Setting up the ServiceNow instance for Microsoft Teams integration
- UpdatedJan 30, 2025
- 1 minute read
- Washington DC
- Employee Service Management
The Washington DC release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
Setting up the ServiceNow instance for Microsoft Teams integration
Set up your ServiceNow® instance for the Microsoft Teams integrations.
When to use Pre-published app or Self-configured app configuration
Use the self-configured app or pre-published app configuration based on the following conditions:
- In case of a single Microsoft tenant to multiple ServiceNow® instances integration, use the self-configured configuration setup.
- In case of a single Microsoft tenant to single ServiceNow® instance integration, it is recommend to use the pre-published configuration setup. However, you can still use the self-configured configuration setup.
- In case of a single ServiceNow® instance to multiple Microsoft tenant integration, use the Self-configured configuration setup.
For best practices and guidelines, refer to the Knowledge base article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1586849.