As a Workplace Reservation Management admin, you can decide what can be made reservable in the organization. You can add different types of reservable items in the application for employees to reserve.

You can configure what must be available in the application for reservation. You can configure the reservable modules displayed on the application.

The Reservation portal enables you to make a reservation and perform reservation-related actions. You can access the Reservation portal from the Workplace Reservation Management application and the Workplace Service Portal. For more information about the reservation portal, refer to Make a reservation.

As a Workplace Service Delivery admin, you can perform any action on the Workplace Reservation Management application. You can add reservable workplace items and perform other actions.

As a Workplace Reservation Management admin, the application enables you to perform the following actions:
  • Enable manager approvals on reservable modules for reservation.
  • Make reservations on behalf of others.
  • View all the reservations made.
  • Modify existing reservable modules.
  • Activate or de-activate reservable items and control its availability on the application.
  • Configure standard services.
  • Add reservable purpose on reservable items for employees to make easy selection.
  • Configure check-in and check-out requirement on a reservable module.
  • View the current state, synchronization state and the check-in state of a reservation.
  • View the source, sub-source, last updated source and last updated sub-source of the reservation.
  • If you have the Workplace Space Management application installed, you can specify if a cost center/department check is required to reserve the workplace item.
  • Create archiving rules. Select from archive rules provided by ServiceNow®.
  • Create and assign time slots to reservable modules that are configured for the Quick Reservation widget on the Workplace Service Portal
  • Configure the views of the reservable module such as Map view or Schedule view.
  • Enable group reservation on workplace items of a module.
  • Enable employees to download an iCalendar of a reservation.
  • Specify the search limit on a module.
  • Assign workplace locations that are allowed to be reserved in a reservable module.