
for example:if I want to create a incident through inbound email action I will configure action and will send the mail to production@service-now.com but along with it if user sends to xyz@gmail.com or xyz@outlook.com.it should create incident in sa...
currently we are sending a satisfaction survey through a mail to the caller (user) when his incident is resolved. When the user selects dissatisfied, a respond (inbound) email will be sent to servicenow(our instance). i want that response email sent ...
Hello, Community. Hoping someone can assist. I'd like to restrict certain user accounts from being added as a requested for user while using the two step check out check out model. I've attached a screen shot for reference. Thanks in advance!
In my virtual agent topic I have a dynamic choice input which is being populated form a table using a script. As there are many records I am limiting the options to 5 but I want to implement a show more option in the list when selected will show the ...
We have a request to change the color of the standard change card on the landing page. It seemed easy enough except the color in the Standard change model is a yellow but we current have blue in the landing page. Any idea where this can be set othe...
Hi All,gs.hasRoleExactly('itil'), is returning undefined. But gs.hasRole('itil') is returning true please help.
Hello All as anyone implemented TeamViewer into ServiceNow, I was after any information tips etc.
Hi, I have created a flow designer for Mid server status changes, whenever the status changing to up and down, one incident will create stating that Mid Sever status Changes to up/down. I need to add the instance URL (Dev/Test/Prod) in the descriptio...
Hi,There is a requirement that in Catalog item there is 2 field 1. Group name (reference field)2. Group Members So on selecting any Group Name, then in Group Members field all the available group members should auto populate. **which field Type shoul...
I have a user who has a report set up to see request item.request.due dates that are overdue, but he'd like to add items to the same report that are due in the next week. I've attached a screenshot of what he's tried but it's not working. Is there a ...
Hi, i have a variable "license_number" on the catalog item to get the license number from the users.in case if the user tries to create a second request using the same license number an error message should be shown there is no license number field o...