Hi, I am going crazy because I keep getting a duplicate of the prompt message after the user has entered a text string.I am using a text input to be able to use the contextual search.I have created a new topic with only this and it still doesn't seem...
Hi All,I am working on a Virtual Agent use case where I have configured a pre-chat survey with an option:"Please select if your inquiry is related to HR or IT"and display buttons: IT and HR. My requirement is: If the user selects IT, then any further...
Hi,I created a view rule to force itil users to the SOW view. (function overrideView(view, is_list) { if (gs.hasRole("itil") && !gs.hasRole('admin')) answer = "sow"; // set the new view to answer })(view, is_list);The problem is that the user can ch...
Anyone facing issues with slow loading of list reports in Platform Analytics dashboard after migration from Core UI dashboards? If Yes, were you able to solve it?I am not able load and edit the data source/conditions/table as well. The screen gets st...
One of my customer's ServiceNow access-token authentication API works successfully in Postman when the grant_type is set to "password". However, when an incorrect password is entered multiple times and then changed back to the correct password, the ...
I need Scenario Based Scripting Questions including all topics
Hi @community, @Virtual agent ,I am facing issue while creating a new NLU Model and adding content for the ServiceNow Virtual Agent chatbot.When I try to create a new NLU Model, I receive the below critical error message. "Some features may not be av...
Does anyone know how to add a My Incidents tab next to the My Requests or My Tasks tab in Employee Center Pro? Please let me know if you have any information.
Hello TeamDuplicate task sla are crated as shown and one is created by system which is closed by 1 second and other one is created by Assigned to please suggest why duplicate sla are created Thanks
Hi all, I'm facing an issue where if I start a conversation in Production, there is an unwanted topic. I've searched but I could not find anything that relates to it. Even if I test the Active Topics under VA Designer, there works how its supposed t...
Adding a Custom Field to the Service Operations Workspace (SOW) Activity LogYes, this is possible. I successfully added a custom field to the form(s) in Service Operations Workspace (SOW) and configured it to appear in the Activity log.Note: Before t...
Hi teamI have a requirement where I need to filter requested items based on certain criteria For capturing the logic of criteria, i have created a script include which returns all the sys_ids of requested item matching criteria Now the dynamic filter...
Hi Team, I need to add the change request field just above the work notes in the Filter Activity in SOW view for incident. How to achieve it. Regards,Abhilasha G T
I have a task to retain a HR role even a user is deactivated in servicenow.currently when user is deactivated all roles are revoked Its not possible to raise HR case if user profile doest have sn_core_hr.employee role.
What is the difference between 'grant_type' as "client_credentials" and "password" when to choose which one creating the authentication token in detail.