Journey Overview is a comprehensive dashboard that allows you to efficiently track and manage ongoing tasks and journeys within the organization.

On the dashboard you can view details about different journeys, including the number of journeys that are due, journeys tasks, journey tasks by role and by activity type, and other relevant journey specific information.Journey overview dashboard

Required ServiceNow AI Platform roles

The sn_jny.reader role is needed to access this dashboard.

Access the Journey overview dashboard

To open the dashboard, navigate to All > Journey designer > Administration > Journey overview.

Use cases

For examples of how different people in your organization would use this dashboard, see these use cases.
Table 1. Users and dashboard details
User Dashboard use
Journey/HR Coordinator

Access the journey overview dashboard to efficiently manage and analyze different journeys within the organization.

Reports

Table 2. Report details
Title Type Source table Description

Overdue journey accelerator tasks

Single score

Journey Accelerator Task [sn_ja_task]

Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
Overdue lifecycle events tasks Single score Task [task] The Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
Journey accelerator tasks due soon Single score

Journey Accelerator Task [sn_ja_task]

Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
Lifecycle events tasks due soon Single score Task [task] Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
Overdue journey accelerator tasks by role Bar

Journey Accelerator Task [sn_ja_task]

Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
Overdue lifecycle events tasks by activity type Bar Task [task] Task table provides means for creating and completing tasks, as well as tracking their workflow in your instance.
Journey status Line Task [task] Task table provides means for creating and completing tasks, as well as tracking their workflow in your instance.

Filters

Table 3. Filter details
Name Type Description

Location

 Multi-select

Displays various tasks based on the location of the journey employee.
Department Multi-select Displays tasks based on the department the task assignee belongs to.
Journey start date Choice Displays tasks based on the journey start date.
Journey type Multi-select Displays tasks based on the journey type.
Employee start date Choice Displays tasks based on the start date of the employee.