Configure branding for your ServiceNow Virtual Agent bot in Microsoft Teams

Enable users to configure branding for the published Microsoft Teams bot app, the ServiceNow Virtual Agent. Users are provided with the flexibility to customize the default ServiceNow branding for the Microsoft Teams production bot name and icon.

Before you begin

• Ensure that you have the admin access to your Microsoft Teams tenant and Microsoft Teams admin center.
• Ensure that Virtual Agent is installed on your instance.
• Ensure that the Conversational Integration with Microsoft Teams store app is installed.

Role required: admin

Procedure

1. Log in to Microsoft Teams admin center.
2. Navigate to Teams apps > Manage apps.
3. In the list of apps, search for the Now Virtual Agent app using the Search bar and open it.
4. Select the pencil icon to Customizable to customize the app.
5. In the Customize panel, you can edit the app name, short description, color icon, outline icon, and accent color.
   Note:

   Follow the tool tips for file size and format restrictions for each field. You can also refer to Microsoft documentation on further details on the app customization functionality.
6. Select Apply.
   You will see the Publish application pop-up.
7. Select Publish.
   Note:

   Please note that the changes you made to the app may take up to 24 hours to reflect.